Assistant Manager - Service Delivery ( Process Excellence )
MK is a third party quality consultant firm for many MNC clients in travel, technical, telecommunication and finance domain. Joined MK as Assistant Manager to improve the aligned process using six sigma methodologies.
Roles & Responsibilities -
- Identify the opportunity area and suggest the process improvement projects to the client.
- To train the operations team on Six Sigma methodologies ( Yellow Belt ) and regarding the new monthly project.
- To deliver the in-depth analysis report of the projects & share the power point presentation as per the SLA.
- Share the feedback with the overseas Team Managers & with the client through weekly conference call.