Started working with Concentrix in Jan,2016 and started a new process of YouTube Back End Support. Handled a team of 30-35 executives and meeting the CWT and Quality is the major KRAs from clients end. Shrinkage, Attrition, People management is the rest of the KRAs for the stacks and performance.
- Ramped Up a new LOB and made it a success.
- Was a part of hiring process and closed all the position with in the TAT.