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Sandeep Kumar Dhiman

Business Development Manager At Indian Ocean


MBA graduate from University of Sunderland (U.K), with a blend  of experience in FMCG operations, customer service, business development and management in international and diverse settings. I have worked within leading international organizations such as McDonald's (U.K),Tesco PLC (U.K) and currently with Indian Ocean Food chain (Denmark)these placements have enabled me to develop not only in specific industry experience, but also a valuable and transferable skill set in this fast paced sector.

Work experience

Mar 2014Dec 2014

Business Development Manager 

Indian Ocean
  • Implemented different business improvement policies and strategies to give business growth. Responsible for maintaining the quality of services provided by all branches of restaurant.
  • Responsible for P&L of all three restaurants assuring a  minimum revenue of 1.5lac DKK per restaurant.
  • Responsible for handling and developing  corporate business through different discount schemes and collaboration.
  • Responsible for handling attrition and proper staffing including recruitments.
Sep 2012Nov 2013

Customer Service Manager

Tesco PLC
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Developed and executed marketing programs and general business solutions resulting in increased company visibility in terms of customer traffic, and sales.
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
  • Regular interaction with vendors regarding back order availability, future inventory and special orders.
  • Served as the main liaisoning person between customers and management.

Apr 2011Aug 2012

Store Operations Supervisor

  • Ensuring a high quality operation by controlling costs, minimizing waste.
  • Responsible for the operation of the entire restaurant and building a strong team that consistently provides customers with great food and friendly experience.
  • Maintains safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards.
  • Contributing information and recommendations to strategic plans and reviews to achieve restaurant's operational objectives.
  • Accomplishes restaurant objectives by recruiting, selecting, orienting, training & development, assigning, scheduling, coaching and disciplining employees.
  • Contributing information and recommendations to strategic plans and reviews to achieve restaurant's operational objectives.

May 2007Mar 2009

Marketing Executive

  • Monitoring and evaluating all aspects of business performance, and planning for improved future levels of profit and customer satisfaction.
  • Collecting and managing numerical data on takings and profits/losses and keeping strict records on these.
  • Marketing a betting shop and advertising what  is an offer in line with head office policy . Ensuring very high standards of customer services.
  • Attending managers meeting and sessions . Weekly training and managing staff.
  • Managing the team of eight people.


Jan 2010Mar 2011

Masters of Business Administration

University of Sunderland
  • Conducted Research in "Influence of International Branding while entering a new Market," A CASE STUDY ON MARKS AND SPENCER".
Mar 2009Oct 2009

BTEC Advanced Professional Diploma

EThames Graduate School
  • Coursework in Business, Management & Communications, Strategic Planning & Implementation and Strategic Marketing Management.
Jul 2002Sep 2006

Bachelors of Technology

U.P Technical University
  • First division degree


Captain of Liverpool Cricket club, college and school teams. Managed a team of 15 people in Maxmark Marketing Private Limited.  
Dealing with challenging customers while working in Tesco PLC and Betfred. Actively selling products to potential buyers.
Highly organised
Was working to different deadlines in previous jobs so had to divide my time and resources appropriately. 
Self-motivated and Team player
I helped my team to beat competing groups by encouraging group atmosphere and supporting colleagues.  
Client Relationship Management
Used tools like Tangelo, Madisson (both Tesco's on demand tools) and social networking sites.
Business Development
A strategist with instinctive ability to identify and address business opportunities by continuous market research and with the help of professional network.  
Customer Service
Two Tesco Star Awards received for excellent customer service. Awarded by "Served an ace" award for going an extra mile for a customer.  

IT skills

  • Microsoft office
  • Windows, Android and Mac operating systems
  • Social media/networking


  • English - Fluent (written, spoken, comprehension)
  • Hindi - Fluent (written, spoken, comprehension)
  • Punjabi- Fluent (spoken)


Mr Mark Totterdell

Line Manager, Tesco PLC

Mr Moor Singh

Managing Director, Indian Ocean 

Contacts details available upon request