Work History

Work History
May 2015 - Present

Housekeeping Team Leader-Acting Assistant Manager May-2015

Hyatt Place Dubai /Baniyas Square

▪ Responsible for the effective set up of the department, guest rooms and public area

▪ Working as a second in-charge in the department.

Jun 2011 - Present

Housekeeping Team Member

Aloft Hotel

Housekeeping Team Member)(-October2011)

Handling situations and complaints.

Giving morning and turndown service to the guest rooms.

Taking care of minibar.

Doing deep cleaning of rooms.

Taking linen inventory.

Making a room ready for the JOHNSON DIVERSEY AUDIT. !

May 2015 - Present

Team Leader/ Acting Asst Manager Housekeeping

Hyatt Place
Mar 2014 - 2015

Housekeeping Team Leader March-2014

Hyatt Place

Hotel, Dubai/Al Rigga Rooms-294(Business Class)

Pre-opening Team Housekeeping Team Leader

Setting up of the guest rooms in the hotel and apartments.

Making sure that all the Hyatt Brand Standards are sincerely followed.

Ensuring the daily flow of linen is smooth as laundry being outsourced.

Taking care of linen, minibar and store inventory and doing requisitions as per the need.

Immediate response to all guest problems and guest correspondence.

Ensuring that lost and found articles are stored properly and correct logs are maintained.

Taking care of deep cleaning tasks in the rooms and public areas.

Taking care of store inventory and other OSE items.

Preparing the daily allocation for the staff and planning their vacations.

Mar 2013 - Mar 2014

Housekeeping Supervisor/shift Leader

Sofitel The Palm Resort And Spa

(Pre- opening Team)

Ensuring that assigned areas are properly cleaned daily by the Room Attendants.

Working closely with Front Office and Engineering Departments.

Ensuring that all reports are prepared completely and promptly before the shift starts

Ensuring that an effective and complete training program is in use

Ensuring that SOP'S are available, current and in effect.

Ensuring that proper key controls are in effect.

Keeping purchase manual up-to-date and only purchase approved items.

Getting involved in as many administrative functions as is possible to further develop.

Ensuring that all associates are hygienically clean with clean, complete uniforms.

Reviewing out-of-order rooms daily.

Immediate response to any guest complains and taking necessary actions.

Ensuring that lost and found articles are stored properly and correct logs are maintained.

Taking care of deep cleaning tasks in the rooms and public areas.

Taking care of store inventory and other OSE items.

Making sure that all Guest rooms are serviced on time by the associates with full standards.

Oct 2011 - Mar 2013

Housekeeping Attendant(October 2011-March 2013)

Hyatt Capital Gate Abu Dhabi 

(Pre-opening Team)-Business Class Hotel

Housekeeping Attendant Worked in the hotel rooms, public areas and also handled housekeeping desk. Also acted as a housekeeping night shift in charge, where in night I handled rooms, guest requests, taking care of public areas and housekeeping desk work also. Got to learn about various housekeeping equipment's and also learn maintenance of public areas. ▪ Knows the SOP of Hyatt hotels which is followed in the entire housekeeping department. Got to learn the importance of inventory in the housekeeping department such as linen inventory and store inventory Helped in snagging and de-snagging of guestrooms before the opening of hotel

Dec 2009 - Mar 2010

Industrial Trainee December 2009-March2010

Hotel Royal Orchid, Bengaluru
Industrial Trainee Did training in all the core departments of the hotel. Received appraisal from the Duty Manager.

Education

Education

2008 - 2011

B.Sc

Institute Of Hotel Management Catering