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Work experience

Dec 2012Present

Project Manager

Royal Bank of Scotland(RBS), London
Project Manager Participated in management consultant engagements, developing & defining business case; with focus on process, implementation, procedures & benefits. Coordinated the technical migration and marketing of transition to the 2.3m customers of RBS. A projected£ 4m is forecasted in the post implementation analysis report. Managing the operational aspect of the organisation including knowledge management, coordination of resources & project planning and delivery. Planning, designing & production of online application as part of RBS online services. Managing project teams, including programmers, web designers, database developers and other accounting internal project staff. Serving as a liaison between the business and IT department, translating technical terms to everyday end-user language. Facilitating regular meetings with interdepartmental work group to monitor and evaluate the portal, discussing issues and recommending services for improvement. Spearheaded the implementation of departmental intranet, resulting in greater speed and access to information for both internal staff and external clients. Initiated Cross-training with other departments to improve work flow and streamline project completion. Developed & Implemented platform & SEO configurations & strategy for firm web presence re-launch. Managed the improvement of RBS payment, working closely with project team members to select and refine services offered, monitor effectiveness, and institute systems to improve services for small businesses. Providing strategic direction during the sprint stages. Managing stakeholders' expectations by ensuring highest quality service. Conducted economic and demographic research and analysis to produce critical weekly reports. Developed marketing strategy to offer selected publication to target markets, resulting in increased customer base. Prioritizing product back log and setting sprint time in an AGILE/SCRUM environment. Monitoring staff and team performance against project plan and time scale. Monitoring project progress and reporting back to executive on an agreed time scale. Eversheds,(Top Law firm), London-Dec 13
Nov 2010Dec 2012

Project Manager

BskyB, London
Project Manager Worked with Project management Office that designed and multinational rollout of robust, scalable and secure electronic data interchange(EDI), enterprise resource planning(ERP) and point-of-sale(POS) systems for clients. Worked in a Project Management Office of a 15 member team. Co-ordinated programme activities and assisted project managers with the day to day running of projects. Monitored and collated work stream progress reports and produced consolidated status reports for senior management; Assisted project managers in the creation of Project plans, maintaining and updating plans to stay within the project objective as base lined in project mandate throughout the lifecycle of the project. Cross checked actual vs forecasted budget for the project according to agreed budget and tolerance level. Owned and managed project risks/issues and escalated as appropriate through the right channel. Chasing risk/issue owners for actions allocated to them, and ensuring actions are dealt with by their due dates.
Jun 2009Oct 2010


Dixion's store Group
Stevenage Project support/coordinator Worked in a programme Management Office that project managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from acquired client companies. Created and maintained project plans, documentation and monitored key deliverables using the PRINCE2 methodology. Responsible for Resource management, risk management, Issues management and change control. Maintained all project documentation and ensured they were easily accessible at all times. Coordinated the design, development, production and support of assigned projects to meet schedules and cost estimates. Responsible for organizing, taking minutes at project progress meetings and ad-hoc duties. Prepared project monthly budget and monitored issues Responsible for organising and facilitating planning and risk workshops and seminars for new business cases and action plans when the occasion arises
Jun 2008May 2009

Senior Support Engineer

Cable & Wireless, London
Senior Support Engineer Managed SQL server 2005 & exchange 2007, and over 300 user account in active directory Completing windows AD transition and platform upgrades to LAN environment on the BskyB site. Implementing the new AD forest to transition network resources(accounts, computers, groups, security rights & network policies) from previous forest design due to company upgrade. Utilising ADMT(Active Directory Migration Tools) to migrate 400+ accounts, 500+ groups and 400+ computers to the new system. Implementing Exchange 2007 organisation in new forest design. Utilising ADC(active Directory Connector) from exchange 2007 and account migrate wizard to migrate mail receipts and distribution list to new mail server. OWA and Information storage group were key to migrating to exchange 2007. Working on on SUS(Software Update Services) to deploy services packs and updates to all LAN clients and RIS(Remote Installation Services) for PC image deployment. Deploying a standard footprint for the corporate computing environment while utilising windows 2007 group policies. Implementing the MS Exchange mail Server to include the migration of legacy mail users from a shared mail system to exchange mail. Managed and Administered Windows XP and Windows 7 workstations and laptops. TCP/IP configuration and administration of IIS for intranet. Added, maintained and removed objects within active directory Implementation of McAfee antivirus Utilised problem solving and troubleshooting abilities to resolve any major issue. Installing, integrating, configuring and supporting Active directory based on windows server 2010 R2. Installing software, patching, upgrading and maintaining of operating systems. Supporting and maintaining end user requirements including troubleshooting, account maintenance and training. Configuration and troubleshooting of DNS and DHCP server. Managed SQL server, exchange server and over 300 user accounts in Active Directory. Installing all windows software, network printers, scanners and all other software packages used within Cable & wireless Handling escalation independently and ensuring the minimal re-occurrence of such incidence in the future. Working based on tickets while creating change request using change management tools. Working with other onsite engineers from around the world in various Cable/Wireless offices gaining vast experience in