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Work experience

Jul 2012Present

Sr. Program Manager

Microsoft India(R&D) Pvt
  • Managing IT infrastructure for Microsoft’s critical revenue processing applications that have linkage with external customers and channel partners world-wide.
  • Provide technical leadership in a globally distributed computing environment.
  • Customer relationship management.
Oct 2006Jul 2012

Manager, Database Services

ANZ
  • Lead a global database team for ANZ and its acquired banks.
  • Standardize and consolidate Infrastructure as part of banking merger with National Bank of New Zealand.
  • Prepare a 4 years technology roadmap and established a centralized management framework for the database infrastructure.
Jul 2004Oct 2006

Lead Architect

ANZ
  • Design, develop and deploy centralized management, monitoring and alerting framework for database infrastructure.
  • Define standards and best practices for database technology.
  • Integrate compliance standards into alerting system.
Jan 2004Jul 2004

Senior Software Engineer

GlobalLogic
  • Supporting Indian Oil database infrastructure.
  • Design and deploy high availability and DR for database infrastructure.
  • Defining database standards.
  • Manage database support.
  • Manage customer escalation.
Jan 1999Dec 2003

Senior Systems Engineer

ESPL
  • Designed network and security models for clients.
  • Developing Client-Server and three tier applications for several corporate houses
  • Training and consulting for clients.
Jun 1996Dec 1998

Senior Software Engineer

DataSoft Private Limited
  • Developing desktop applications for Govt. offices and medium sized corporate houses.
  • Setting up network and deploy multi tier applications.
  • Consulting and training for clients.

Education

Apr 2005Sep 2007

Post Graduate Diploma in International Business

Symbiosis

Skills

Service Transition
  • Setup a service transition team for build to run transition.
  • Managed entire build to run transition for critical customer facing projects.
people management & team building
  • Lead high performing 20 members global team.
  • Conducted performance review, mentoring and coaching the team.
  • Career development planning for the team.
  • Set up an offshore team for global support.
knowledge management
  • Developed a KEDB for incident management.
  • Improved the knowledge management adoption by 70%.

program management
  • Managed end to end IT Infrastructure for very large scale enterprise.
  • Lead and managed cloud adoption program.
  • Managed multiple IT discipline projects under a single program.

IT Infrastructure MAnagement
  • Managed end to end IT Infrastructure programs and operations for large scale enterprise.
  • Managing Capacity planning, protection and optimization of IT Infrastructure.
  • Defined differentiated service for critical releases.
  • Managing IT Infrastructure risks.
  • Driving six sigma project for measuring IT risks and drive infrastructure stability projects.

service delivery
  • Ensuring IT infrastructure stability and maintain minimum performance benchmark.
  • Meeting IT infrastructure KPIs, SLA/OLA.
  • Monitors and reports on service delivery metrics and overall performance.
  • Maintains relationships with technical teams, IT, and business partners. Communicates on major service outages/escalations.
  • Manages service delivery teams and individual objectives, performance and development.
it budgeting & COST reduction
  • Managed technology budget for a critical business unit of Microsoft.
  • Annual planning of the infrastructure requirement.
  • Identifying opportunity of consolidation and infrastructure recovery.
  • Strategize private, public and hybrid cloud adoption.
  • Consolidation and virtualization for cost reduction.
technology roadmap & IT strategy
  • Defined a 4 year technology road map aligned to IT strategy.
  • Annual technology adoption roadmap.
  • Evangelize new technology with stakeholders and business partners.

Portfolio

Certifications

Dec 2011Present

ITIL V3 Foundation

OGC

Clear understanding of IT Infrastructure Library.

Dec 2014Present

ITIL V3 Intermediate

OGC

ITIL Intermediate Capability Course: Planning, Protection and Optimization.

Sep 2010Present

COBIT Foundation

ISACA

Framework for IT Governance and Control

May 2003Present

MCDBA

Microsoft corporation

Microsoft certified Database Administrator on SQL Server 2000.

Jan 2006Present

Foundation certificate in IT-Service Management

exin

ITIL framework of IT Service Management.

Text Section

Portfolio