Work experience

Work experience
Jul 2012 - Present

Sr. Program Manager

Microsoft India(R&D) Pvt
  • Managing IT infrastructure for Microsoft’s critical revenue processing applications that have linkage with external customers and channel partners world-wide.
  • Provide technical leadership in a globally distributed computing environment.
  • Customer relationship management.
Oct 2006 - Jul 2012

Manager, Database Services

  • Lead a global database team for ANZ and its acquired banks.
  • Standardize and consolidate Infrastructure as part of banking merger with National Bank of New Zealand.
  • Prepare a 4 years technology roadmap and established a centralized management framework for the database infrastructure.
Jul 2004 - Oct 2006

Lead Architect

  • Design, develop and deploy centralized management, monitoring and alerting framework for database infrastructure.
  • Define standards and best practices for database technology.
  • Integrate compliance standards into alerting system.
Jan 2004 - Jul 2004

Senior Software Engineer

  • Supporting Indian Oil database infrastructure.
  • Design and deploy high availability and DR for database infrastructure.
  • Defining database standards.
  • Manage database support.
  • Manage customer escalation.
Jan 1999 - Dec 2003

Senior Systems Engineer

  • Designed network and security models for clients.
  • Developing Client-Server and three tier applications for several corporate houses
  • Training and consulting for clients.
Jun 1996 - Dec 1998

Senior Software Engineer

DataSoft Private Limited
  • Developing desktop applications for Govt. offices and medium sized corporate houses.
  • Setting up network and deploy multi tier applications.
  • Consulting and training for clients.


Apr 2005 - Sep 2007

Post Graduate Diploma in International Business




Service Transition

  • Setup a service transition team for build to run transition.
  • Managed entire build to run transition for critical customer facing projects.

people management & team building

  • Lead high performing 20 members global team.
  • Conducted performance review, mentoring and coaching the team.
  • Career development planning for the team.
  • Set up an offshore team for global support.

knowledge management

  • Developed a KEDB for incident management.
  • Improved the knowledge management adoption by 70%.

program management

  • Managed end to end IT Infrastructure for very large scale enterprise.
  • Lead and managed cloud adoption program.
  • Managed multiple IT discipline projects under a single program.

IT Infrastructure MAnagement

  • Managed end to end IT Infrastructure programs and operations for large scale enterprise.
  • Managing Capacity planning, protection and optimization of IT Infrastructure.
  • Defined differentiated service for critical releases.
  • Managing IT Infrastructure risks.
  • Driving six sigma project for measuring IT risks and drive infrastructure stability projects.

service delivery

  • Ensuring IT infrastructure stability and maintain minimum performance benchmark.
  • Meeting IT infrastructure KPIs, SLA/OLA.
  • Monitors and reports on service delivery metrics and overall performance.
  • Maintains relationships with technical teams, IT, and business partners. Communicates on major service outages/escalations.
  • Manages service delivery teams and individual objectives, performance and development.

it budgeting & COST reduction

  • Managed technology budget for a critical business unit of Microsoft.
  • Annual planning of the infrastructure requirement.
  • Identifying opportunity of consolidation and infrastructure recovery.
  • Strategize private, public and hybrid cloud adoption.
  • Consolidation and virtualization for cost reduction.

technology roadmap & IT strategy

  • Defined a 4 year technology road map aligned to IT strategy.
  • Annual technology adoption roadmap.
  • Evangelize new technology with stakeholders and business partners.



Dec 2011 - Present

ITIL V3 Foundation


Clear understanding of IT Infrastructure Library.

Dec 2014 - Present

ITIL V3 Intermediate


ITIL Intermediate Capability Course: Planning, Protection and Optimization.

Sep 2010 - Present

COBIT Foundation


Framework for IT Governance and Control

May 2003 - Present


Microsoft corporation

Microsoft certified Database Administrator on SQL Server 2000.

Jan 2006 - Present

Foundation certificate in IT-Service Management


ITIL framework of IT Service Management.

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