A results-oriented, innovative and multi-skilled leader, fusing hands-on business leadership and technology expertise to drive service and performance levels while enabling revenue streams; excels in leading and developing organizations, cost and process innovation, business leadership and global technical services delivery. Proven problem solving skills and adept at functioning in matrix organizations. Executive Highlights _______________________________ • Build and develop high performance organizations. Multi-cultural team building. • Spearhead cost and process improvements. • Proven experience in eliminating waste in the operations. Drive multi-million $ efficiencies. • Define organizational goals and plans for growth and bottom line results. • P&L management. • Operational excellence. Drive continuous improvements in operational performance with proven results. • Transformational leadership. Turn around operations in business units. • Change leader. Steer organizations successfully through major changes. • Proven expertise in customer support and services delivery. • Define and implement plans for driving sustained customer satisfaction (CSAT). • Proven problem solving skills. • Learning on the fly. Ability to grasp new concepts quickly and apply these effectively. • Managing matrix relationships and relationships with internal and external stakeholders. • Strong communications, collaboration and influencing skills. • Solid technological foundations and experience in multiple domains: Software Systems, Data Storage, Data Management Software and complex solutions. • ITIL V3 Foundation Certified.