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A results-oriented, innovative and multi-skilled leader, fusing hands-on business leadership and technology expertise to drive service and performance levels while enabling revenue streams; excels in leading and developing organizations, cost and process innovation, business leadership and global technical services delivery. Proven problem solving skills and adept at functioning in matrix organizations. Executive Highlights _______________________________ • Build and develop high performance organizations. Multi-cultural team building. • Spearhead cost and process improvements. • Proven experience in eliminating waste in the operations. Drive multi-million $ efficiencies. • Define organizational goals and plans for growth and bottom line results. • P&L management. • Operational excellence. Drive continuous improvements in operational performance with proven results. • Transformational leadership. Turn around operations in business units. • Change leader. Steer organizations successfully through major changes. • Proven expertise in customer support and services delivery. • Define and implement plans for driving sustained customer satisfaction (CSAT). • Proven problem solving skills. • Learning on the fly. Ability to grasp new concepts quickly and apply these effectively. • Managing matrix relationships and relationships with internal and external stakeholders. • Strong communications, collaboration and influencing skills. • Solid technological foundations and experience in multiple domains: Software Systems, Data Storage, Data Management Software and complex solutions. • ITIL V3 Foundation Certified.

Work experience

Sep 2009Present

Director, Services, Asia Pacific

Blue Coat Systems
Leading Blue Coat's Services delivery in APAC region.
Oct 2006Jun 2009

Head, Storage Technology Services, Asia Pacific and Emerging Markets

Sun Microsystems Pte Ltd
Led the Storage Technical Services Delivery operations in Asia Pacific and Emerging Markets for Sun's Data Storage product portfolio (Disk, Tape and Appliances - NAS). Directed the organization spanning across the regions with 5 line managers and 90 direct staff and additional partner service resources in delivering stellar people, financial and operational results Y-o-Y.
Nov 2002Oct 2006

Senior Manager, Product Technical Support, Asia Pacific

Sun Microsystems Pte Ltd
Led the backline operations of Global Product Technical Support for Asia Pacific and global customers under "Follow-The-Sun" operations (Data Storage, Solaris Operating environment and Clustering). Managed senior, corporate escalation teams for complex problem resolution based in four countries in Asia Pacific.
Oct 1996Oct 2002

Principal Engineer, Team Lead, Corporate Technical Escalations, Asia Pacific

Sun Microsystems Pte Ltd
• Mentoring of staff • Leading problem resolution in business critical issues. • Diagnostics development - SCSI and Data Storage Management software. • Collaborating with internal stakeholders and partners for business results in addressing customer problems – problem identification, resolution, quality and serviceability. • Development and delivery of knowledge content.
Mar 1995Oct 1996

Senior Systems Analyst

Formerly Alcatel Modi Network Systems Ltd.
Oct 1991Mar 1995

Systems Engineer

National Informatics Centre, Government of India




Southern Illinois University, Carbondale

Sun's APAC Leadership Academy 2004-2005:

Singapore Management University


Birla Institute of Technology and Science

Bachelor of Engineering in Electronics and Telecommunications

National Institute of Technology (REC)