Sunil Rao

Sunil Rao

Customer Service Executive

  • Al Nahda Dubai


To work in a dynamic organization that constantly challenges my abilities, capabilities and helps me to grow professionally as a person. Aim is to give my best shot to the company towards its growth and skilled in working in team environment.

Work History

Work History

Customer Service Executive

NMC Speciality Hospital, Dubai
Feb 2014 - Feb 2016

NMC Healthcare is one of the largest healthcare providers in the private sector in the UAE, certified with Joint commission of International Accreditation (JCIA). Established in Oct 2004, NMC Speciality Hospital Dubai is a multi – speciality hospital providing quality and trusted healthcare services to the people of Dubai and Northern Emirates. 

• Greet, welcome and direct clients to appropriate department and provide needed services. Give friendly, helpful, and accurate responses to individuals seeking assistance.
• To gather information from patients upon patient’s arrival by having them fill out registration forms, simultaneously enter patient demographics and insurance information into the system and update existing patient details into the database, Verify and fill in essential information in the medical record.
• Assist clients in scheduling medical appointments with Doctors, Radiology procedures like Ultrasound, MRI, CT scan, Mammography, DEXA, FNAC and Ultrasound Biopsy.
• Maintain and Manage medical records, receivable, sorting and distributing the same. Maintain procedure manual for Health Centre front office area.
• Professionally answer telephone enquiries, verify insurance coverage. Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Issue Radiology and Pathology reports, CD’s and copy reports to the clients.
• Keep frequent communication between patient, staffs & physician.
• Facilitate patient flow by notifying the provider of patient’s arrival, being aware of delays, and communicating with patients
• Handling Laboratory billings and payments, provide receipts to patients. Directing patients regarding lab investigations and procedures.
• To receive and make calls as required. Divert calls and take messages as appropriate.
• Maintain composure and professionalism under pressure and deal efficiently with Emergency situations.
• Knowledge of healthcare policies, Insurance companies and patient’s eligibility.

Senior Transaction Processing Officer

Mphasis an HP Company , Press Association (PA Sports)
Aug 2006 - Sep 2013

Worked for Mphasis an HP Company for Press Association (PA Sports) Mangalore, as a Senior Transaction Processing Officer from August 2006 to September 2013.

• Handling Customer Services/query emails and providing updated information for the same.
• Covering Live soccer matches through corresponding E-mails & Websites and update the stats in the database within the specified deadline.
• Maintain good relationship with the overseas Clients based in Howden, UK.
• Timely Cross checking and verifying official websites, other sources to keep the database updated.
• Training new joiners’ and sending feedback to the Assistant Unit manager.
• Acting as a Quality check analyst and sending QC reports to the Reporting Manager.
• As a League manager conducting regular checks for the assigned Leagues.
• As a deadline supervisor handling match deadlines, assigning tasks to the team.
Rewards & Recognition in Mphasis an HP Company: Won the Best Spot on award of the year 2007.

Marketing Executive

Datacomp Web Technologies (I) Pvt Ltd, Bangalore
Mar 2005 - Aug 2006

Worked for Datacomp Web Technologies (I) Pvt Ltd, Bangalore as a Marketing Executive from March 2005 to August 2006.

Roles & Responsibilities:
• Passing strategic leads over to the Area Sales Manager for the closure of high value order sales.
• Fixing up visits and conference with customers and Area Sales Manager.
• Providing Technical Support to the Clients using our software.
• On-line licensing of software, Data transferring and Data importing.
• Telephonic support.
• Providing Technical consultancy to insurance consultants in the field of computer (Software).
• Responsible of managing and taking ownership for a growth of region in revenue and awareness levels.
• Introducing Datacomp products and building awareness about insurance software and extracting information about the customer’s requirements.
• Maintain in-depth knowledge of products and provide technical consultation.
• Renewal of Software warranties, providing new update, Trouble shooting.
• Carried out business development and client relationship with LIC of India.



Bachelor of Business Mangement (B.B.M)

Shree Gokarnanatheshwara College, Mangalore.ITY
Apr 2004

Mangalore University

P.U.C. (Commerce)

Shree Gokarnanatheshwara College Mangalore University
Apr 2001

Mangalore University

10th (SSLC)

Canara High School Urwa, Mangalore.

Karnataka Secondary Higher Education Board.

Personal Aspects:

Nationality :                                Indian
Passport number :                  J3014011
Date of Birth :                            30th September 1983
Gender :                                        Male
Marital status :                           Married
Permanent Address :              Flat no 3, Fred Apts, Mannagudda, Managlore – P.O. Box: 575003.

Language Proficiency