Director - Account Management & Inside Sales
Jan 2015 - Present
Key Tasks and Responsibilities:
- Proactive communication with clients globally to ensure their business objectives are met.
- Manage the entire workflow after client signs on and serve as a point of escalation and resolution for client service issues.
- Work and build strong partnerships to ensure that technical issues are handled quickly and appropriately.
- Define project success criteria and develop business cases for future reference.
- Build, manage and review performance of the team.
- Drive new customer acquisitions globally across SMB's & Emerging travel, e-commerce and hospitality industries through the Inside sales model.