MS Office Specialist Master
Demonstrated having deepest level of skills needed to proficiently use Office programs ( Word, PPT, Excel, Access) by earning a Microsoft Office Specialist Master certification
Have three years of experience as a business analyst
Increased customer retention by resolving issues between customers and partners
Attentive to details: closing various invoices and analyzing multiple data
Efficient in multitasking: excellent at prioritizing tasks and supporting other divisions and partners along with internal teams
Capable of working effectively under pressure
Richardson, TX, USA
Weekly, biweekly, monthly dashboard maintenance and distribution for team and partners
Confirmed the details presented on incoming invoices according to the contract terms
Reviewed and reported expenses for operations including monthly invoices, call-center expenses, freight charges, and other costs associated with occasional projects in a timely manner
Assisted in month-end reporting and reimbursement procedures by verifying, preparing and submitting service invoice to HQ
Managed returned materials (RMA) inventory and maintained customer related data and repair master data in company’s service system using SAP
Communicated with customers and other divisions and resolved disputes as a point of contact
Responded actively to customer requests and inquiries in a timely manner
Investigated and analyzed service activity data using problem solving skill
Recognized by employers throughout Los Angeles and beyond, UCLA Extension’s Accounting Certificate equips students with a thorough understanding of accounting standards and principles. The program is aimed to meet educational requirements for CPA examination.
Located in Abilene, Texas, USA
An AACSB accredited college of business, the hallmark of excellence in management education.
Participated in Leadership Training (Leadership Summit), January 2010
Weeklong course, which focuses on understanding and utilizing my strengths through lectures from accomplished CEO’S, group sessions, films, guided periods of reflection and journaling, Q&A, and small group discussion
Global Apprenticeship as part of study aboard program in Oxford, England
Oxfam is the Britain's largest humanitarian non-profit with 700 retail outlets worldwide.
Practiced global business and consulting skills: researched information, analyzed relevant data, and delivered the consulting solution with team members.