• Have three years of experience as a business analyst

  • Increased customer retention by resolving issues between customers and partners

  • Attentive to details: closing various invoices and analyzing multiple data

  • Efficient in multitasking: excellent at prioritizing tasks and supporting other divisions and partners along with internal teams

  • Capable of working effectively under pressure

Core Competencies

  • Data Analysis
  • Expense verifications and reporting
  • Operations management
  • Effective communication skills
  • Strong verbal and written English and Korean
  • SAP Experience
  • Inventory control
  • Customer relations
  • Documentation: historical records and contracts

Work experience

Work experience
Jun 2010 - Sep 2013

Business Analyst

Pantech Wireless, Inc

Richardson, TX, USA

Weekly, biweekly, monthly dashboard maintenance and distribution for team and partners

Confirmed the details presented on incoming invoices according to the contract terms

Reviewed and reported expenses for operations including monthly invoices, call-center expenses, freight charges, and other costs associated with occasional projects in a timely manner

Assisted in month-end reporting and reimbursement procedures by verifying, preparing and submitting service invoice to HQ

Managed returned materials (RMA) inventory and maintained customer related data and repair master data in company’s service system using SAP

Communicated with customers and other divisions and resolved disputes as a point of contact

Responded actively to customer requests and inquiries in a timely manner

Investigated and analyzed service activity data using problem solving skill


Jan 2015 - Present

Accounting Certificate

UCLA Extention

Recognized by employers throughout Los Angeles and beyond, UCLA Extension’s Accounting Certificate equips students with a thorough understanding of accounting standards and principles. The program is aimed to meet educational requirements for CPA examination. 

Aug 2006 - May 2010

B.B.A in Marketing

Abilene Christian University

Located in Abilene, Texas, USA

An AACSB accredited college of business, the hallmark of excellence in management education.

Participated in Leadership Training (Leadership Summit),                                January 2010

Weeklong course, which focuses on understanding and utilizing my strengths through lectures from accomplished CEO’S, group sessions, films, guided periods of reflection and journaling, Q&A, and small group discussion

Global Apprenticeship as part of study aboard program in Oxford, England 

June 2008

Oxfam is the Britain's largest humanitarian non-profit with 700 retail outlets worldwide.

Practiced global business and consulting skills: researched information, analyzed relevant data, and delivered the consulting solution with team members.