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Sundar T

Principal Consultant at WIPRO Technologies Pvt Ltd

Summary

  • A competent professional capable of leading large Portfolio of Programme Teams and managing complexity across Digital, IT or Business Transformation with over 15 years of experience focused on Operational and programme delivery.
  • A Leader known for my ability to envisage and create successful outcomes in complex situations
  • Diverse industry experience (consulting, Energy & Utilities, Telecom) and in-depth functional expertise (F&A, Metering Ops & Commercial finance), with a tenacious commitment to business outcome driven transformation, , cost reduction and customer satisfaction.
  • Responsible for managing portfolio P&L and strive towards growth to generate additional revenue
  • Excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management.

Work experience

Apr-2021Present

Principal Consultant

WIPRO Technologies
  • Business consulting, transformation, RPA and Programme delivery
  • Designed process model for O2C workstream and leveraging industry best practices APQC, eTOM framework in developing control document and process flows for entire workstream. Actively involved in client discussions, lead workshops. Process simplification through automation, Optimizing existing system landscape are built in To-Be state
  • Programme Managing Service Now implementation for large Telecom conglomerate
  • Demand Management/onboarding, Project planning working with leadership team, Manage Budgets/Spend and report to Directors.
Aug 2016Apr-2021

Senior Manager

Capgemini Technology Services Pvt Ltd

Business Transformation Management - Lead Transformation, Innovation, Automation  for Utility client based in AU Market unit

  • Lead Transformation workshops to align processes to Global Process Model (GPM)
  • Part of utilities practice network and leverage best practices to drive CI & Innovation looking at E2E Business
  • Innovation Games - Won Silver medal under value creation to client category
  • Leading Transformation Innovation office - Work closely with clients to understand business challenges, needs and provide solution 
  • Created finance dashboard in Power BI to manage month end close effectively
  • Pioneered RPA to generate efficiency of 25 FTE's in 2019/20.

Client Servicing

  • Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the SLA's and work processes and thus managing cost-effective operations.
  • Providing effective resolution to customer queries and improving relationships with the customer by anticipating future requirements
  • Lead quarterly business review / strategic alignment sessions with CXO Organisation.
  • Actively engage with clients & account leads to bring new business - 20 FTE's added in 2019/20

Transition Management

  • Set up offshore operations for Australian Utility client  - 100 FTE's
  • Expert in implementing process standardization across geographies by defining global processes and technology enhancement
  • Define and Implement effective change management strategy
  • Proficient in managing global transition projects covering multiple geographies and delivery centers across industries like Energy and Utilities, Manufacturing, Telecom.

Delivery Management

  • Leading team of 100+ for an large Australian Utility client
  • Engage in commercial discussions with the client
  • Hold P&L responsibilities
  • Has been noted as a trust worthy person from the client side and appreciated on several occasion for the significant contributions made towards transition & stabilization across all processes
  • Awarded for Outstanding client service delivery award
Jan 2010Aug 2016

Service Delivery Manager

Accenture Services(P) Ltd

Lead a team of 180 people for a global telecom Operator client

  • Operations Management 

    • Maintaining high discipline and norm adherence, coordinating with superiors for providing inputs for process control & ensuring end to end complaint resolution, cross training and innovative suggestions to improve operational functioning.
    • Involved in system migration & changes in technological platforms across clients.
    • Practical exposure to Business Continuity management
    • Developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency
  • Due Diligence, Client Orals, Transition Management
    • Involved in Due Diligence for prospective clients and been in client Orals
    • Successful transition of FA GPO role in 2012
May 2005Jan 2010

Assistant Manager

Steria(India) Limited
  • Formerly Xansa India Limited, as Assistant Manager End-end owner of General Ledger processes of an UK client, a global player in the Telecom industry.
  • Ensure Key Performance Indicators and Service Level Agreements are met without any deviations
  • Involved in maintaining the Process Documentation and Process maps up to date and bringing in changes as and when the required that are key to service delivery.
  • Lead a team of 10 members to meet the targets
Jan 2005Apr 2005

Associate E-Accountant

Sundaram Business Services
Nov 2003Dec 2004

Audit Associate

R Ganesh & co., Chartered Accountants
Aug 1999Oct 2003

Audit Associate

R Ravindher & co., Chartered Accountants

Personal details

Date of Birth                        :  12th February 1983

Passport                                : M3373456 (Hold Australian Visa – till Mar 2022)