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Sundar T

Service Delivery Manager at Accenture India Pvt Ltd


  • A competent individual with over 11 years’ cross-domain experience in Operations, Transition and Client servicing/stake holder engagement in the Finance &Accounts Service industry
  • Proficient at managing & leading teams for running successful operations & experience of developing procedures, service standards for business excellence

Work History

Jan 2010Present

Service Delivery Manager

Accenture Services(P) Ltd
  • Leading a team of 180 people for a global telecom Operator client (Sep’15 – Till date)
  • Operations Management 

    • Maintaining high discipline and norm adherence, coordinating with superiors for providing inputs for process control & ensuring end to end complaint resolution, cross training and innovative suggestions to improve operational functioning.
    • Involved in system migration & changes in technological platforms across clients.
    • Practical exposure to Business Continuity management
    • Developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency.
  • Business Transformation Management
    • Improves organizational effectiveness by working with an extended team to provide process, tools, methods, operational excellence practices and training across the organization.
    • Define Process Improvement Programs and Measurement & Performance Programs to monitor and take corrective actions around budget, schedule, scope and quality.
    • Lead and/or support Process Improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement
    • Project managed various value creation projects to the client across processes. 10+ projects delivered that includes Functionalization, LEAN etc.,
  • Client Servicing

    • Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.
    • Providing effective resolution to customer queries and improving relationships with the customer by anticipating future requirements, thereby ensuring a positive customer experience.
    • Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
    • Liaising with Account Leads and with the clients in case of any issues in the operations and discuss about any changes that may require in the process and other related matters.
  • Due Diligence, Client Orals, Transition Management
    • Involved in Due Diligence for prospective clients and been in client Orals
    • Successful transition of FA GPO role in 2012
May 2005Jan 2010

Assistant Manager

Steria(India) Limited
  • Formerly Xansa India Limited, as Assistant Manager End-end owner of General Ledger processes of an UK client, a global player in the Telecom industry.
  • Ensure Key Performance Indicators and Service Level Agreements are met without any deviations. MI report sent to the Client's Finance Controller on the outstanding aged items and monthly reviews happen to discuss on its clearance.
  • Involved in maintaining the Process Documentation and Process maps up to date and bringing in changes as and when the required that are key to service delivery.
  • Lead a team of 10 members to meet the targets.
  • Involved in facing the statutory and internal auditors for SOX compliance testing and Information Security Audits
Jan 2005Apr 2005

Associate E-Accountant

Sundaram Business Services
Associate E-Accountant Involved in US Taxation Project. Job is to prepare and review the Tax returns as per the norms
Nov 2003Dec 2004

Audit Associate

R Ganesh & co., Chartered Accountants
Audit Associate Involved in performing Depositary Participant Audit as per the guidelines & procedures given by NSDL.
Aug 1999Oct 2003

Audit Associate

R Ravindher & co., Chartered Accountants
Audit Associate




University of Madras

Specialization in Accounting



Symbiosis University, Pune

Specialization in Finance




Dun & Bradstreet

Certification on IFRS

Personal details

Date of Birth                        :  12th February 1983

Contact Details                   :  Flat No.A2, Kalpavriksha Apts, No.25 4th Main road,                                           Nanganallur

Passport                              : M3373456 (Hold Australian Visa – till Mar’19). VISA Class                                                  Visitor (Class FA)

Visa Grant Number           : 1069584717950