Download PDF

Sundar T

Senior Manager at Capgemini Technology Services Pvt Ltd

Summary

  • A competent individual with 13 years’ cross-domain experience in Transition & Transformation, Delivery Management and Client servicing/stake holder engagement.
  • Deftness in monitoring delivery of high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations
  • Lead several Transformation initiatives partnering with clients to drive value through RPA
  • Excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management.

Work experience

Aug 2016Present

Senior Manager

Capgemini Technology Services Pvt Ltd

Transition Management

  • Set up offshore operations for large Australian Utility client  - 100 FTE's
  • Expert in implementing process standardization across geographies by defining global processes and technology enhancement
  • Define and Implement effective change management strategy
  • Proficient in managing global transition projects covering multiple geographies and delivery centers across industries like Energy and Utilities, Manufacturing, Telecom.

Business Transformation Management

  • Transformational workshops to align processes to Global Process Model (GPM)
  • Improves organizational effectiveness by working with an extended team to provide process, tools, methods, operational excellence practices and training across the organization.
  • Lead continuous improvement programs  and leverage tools & applications to drive RPA
  • Developed & deployed COE model to increase customer satisfaction and and drive efficiency
  • Part of utilities practice network and leverage best practices to drive CI & Innovation looking at E2E Business.
  • Project managed various value creation projects to the client across processes. 10+ projects delivered that includes COE, Tools Implementation etc.,

Client Servicing

  • Maintaining a high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing cost-effective operations.
  • Providing effective resolution to customer queries and improving relationships with the customer by anticipating future requirements, thereby ensuring a positive customer experience.
  • Actively engage with clients & account leads to bring additional growth and involved in identifying opportunities to Upsell/cross skill

Delivery Management

  • Leading team of 100+ for an large Australian Utility client
  • Managing the Service Delivery for AusNet Services
  • Engage in commercial discussions with the client
  • Hold P&L responsibilities
  • Accountable for bookings, revenue, margin, cash collection (DOR) and quality of sales funnel, focus on execution
  • Has been noted as a trust worthy person from the client side and appreciated on several occasion for the significant contributions made towards transition & stabilization across all processes
  • Awarded for Outstanding client service delivery award
Jan 2010Aug 2016

Service Delivery Manager

Accenture Services(P) Ltd

Lead a team of 180 people for a global telecom Operator client

  • Operations Management 

    • Maintaining high discipline and norm adherence, coordinating with superiors for providing inputs for process control & ensuring end to end complaint resolution, cross training and innovative suggestions to improve operational functioning.
    • Involved in system migration & changes in technological platforms across clients.
    • Practical exposure to Business Continuity management
    • Developing need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency
  • Due Diligence, Client Orals, Transition Management
    • Involved in Due Diligence for prospective clients and been in client Orals
    • Successful transition of FA GPO role in 2012
May 2005Jan 2010

Assistant Manager

Steria(India) Limited
  • Formerly Xansa India Limited, as Assistant Manager End-end owner of General Ledger processes of an UK client, a global player in the Telecom industry.
  • Ensure Key Performance Indicators and Service Level Agreements are met without any deviations. MI report sent to the Client's Finance Controller on the outstanding aged items and monthly reviews happen to discuss on its clearance.
  • Involved in maintaining the Process Documentation and Process maps up to date and bringing in changes as and when the required that are key to service delivery.
  • Lead a team of 10 members to meet the targets.
  • Involved in facing the statutory and internal auditors for SOX compliance testing and Information Security Audits
Jan 2005Apr 2005

Associate E-Accountant

Sundaram Business Services
Associate E-Accountant Involved in US Taxation Project. Job is to prepare and review the Tax returns as per the norms
Nov 2003Dec 2004

Audit Associate

R Ganesh & co., Chartered Accountants
Audit Associate Involved in performing Depositary Participant Audit as per the guidelines & procedures given by NSDL.
Aug 1999Oct 2003

Audit Associate

R Ravindher & co., Chartered Accountants
Audit Associate

Personal details

Date of Birth                        :  12th February 1983

Contact Details                   :  Flat No.A2, Kalpavriksha Apts, No.25 4th Main road, Nanganallur

Passport                                : M3373456 (Hold Australia Visa – till Mar’19)