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Summary

Experienced Client Servicing professional who has result driven experience in client servicing and engagement and a passion for helping people. Hold experience in finance and banking operations, managing data, MIS and business development. Good in Professional writing, communication, analytical, interpersonal and presentation skills.

Core competencies

  • Motivated to succeed
  • Can Work alone or in a team
  • Proficient in client engagement and servicing.
  • Excellent writing skills
  • Technical support skills

Work experience

Dec 2017June 2018

Senior Executive 

Vpay Bits

Responsibilities: To produce quality content with the creative team, based on the predefined parameters of the assigned tasks. Handling client's queries over the emails.

Manage data of clients retrial with Microsoft based software, like Word & Excel. creating e-mailers for client servicing Can proficiently work in MSOffice as well as Zoho Desk.

Sept 2014May 2015

Assistant Manager

Axis Bank ltd

Responsibilities: Managing in-house banking operations, client handling, customer servicing, building corporate relations. Responcilbe for the overall business banking of the the branch.

Achievement: Contributed 28 % of the Branch GL for the FY 2015

Education

20092011

MBA

IBMR IPS (Indore)

Major Subjects studied were : Finance and Economics

20062009

B.Com Hons

Rani Durgavati Vishwa Vidyalaya(Jabalpur)  

Specialisation: Finance, Business Economics

20052006

Senior Secondary

Kendiya Vidyalaya GCF No 1 (Jabalpur)

commerce

Others

  • NASSCOM certified in business accounting and Accounts Receivable and Accounts Payable.
  • NCFM Certified.
  • First prize in debate inter school competition.
  • First prize in 3D collage work in management festival at IIM Indore.
  • Intern-ship with IDBI Bank Ltd. on wealth management and stocks and securities for 6 months.

Skills

Content  Writing and strategy building 
  • Excellent content writing and strategy building skills, proven through my work experience in vpaybits for etherecash project. 
  • Developing copy style guides, Proofreading, Creative conception, Content strategy etc.
  • freelance projects in website content development.

 

Adaptability

Flexible team player who prospers in a fast-paced work environment.

Computer & Software Skills
  • Proficient computer literacy proven through work experience in [HP Services, comfortable working with MS office, MS Excel, presentation etc.]
  • excellent hands on banking software like Finacle.
Customer Servicing and Relationship Building

Customer Servicing and relationship building skills have proven through work experience in VPAY BITS Handling international customers effectively and in Axis Bank responsible for handling customer service and relationship building, generating sales leads for banking sales, cross sales, teamwork, etc.

Personal Dossier:

Date of Birth                           : 26/05/1988
Husband's Name                   : Mr. Saurabh Shrivastava
Language Known                   : English, Hindi
Address for communication : Flat no 180; DDA Flats ; Pocket 2 ; Dwarka sector 11, New Delhi 110075