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Summary

2 years and 5 months of result driven experience in Customer services, Finance & Banking, and Human Resource including recruitment, selection, employee relations & business development.
Professional writing, communication, analytical, interpersonal and presentation skills.

Work History

June 2016Nov 2016

Process Associate

Interglobe Technologies

Responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Sep 2014May 2015

Assistant Manager

AXIS Bank ltd

Responsibilities: Managing in-house banking operations, customer handling, customer servicing, building corporate relations.

Achievement: Contributed 28 % of the Branch GL for the FY 2015

Nov 2013Sep 2014

Business Co-ordinator

HP Services

Responsibilities: Managing Employee Relations, Maintaining relations with the client between the on-going process of the order till the tender delivery, in-house back office operations, employee engagement activities Grievance handling.

Achievement: Achieved 100 % business target for the month of January 2014.

Dec 2012Jun 2013

Sales Development Manager

HDFC Life

Responsibilities: Generate new calls and convert then in the prospects of insurance sales. Recruiting new financial consultants, training them motivating them to procure new business for the company.

Achievement: Young star Achievement Awards for performing exceptionally achieving the yearly business binder in just 4 months.

Education

20052006

Senior Secondary

Kendiya Vidyalaya GCF No 1 (Jabalpur)

commerce

20062009

B.Com

Rani Durgavati Vishwa Vidyalaya(Jabalpur)  

Specialisation: Finance, Business Economics

20092011

MBA

IBMR IPS ACADEMY

Major subjects studied were FINANCE and ECONOMICS

Others

  • NASSCOM certified in business accounting and Accounts Receivable and Accounts Payable.
  • Second prize in debate inter school competition.
  • Second prize in 3D collage work in management festival at IIM Indore.
  • Intern-ship with IDBI Bank Ltd. on wealth management and stocks and securities for 6 months.

Skills

Adaptibility

Flexible team player who prospers in a fast-paced work environment.

Computer& Software Skills
  • Proficient computer literacy proven through work experience in [HP Services, handling MIS and data building. comfortable working with MS office, MS Excel, presentation etc.]
  • excellent hands on banking software like Finacle.
Customer Servicing and Relationship Building

Customer Servicing and relationship building skills proven through work experience in Interglobe Technologies as a customer support associate Handling international customers effectively and in Axis Bank responsible for handling customer service and relationship building, generation sales lead for banking sales, cross sales, team work, etc.

Personal Dossier:

Date of Birth                           : 26/05/1988
Husband's Name                   : Mr. Saurabh Shrivastava
Language Known                   : English, Hindi
Address for communication : Flat no 180; DDA Flats ; Pocket 2 ; Dwarka sector 11, New Delhi 110075