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Summary

Experienced Client Servicing professional who has result driven experience in client servicing and a passion for helping people. Hold experience in finance and banking operations, managing data and business development.
Good in Professional writing, communication, analytical, interpersonal and presentation skills.

Core competencies

  • Motivated to succeed
  • Can Work alone or in a team
  • Proficient in telephone Internet and in-person customer service
  • Excellent written skills
  • Technical support skills
  • Cross Sales experience

Work experience

June 2016Nov 2016

Process Associate

Interglobe Technologies

Responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Sept 14May 15

Assistant Manager

Axis Bank ltd

Responsibilities: Managing in-house banking operations, customer handling, customer servicing, building corporate relations.

Achievement: Contributed 28 % of the Branch GL for the FY 2015

Nov 2013Sept 2014

Business Coordinator

HP Services

Responsibilities: Managing Employee Relations, Maintaining relations with the client between the on-going process of the order till the tender delivery, in-house back office operations, managing client data in spreadsheets for smooth servicing.

Achievement: Achieved 100 % business target for the month of January 2014.

Education

20092011

MBA

IBMR IPS ACADEMY (Indore)

Major Subjects studied were : Finance and Economics

20062009

B.Com

Rani Durgavati Vishwa Vidyalaya(Jabalpur)  

Specialisation: Finance, Business Economics

20052006

Senior Secondary

Kendiya Vidyalaya GCF No 1 (Jabalpur)

commerce

Others

  • NASSCOM certified in business accounting and Accounts Receivable and Accounts Payable.
  • Second prize in debate inter school competition.
  • Second prize in 3D collage work in management festival at IIM Indore.
  • Intern-ship with IDBI Bank Ltd. on wealth management and stocks and securities for 6 months.

Skills

Adaptability

Flexible team player who prospers in a fast-paced work environment.

Computer & Software Skills
  • Proficient computer literacy proven through work experience in [HP Services, comfortable working with MS office, MS Excel, presentation etc.]
  • excellent hands on banking software like Finacle.
Customer Servicing and Relationship Building

Customer Servicing and relationship building skills proven through work experience in IGT Handling international customers effectively and in Axis Bank responsible for handling customer service and relationship building, generating sales lead for banking sales, cross sales, team work, etc.

Personal Dossier:

Date of Birth                           : 26/05/1988
Husband's Name                   : Mr. Saurabh Shrivastava
Language Known                   : English, Hindi
Address for communication : Flat no 180; DDA Flats ; Pocket 2 ; Dwarka sector 11, New Delhi 110075