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Summary

Experienced Client Servicing professional who has result driven experience in client servicing and engagement and a passion for helping people. Hold experience in finance and banking operations, managing data, MIS and business development.
Good in Professional writing, communication, analytical, interpersonal and presentation skills.

Core competencies

  • Motivated to succeed
  • Can Work alone or in a team
  • Proficient in client engagement and servicing.
  • Excellent written skills
  • Technical support skills
  • Cross Sales experience

Work experience

Dec 2017Present

Senior Executive- Client Servicing 

Vpay Bits

Responsibilities: handling client's queries over the emails. Providing detailed personalized and polite service to ensure client retention. Manage data of clients retrial with Microsoft based software, like Word & Excel. Can proficiently work in MSOffice as well as Zoho Desk.

 

June 2015Nov 2015

Senior Process Associate

Interglobe Technologies

Responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests for APAC region for Expedia. Trained in GDS, repair trust, locate resources for problem resolution and design best-option solutions. Handing requests over mail. Imparting training to the team with process related knowledge. 

Building Strategies with the management for process improvement.

Sept 2014May 2015

Assistant Manager

Axis Bank ltd

Responsibilities: Managing in-house banking operations, client handling, customer servicing, building corporate relations. Responcilbe for the overall business banking of the the branch.

Achievement: Contributed 28 % of the Branch GL for the FY 2015

Nov 2012Sept 2014

Business Coordinator

HP Services

Responsibilities: Managing Employee Relations, Maintaining relations with the client between the on-going process of the order till the tender delivery, in-house back office operations, managing client data in spreadsheets for smooth servicing.

Achievement: Achieved 100 % business target for the month of January 2014.

Education

20092011

MBA

IBMR IPS (Indore)

Major Subjects studied were : Finance and Economics

20062009

B.Com Hons

Rani Durgavati Vishwa Vidyalaya(Jabalpur)  

Specialisation: Finance, Business Economics

20052006

Senior Secondary

Kendiya Vidyalaya GCF No 1 (Jabalpur)

commerce

Others

  • NASSCOM certified in business accounting and Accounts Receivable and Accounts Payable.
  • NCFM Certified.
  • First prize in debate inter school competition.
  • First prize in 3D collage work in management festival at IIM Indore.
  • Intern-ship with IDBI Bank Ltd. on wealth management and stocks and securities for 6 months.

Skills

Adaptability

Flexible team player who prospers in a fast-paced work environment.

Computer & Software Skills
  • Proficient computer literacy proven through work experience in [HP Services, comfortable working with MS office, MS Excel, presentation etc.]
  • excellent hands on banking software like Finacle.
Customer Servicing and Relationship Building

Customer Servicing and relationship building skills proven through work experience in IGT Handling international customers effectively and in Axis Bank responsible for handling customer service and relationship building, generating sales lead for banking sales, cross sales, team work, etc.

Personal Dossier:

Date of Birth                           : 26/05/1988
Husband's Name                   : Mr. Saurabh Shrivastava
Language Known                   : English, Hindi
Address for communication : Flat no 180; DDA Flats ; Pocket 2 ; Dwarka sector 11, New Delhi 110075