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Summary

I am a talented writer and editor with extensive consumer and B2B experience as a freelancer. Successful experience in developing content for audiences across various digital and print formats. Proficient in Client Servicing and engagement. Worked in finance and banking operations, experience in block chain technology, hands on in managing data, handling MIS, 
Excellent in Professional writing, communication, analytical, interpersonal and presentation skills.

Core competencies

  • Motivated to succeed
  • Can Work alone or in a team
  • Proficient in client engagement and servicing.
  • Excellent writing skills
  • Technical support skills

Work experience

Part time 

Freelancer Content Writer/editor and strategist  

Nykaa.com

Responsibilities: Editing for the online beauty blogs for various beauty influences to be posted on website. 

Happiness Club: http://societyforhappiness.com/

Responsibilities : creating website content , strategy building for various verticals of the website. writing blogs for the Happiness times magazine circulated in Delhi/NCR 

http://societyforhappiness.com/emagzine1/e-magzine-1.html#page/24

Dec 2017May 2018

Senior Executive

Vpay Bits

Responsibilities: To produce quality content with the creative team, based on the predefined parameters of the assigned tasks. Handling client's queries over the emails.

Manage data of clients retrial with Microsoft based software, like Word & Excel. creating e mailers for client servicing, Can proficiently work in MSOffice as well as Zoho Desk.

June 2015Nov 2016

Senior Process Associate

Interglobe Technologies

Responsibilities: Handle customer inquiries, complaints, billing questions and payment extension/service requests for APAC region for Expedia. Trained in GDS, repair trust, locate resources for problem resolution and design best-option solutions. Handing requests over mail. Imparting training to the team with process related knowledge. 

Building Strategies with the management for process improvement.

Sept 2014May 2015

Assistant Manager

Axis Bank ltd

Responsibilities: Managing in-house banking operations, client handling, customer servicing, building corporate relations. Responcilbe for the overall business banking of the the branch.

Achievement: Contributed 28 % of the Branch GL for the FY 2015

Education

20092011

MBA

IBMR IPS (Indore)

Major Subjects studied were : Finance and Economics

20062009

B.Com Hons

Rani Durgavati Vishwa Vidyalaya(Jabalpur)  

Specialisation: Finance, Business Economics

20052006

Senior Secondary

Kendiya Vidyalaya GCF No 1 (Jabalpur)

commerce

Others

  • NASSCOM certified in business accounting and Accounts Receivable and Accounts Payable.
  • NCFM Certified.
  • First prize in debate inter school competition.
  • First prize in 3D collage work in management festival at IIM Indore.
  • Intern-ship with IDBI Bank Ltd. on wealth management and stocks and securities for 6 months.

Skills

Content  Writing and strategy building 
  • Excellent content writing and strategy building skills, proven through my work experience in vpaybits for etherecash project. 
  • Developing copy style guides, Proofreading, Creative conception, Content strategy etc.
  • freelance projects in website content development.

 

Adaptability

Flexible team player who prospers in a fast-paced work environment.

Computer & Software Skills
  • Proficient computer literacy proven through work experience in [HP Services, comfortable working with MS office, MS Excel, presentation etc.]
  • excellent hands on banking software like Finacle.
Customer Servicing and Relationship Building

Customer Servicing and relationship building skills proven through work experience in IGT Handling international customers effectively and in Axis Bank responsible for handling customer service and relationship building, generating sales lead for banking sales, cross sales, team work, etc.

Personal Dossier:

Date of Birth                           : 26/05/1988
Husband's Name                   : Mr. Saurabh Shrivastava
Language Known                   : English, Hindi
Address for communication : Flat no 180; DDA Flats ; Pocket 2 ; Dwarka sector 11, New Delhi 110075