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I have a post graduate diploma in business management from University of Mumbai, India, with over 10 years of experience in administration, customer service, sales support & hospitality domain. I am presently working with Bombardier Business Aircraft, as office manager & a single point of sales support to the Regional Vice President of Sales in Asia-pacific countries and also his team of Sales Directors.   

Previously I worked with 5 star luxury hotels in India, as a front office professional. Hence, I have a unique blend of skills in dealing with customers of varied backgrounds & ethnicity with the ability to perform under pressure.

Employment Recital

Oct 2011Present

Executive Assistant/Sales Coordinator

Bombardier Aerospace India Pvt Ltd

Job description includes working closely with Regional Vice President and Sales Directors in day to day handling of  Sales & Marketing activities, Administrative Management,identify new opportunities, develop sales strategies, strengthen business relationships with key customers, and collaborate with the internal team members in Sales, Marketing, Business Development, Account Management, Sales Management and Sales Engineering.

Key Achievements -

  • Successfully managed and hosted customer visits,events, aircraft demos, airshows with maximum number of customers/prospects participation. 
  • Identified prospect buyers in the Region in collaboration with the regional marketing team.
  • Contributed to improvement of APAC region budget in terms of planning and accuracy of the forecast.
  • Served as a single point of contact between Sales Engineering Team & Customers for technical queries.
  • Reduced the administrative work of the Regional Vice President by 90 percent so that he could focus on core sales functions.
  • Managed Corporate Gifting and souvenir  for all high net-worth customers in APAC region as a part of customer relationship management.
  • Assisted the Regional Vice President with researching, creating and maintaining customer account database through (CRM).

Job Description -

  • Serve as a single point of contact to the Regional Vice President.
  • Perform complex diary management, assessing  priorities and anticipating requirements.
  • Arrange extensive travel schedules and reservations for the RVP. preparing business trips agendas and taking care of all logistic issues within agreed budget and quickly address any last minute changes or cancellations.
  • Provide accurate expenses tracking; while managing credit cards and receipts for on schedule submission.
  • Respond on behalf of the RVP to different stakeholders maintaining high professional standards whilst meeting conflicting needs.
  • Deliver support on a wide variety of administrative activities in a timely manner.
  • Prioritize and manage RVP’s mailbox and provide a seamless support at all times.
  • Administer the flow of internal and external communications - review and respond to emails and phone calls using discretion and judgment in gathering and conveying pertinent information.
May 2011Oct 2011

Head- Concierge Services

The Leela Palace Bangalore

Job description included day to day managing of Concierge and travel desk operations, mentoring the respecting teams and monitoring the departmental revenue and profits.

Key Achievements - 

  • Streamlined billing process and cost control in the concierge services department, leading to reduction in customers complains on billing & guest dissatisfaction scores  by approx. 60 percent.
  • Implemented,reorganized and recreated the hotel's video entertainment system by carefully analyzing the old system and replacing it by new and updated entertainment menu. Customers satisfaction level went up by almost 70 percent.
  • Restructured the uses of the cars in hotel while and was able to cut down the cost by 30 percent.
  • Supervised the team of 20-22 people on a day to day basis.
Apr 2006May 2011

Assistant Manager-Front Office

The Taj Mahal Hotel New Delhi

Job Description included managing day to day activities of all the front office departments, while adhering strictly to the brand standards and standard operating procedures.

Key Achievements -

  • Delegated as a duty manager in Taj Blue Diamond, Pune for six months to fulfill the immediate vacancy and mentor the front desk team. 
  • Responded to over 10 customers calls per hour and solved most of the concerns successfully, at the front office.
  • Served customers in a positive way, received at least 2 written appreciation letters per month from customers.
  • Efficiently managed Business Center operation with increased Return on Investment of more than 50 percent.
  • Scored 100 percent on a critical annual audit for hotels, audited by Richey International.
  • Collaborated and successfully hosted HNWI guests and ambassadors of various countries.
  • Supervised the team of 15-18 people on a day to day basis at the concierge, bell desk & travel desk while maintaining guest satisfaction level as high as 80 percent.
  • Managed and delivered extraordinary requests from customers at the concierge desk.
  • Conceived and  created a chain of  domestic and international vendors for smooth day to day hotel operations.
  • Featured in Sunday edition of The Economic Times 29th May 2011 ''Gen Y Diaries''. 



Post Graduation in Business Management

University of Mumbai

Human Resource Management & Organizational Behavior, Principles of Management, Principles of Marketing, Business Communication, Information Technology, Finance Management, Financial Markets & Institutions, Research Methodology, Business Environment. Specialization.


Bachelors of Science in Mathematics

Eastern Institute for Integrated Learning in Management, India

Algebra & Trigonometry,Calculus & Differential Geometry, Coordinate Geometry,Statics


I hereby declare that all the information furnished above is true to best of my knowledge and belief.

Yours truly,

(Sumit Pandey)