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Summary

I have a post graduate diploma in business management from University of Mumbai with over 10 years of experience in customer service, sales support & hospitality domain. Currently I am working with Bombardier Aerospace as an office manager and a single point of contact to the Regional Vice President, Sales in Asia-Pacific and his team of Sales Directors.

Previously I worked with the 5 star luxury hotels in India, as a front office professional. 

Employment Recital

Oct 2011Present

Executive Assistant/Sales Coordinator

Bombardier Aerospace India Pvt Ltd

Job description includes working closely with Regional Vice President and Sales Directors to carry out day to day sales & marketing functions, identify new opportunities, develop sales strategies, strengthen business relationships with key customers, and collaborate with the internal team members in Sales, Marketing, Business Development, Account Management, Sales Management and Sales Engineering.

Responsibilities Handled -

  • Assist the Regional Vice President with researching, creating and maintaining customer account database through Salesforce.com (CRM).
  • Liaison between Sales Engineering Team & Customers for technical queries.
  • Coordinate with the Sales Account Rep for providing Product information, Proposals & Quotes
  • Handle all product related queries from existing and prospective customers & coordinate with respective support team in order to provide resolution.
  • Successfully managed and hosted customer visits, events, aircraft demos, airshows with a large base of customers/prospects participation, with very little supervision.
  • Supported the regional marketing team in identifying prospect buyers, with market research data.
  • Contributed to the improvement of APAC region budget in terms of planning and accuracy of the forecast.
  • Managed the corporate gifting and souvenir for all high net-worth customers in APAC region independently, as a part of customer relationship management.
  • Manage heavy calendar, assessing  priorities and anticipating requirements.
  • Arrange extensive travel schedules and reservations for the RVP. Preparing business trips agendas and taking care of all logistic issues within agreed budget and quickly address any last minute changes or cancellations.
  • Provide accurate expenses tracking and on time submission of receipts.
  • Respond on behalf of the RVP to multiple stakeholders, while maintaining high professional standards and meeting conflicting needs.
  • Deliver support on a wide variety of administrative activities in a timely manner.
  • Prioritize and manage RVP’s mailbox and provide a seamless support at all times.
  • Administer the flow of internal and external communications - review and respond to emails and phone calls using discretion and judgment in gathering and conveying pertinent information.

May 2011Oct 2011

Head- Concierge Services

The Leela Palace Bangalore

Job description included day to day managing of Concierge and travel desk operations, mentoring the respecting teams and monitoring the departmental revenue and profits.

Key Achievements - 

  • Streamlined billing process and cost control in the concierge services department, leading to reduction in customers complaint & increase in guest satisfaction scores  by approx. 60 percent.
  • Implemented,reorganized and recreated the hotel's video entertainment system by carefully analyzing the old system and replacing it by new and updated entertainment menu. Customers satisfaction level went up by almost 70 percent.
  • Restructured the uses of the transportation in the hotel  and was able to cut down the cost by 30 percent.
Apr 2006May 2011

Assistant Manager-Front Office

The Taj Mahal Hotel New Delhi

Job Description included managing day to day activities of all the front office departments, while adhering strictly to the brand standards and standard operating procedures.

Key Achievements -

  • Delegated as a duty manager in Taj Blue Diamond, Pune for six months to fulfill the immediate vacancy and to mentor the front desk team. 
  • Responded to over 10 customers calls per hour and solved most of the concerns successfully, at the front office.
  • Efficiently managed Business Center operation with increased Return on Investment of more than 50 percent.
  • Scored 100 percent on a critical annual audit for hotels, audited by Richey International.
  • Collaborated and successfully hosted HNWI guests and ambassadors of various countries.
  • Supervised the team of 15-18 people on a day to day basis at the concierge, bell desk & travel desk while maintaining guest satisfaction level as high as 80 percent.
  • Managed and delivered extraordinary requests from customers at the concierge desk.
  • Conceived and  created a chain of  domestic and international vendors for smooth day to day hotel operations.

Education

20132014

Post Graduation in Business Management

University of Mumbai

Human Resource Management & Organizational Behavior, Principles of Management, Principles of Marketing, Business Communication, Information Technology, Finance Management, Financial Markets & Institutions, Research Methodology, Business Environment. Specialization.

20092011

Bachelors of Science 

Eastern Institute for Integrated Learning in Management, India