AGM Quality Assurance - Corporate Quality
Ison bpo India ltd
Leading Quality Assurance Vertical (Inbound & Outbound) for multiple sites.
Driving Process Improvements and Business Excellence Verticals at Corporate Level.
Managing and driving performance of respective Quality Teams of all sites.
Responsible for FCR/ ICF /External Quality Performance for all Center's.
Process Improvements projects for improving KPI's of Center and reduction in CTS.
Identification and elimination of redundancies in SOP's for improving efficacy and performance.
Mentoring Six Sigma Projects across sites
Training and Development of Front Line Managers