Lester Infoservices Pvt. Ltd
- Monitor and evaluate metrics, identifying required actions necessary to achieve service level and quality targets, maximize first time call resolution, and minimize customer complaints, transfers, and escalation..
- Countries served:· United States · United Kingdom · Australia · Ireland
- Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
- Identifying Outliers & Conducting regular one on one session to ensure maximum employee satisfaction & productivity.
- Ensuring team bonding and team interaction as to avoid attrition happening on the grounds of dissatisfaction in the team.
- MIS reporting as well as optimum utilization of resources & system.
- Liasoning between different departments for any issue amongst team members which is an area of concern.
- Working closely with the Manager on a daily basis to ensure a smooth operation within the department.
- Publish important updates as per the new changes in the market.
- Controlling Attrition and Shrinkage.