Sumit Banerjee

Program management for a large Asset Management company in North America

• Managed infrastructure provisioning and support for the green field SAP implementation on SAP 6.0.
• Collaborate with integration partner and provide support to the SAP implementation team and coordinate the Disaster Recovery activities.
• Manage installations of SAP ECC, BI and PI applications and migration of  existing systems from North America to Australia data center Successfully managed SAP Application support outsourcing and transition from implementation partner to support team.
• Successfully managed SAP application support and governance.
• Coordinated and managed transition from existing incident management tool to Remedy.
• Provided single point of contact for client and define process and procedures for governance.

Program management for a large manufacturing company in Mexico.

• Collaborated with the client and delivery teams to manage country rollouts for Colombia and Bolivia and enhancement for Brazil market.
• Coordinate with customer IT team and internal Wipro competencies to provide solutions to various business requirements for enhancements and implementation of SAP HR e-recruitment, SAP performance management, SAP EHS and SAP DMS.
• Stakeholder communication and status reporting.
• Prioritize and expectation management with stakeholders.
• Prepare proposals/ SOWs and planning for account growth opportunities.
• Manage the Business development, resourcing process within Wipro and manage escalations from customer.

Project management for SAP HR Upgrade and Unicode conversion planning for a multinational manufacturing client.

• Carry out due diligence for SAP HR upgrade from 4.7 to ERP 6.0 EnhP4 with Unicode conversion.
• Identify requirements for upgrade and Unicode conversion, fixing impacted objects, carrying out the regression testing and plan the go-live date.
• Manage delivery of sandbox system upgrade as part of phase 1 project and prepare the final plan for the upgrade based on ongoing projects and SharePoint migration activity.
• Identified risks with current LCP upgrade plans and provide mitigation plans accordingly.

Process management for transition and enterprise application support for a large Healthcare company

• Identify, define and align the company processes as per ITIL best practices.
• Coordinate with customer, transition team and the offshore Flex delivery center for defining the execution process.
• Educate the support team on the agreed procedures.
• Provided team leadership, transition management, define escalation process, resource management.

Project management for SAP support and enhancement for a large document management company

• Successfully handled Archiving initiative for Transfer order and Transfer requirement by working closely with the application group.
• Successfully lead the SRM-MDM, SAP SNC and SAP PI implementation activities along with the existing production support.
• Effectively lead the implementation project of enhancement pack 4 on SAP ECC 6.0.
• Handled major releases for multiple projects effectively. Manage regular SAP HR support pack implementation successfully along with Bolton upgrades.
• Initiated and managed Basis globalization process and transition activities.
• Collaborated with the infrastructure group in carrying out virtualization of Bolton applications and SAP Portal server.
• Planned and implemented the system monitoring using CCMS for SAP SNC and SAP PI systems and also setting up special transactional monitoring through Compuware.

Project management for SAP ERP Upgrade project for a large document management company

• Effectively carried out the complete upgrade using the offshore team. Upgrade team consisted of a project manager, 6 functional consultants, 3 developers and 3 basis consultants offshore.
• Planned and executed the “Upgrade Lite assessment” from offshore which provided estimation of the number of impacted objects.
• Effectively used “Upgrade in lab” approach with Wipro competency, which reduced the overall period by 4 weeks.
• Consolidation of test scenarios from various other projects and support pack test cases and prepared the final list of test cases, which were around 700.
• Detailed breakup and tracking of test scenarios based on business functions was carried out by the testing team. Additional tracking for interface testing with other sap systems and third party Bolton systems was carried out because of IDOC structure changes resulting in zero interface errors.
• Upgrade team handled security and authorization fixes. Also some of custom programs had to be rewritten by the developers due to additional restrictions on authorization objects (e.g. SE16 transaction).
• As part of the gap analysis, process changes with the new version were identified using Wipro EASUp tool and explained to the business users.
• Successfully reduced the long cutover time by archiving some of the quick win tables. Testing the cutover time by increasing the CPU and memory during the mock upgrade.
• Managed a critical issue with the Credit card encryption effectively with SAP support along and collaborated with all stakeholders to minimize the business impact.
• Enhancement pack 2 was installed as requested by business for additional features to be used for future requirement.
• Effectively managed the complexity of parallel BI upgrade along with the ECC Upgrade.
• Extensive Coordination and communication was carried out to sync up the new objects and ensure there was no impact on upgrade due to the parallel ongoing projects. 

Project lead for SAP Support and enhancement for a large document management company

• Led the SAP Basis team for SRM implementation and post go-live application support.
• Managed the SAP Basis activities for Unix migration of BI system from HP to AIX. Also successfully carried out the Unix migration for all SAP servers as part of server consolidation process.
• Responsible for managing the archiving process by coordinating with offshore Basis and application teams.
• Managed the SAP ITS upgrade project for EBP environment.
• System Administration and support of all the SAP systems (ERP, CRM, BI, SRM, MDM, PI, SNC and enterprise portal) and Bolton systems like BSI Tax Factory, Taxware, Paymetric for Pitney Bowes.
• Responsible for handling user issues, escalations, meeting SLA norms, system monitoring, transport management, performance tuning, installation and upgrade of sap systems and Bolton systems. Manage kernel upgrades and support packs implementation.
• Developed RCA process for dump analysis and building up the SAP Basis knowledge database with known errors for effective resolution.
• Responsible for regular Customer satisfaction survey and meeting the defined norms.
• Responsible for tracking and meeting the defined SLA norms.