About Me

A zealous professional with over 11 years of experience in the industry, as a Project Manager and Technical Manager. Experience in project management, change management, process design and development with excellent record of accomplishment of managing complex functional projects in various environments.

Work Experience

Work History
Mar 2011 - Present

Vice President

Goldman Sachs
  • Selected to spearhead cross-functional, multi-level team focused on improving server build process across global data centers, resulting in efficiency gains via achieving increased percentage straight through builds across various OS platforms.
  • Directed all phases of Technology Infrastructure projects, from Requirements to Closure.
  • Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction.
  • Deploy project-management skills to bring projects in under budget, on time, and with superior quality.
  • Collaborated with the Strats business department to achieve a training program around change management process followed in technology. 
  • Recommended process and systems improvements for to train new hires and manage team members.

Apr 2007 - Feb 2011

Technology Lead

Infosys Technologies Ltd.
  • Supervised the work of 30-60 team members, offering constructive feedback on their work performance.
  • Defined clear targets and objectives and communicated them to other team members.
  • Monitored timelines and flagged potential issues to be addressed.
  • Followed internal procedures for change management, incident management and escalation.
  • Implemented project-management methodologies to manage projects through to completion to achieve security infrastructure set-up for (firewalls & Websense) for Viterra.
  • Managed call flow and responded to technical support needs of customers.
  • Create flowcharts, network topologies and other documentation.
Apr 2005 - Apr 2007

Service Desk Engineer

Cable & Wireless Ltd.
  • Managed and monitored all installed networking devices to ensure the highest level of infrastructure availability.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Create flowcharts, network diagrams and other service delivery reports and documentation.
Feb 2004 - Apr 2005

Convergys

Convergys
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Identified individual development needs with appropriate training.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Education

Education
Jun 1999 - May 2003

Bachelor of Engineering

Bapurao Deshmukh College of Engineering

Awards and Meritorious Performance

  • Awarded Goldman Sachs’ prestigious “Asia – Federation recognition Award” award for my valuable contribution in projects.
  • Represented GS and participated in external events like Grace Hopper Conference India (GHCI) for women in technology.
  • Part of the organizing committee for Brokering change event hosted by Goldman Sachs.
  • Appreciation and recognition received from Business units for achieving timely deliverable and helping the firm curb any reputational risk.
  • In-house tool and product trainings rendered to various business units and new hire on-boarding programs.
  • On the core organizing committee of an in-house affinity forum that caters to sensitizing the employees about religion and culture. 
  • Recognized and awarded at Infosys the “Best Team/Shift Lead” for effective team management and escalation handling for Juniper.
  • Client Awarded “One Mile More” at Convergys for going an extra mile to resolve issue for the client.