Lean E2E Improvement Consultant
- Kolkata, India
- +91 9830011492
Highly skilled and accomplished IT & Management professional specializing in business analysis, technical authoring, service delivery, training & development, excellent business communication skills, and project management skills with an adaptable, determined and proactive approach to all undertakings.
Currently working as a Lean Navigator implementing process improvements at Atos worldwide locations using Lean concepts & methodology.
Lean Waves, Location:
Previously worked as a Project management role handling offshore operations and service delivery for multiple customers in North America and the primary contact for all voice transition projects for Voice/telecom technologies supported by Atos.
Successfully led transition services for Voice Technology support for the customers - Siemens GAIN NAM (CMO & FMO), Forest Labs, Towers Watson (NAM, APAC, LATAM), Talecris & McGraw-Hill (NAM, APAC, EMEA).
Worked on multiple projects in Wipro Technologies handling transition/support functions for different Towers.
Client, Location: Washington Mutual (WaMu), Los Angeles
Job Title : Transition Coordinator
Job Description : Worked as a part of the transition process of the Application and Software Packaging process handling the following key responsibilities at customer site:
Client, Location: Petrofac UK, Mumbai
Job Title : AD & Exchange Migration Specialist
Job Description : Worked as a part of the migration process of the migrating 7 AD domains and 7 Exchange servers into 1 forest & single domain, handling the following key responsibilities at customer site:
Client, Location: Hewlett Packard NAM, Kolkata
Job Title : Advanced Support Group (ASG)
Job Description : Worked as a part of the technical backbone team for the HP NAM consumer product support offshore team handling the following key responsibilities at customer site:
Worked as a Tech Lead in Hewlett Packard supporting Level 1, 2 & 3 Support to Microsoft GTSC end users across the Globe. Started as a Subject Matter Expert and was promoted to Tech Lead handling a team of ~18+ MS Engineers. Actively involved for the transition project of GTSC Voice and Email Support.
Awarded for Performance in context to Resolution Effectiveness and highest CSAT surveys earned by the team handled.
Awarded the Superstar Caller Award for Ranking No. 1 for an entire Quarter in terms of Resolution Rate, FTR and Dispatch %.