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Portfolio

A hands on and committed Quality Assurance manager who is able to drive and achieve the highest production standards through effective line management. Karen has experience of the day to day management of a QA team to support production in the factory and compliance of all quality policies. She has excellent attention to detail, can be diplomatic and supportive to team members and possesses superb communication skills. As a sociable person she is someone who can work well within a team but is also able to delegate firmly and copes well under pressure. She is on a mission to maintain high standards of excellence, and will always ensure that the expectations of customers and suppliers are met. Right now she is looking for an opportunity to join a growing and dynamic business that wants to recruit talented managers.

Work experience

20092012

Customer Service Representative

Saudi Cargo

Shipping and handling shipments.

Developing and driving continuous improvement initiatives.

Overseeing and coordinating the investigation of Customer Complaints and Non-conformities.

Investigating incidences of staff non-compliance of procedures.

Dealing with technical issues as they arise.Improving relationships with contractors and suppliers.

Improving relationships with shipping companies.

20072009

Salesman

Industrial Gases & Equipment Company Abdullah Hashim

Selling equipment, welding machine and gases.

Overseeing and coordinating the investigation of Customer Complaints and Non-conformities.

Assisting with the training and development of staff.

Improving relationships with contractors and suppliers.

Education

2012

Bachelor of Quality Management and Operation System, Spring 2012

King Abdul-Aziz University, Business Administration , Saudi Arabia

Quality management, sometimes referred to as quality control or quality assurance, is a management style designed to assure quality in all organizational processes. Quality management programs teach students the basics of the field and can prepare them for positions where they will improve the quality of products or services through modifications in response to customer feedback.

2008

Diploma in Electronics industry and operation, Spring 2008

College of Telecomm and Electronics, Electronics, Saudi Arabia

Electronics industry and operation field that implements and applies the principles of electrical engineering. Like electrical engineering, design, application, installation, manufacturing, operation and/or maintenance of electrical/electronic systems

Skills

Arabic 
English

5.5 in ILETS

Extensive knowledge of Microsoft Office & Microsoft Project
Internet using Internet browsers
Extensive knowledge of research methods

Certifications

Dec 2014

Black belt six segma

ASQ
2012

Cargo wise

Saudi Cargo
2012

Dangerous goods handling and shipping

Saudi Cargo
2012

IATA Live Animals Regulations 

Saudi Cargo
2011

IATA rate price system 

Saudi Cargo
2010

IATA International Air Cargo Law

Saudi Cargo
2009

IATA code 

Saudi Cargo
2006

Teamwork course