• Jeddah

Sultan Kaka

Portfolio

Work History

Work History

Customer Service Representative

2009 - 2012
Saudi Cargo

Shipping and handling shipments.

Developing and driving continuous improvement initiatives.

Overseeing and coordinating the investigation of Customer Complaints and Non-conformities.

Investigating incidences of staff non-compliance of procedures.

Dealing with technical issues as they arise.Improving relationships with contractors and suppliers.

Improving relationships with shipping companies.

Salesman

2007 - 2009
Industrial Gases & Equipment Company Abdullah Hashim

Selling equipment, welding machine and gases.

Overseeing and coordinating the investigation of Customer Complaints and Non-conformities.

Assisting with the training and development of staff.

Improving relationships with contractors and suppliers.

Education

Education

Bachelor of Quality Management and Operation System, Spring 2012

2012
King Abdul-Aziz University, Business Administration , Saudi Arabia

Quality management, sometimes referred to as quality control or quality assurance, is a management style designed to assure quality in all organizational processes. Quality management programs teach students the basics of the field and can prepare them for positions where they will improve the quality of products or services through modifications in response to customer feedback.

Diploma in Electronics industry and operation, Spring 2008

2008
College of Telecomm and Electronics, Electronics, Saudi Arabia

Electronics industry and operation field that implements and applies the principles of electrical engineering. Like electrical engineering, design, application, installation, manufacturing, operation and/or maintenance of electrical/electronic systems

Skills

Skills

Arabic 

English

5.5 in ILETS

Extensive knowledge of Microsoft Office & Microsoft Project

Internet using Internet browsers

Extensive knowledge of research methods

Certifications

Certifications

Black belt six segma

Dec 2014
ASQ

Cargo wise

2012
Saudi Cargo

Dangerous goods handling and shipping

2012
Saudi Cargo

IATA Live Animals Regulations 

2012
Saudi Cargo

IATA rate price system 

2011
Saudi Cargo

IATA International Air Cargo Law

2010
Saudi Cargo

IATA code 

2009
Saudi Cargo

Teamwork course

2006