Support the IT Service Management Improvement and Consolidation Strategy by participating in the TML CIO's initiative to recast the CIO organisation Structure to establish an effective Internal IT Service Management System.
Build on the foundations laid and improvements made since 2008 and build competencies in the CIO Organisation Executive and operational management to take up Service Management Roles and relationship management with the Business and Service Providing Community.
Increase awareness levels on using Enterprise Architecture Techniques to create a Service Oriented Architecture which uses common sense to create an TML specific Service Management System based on the FlexMode SOA Transformation Framework
To create awareness of the knowledge available in repositories such as ITIL and CObit and understand the Intent of the requirements of International Standards such as ISO 9000, ISO 20000, ISO 27000, ISO 38500 and other applicable Technical Reports released by the ISO.
To create the framework for defining the Remedy Foundation Data by applying lessons learnt over the last three years.
Build Competencies required to Design and implement Systems for adoption across all service providers working through state of the art Contact Centers for supporting customers.
To create capabilities to visualise, design and implement End to End monitoring and tracking of all Service Component assets including infrastructure, software and Support costs.