Senior Manager - Loan Operations
State Street Corporate Services Mumbai Pvt. Ltd.
- Responsible to setting up and leading the Mumbai site with the team of 30 associates engaged in Loan Servicing in a high volume, deadline, and production driven environment, all while maintaining 100% accuracy and timeliness.
- Engaged in Hiring, redesigning the training material and delivery, documentation of procedures
- Trade booking, Settlement, Loan Contract processing, Cash Matching, Outgoing Payments, Inter DDA transfers, Cash and Position Reconciliation, FTTOP, Call backs are some of the core activities managed
- Created a structure of Internal governance on deliverables of tasks to ensure Audit readiness
- Multiple improvement projects implemented towards monitoring deliverable, Quality and MIS, resulting into strong quality controls and efficiency gains
- Formalized the Business continuity plan for Loans across locations in India as the Business Continuity Team Leader of the function
- Monthly check-ins conducted for Performance Management via Balanced score card
- Active member of JV Governance (State Street Atos) overlooking the service delivery standards