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Financial services professional, having over 14 years of experience in Syndicated Loan Servicing (Accounting & Custody), Agency Functions, Trade support, Cash & Position Reconciliations, Transfer agency and DCS (defined contribution services) - US payroll

Known for his commitment to achieving excellent service delivery to the clients using ethical work standards, strong organizational, analytical and interpersonal skills.

Work experience

July 2016Present

Senior Manager - Loan Operations

State Street Corporate Services Mumbai Pvt. Ltd.
  • Responsible to setting up and leading the Mumbai site with the team of 30 associates engaged in Loan Servicing in a high volume, deadline, and production driven environment, all while maintaining 100% accuracy and timeliness.
  • Engaged in Hiring, redesigning the training material and delivery, documentation of procedures
  • Trade booking, Settlement, Loan Contract processing, Cash Matching, Outgoing Payments, Inter DDA transfers, Cash and Position Reconciliation, FTTOP, Call backs are some of the core activities managed
  • Created a structure of Internal governance on deliverables of tasks to ensure Audit readiness
  •  Multiple improvement projects implemented towards monitoring deliverable, Quality and MIS, resulting into strong quality controls and efficiency gains
  •  Formalized the Business continuity plan for Loans across locations in India as the Business Continuity Team Leader of the function
  • Monthly check-ins conducted for Performance Management via Balanced score card
  • Active member of JV Governance (State Street Atos) overlooking the service delivery standards
Jan 2016June 2016


J. P. Morgan Chase & co.
  • Managing registry function of Transfer Agency
  • Reconciling the bank statements with the transaction summary report to ensure all the proceeds were sent on time
  • Sending accurate fund advises to Fund managers of each fund
  • Ensuring all instructions received are processed on effective date for Application, Redemption and Fees
  • Ensuring the proceeds are accurately sent to treasury account and all payment lines are setup correctly.
  • Coordinating with various departments for seamless process flow
  • Handling queries regarding investments from clients
  • Maintaining 100% accuracy under strict deadline

Nov 2014Dec 2015

Process Manager - Operations

eClerx Services Ltd

Loan Operations

  • Managing total staff of 34 members within 8 sub functions including 3 Associate Process Managers.
  • Trade review and settlement support to end client
  • Working closely with clients in resolving the queries regarding the trades, their booking and settlement.
  • Managing all the servicing activities including but not restricted to sending Intent, rate set, pay down, rollover and effective date notices
  • Providing access to new loan participants to access loan documents and financials of the deal
  • Coordinating with different teams to ensure the smooth work flow and timely executing of the deliverable
  • Presenting the weekly & monthly performance to senior management
  • Conducting the weekly performance calls with the owners of different sub functions
  • Taking weekly team meetings to discuss the trend in volume and planning accordingly for the special events (like Q-end) or to discuss any internal issues
  • Cross training the team members to ensure the flexibility within the sub functions in case of volume fluctuations.

Feb 2012Oct 2014

Deputy Manager - Operations

State Street Syntel Services Pvt. Ltd

Loan Operations

  • Managing total staff of 35 members including 4 team leaders
  • Played a pivotal role during on boarding new business by understanding the process, designing the training plan, preparing the operating procedures, risk documents, time and motion study, reporting metrics
  • Contributed in Design & testing of new application used for notice labeling suggesting various modification in functionalities which increased efficiency and reduced risk
  • Garnering new business by identifying and adding new activities resulting into FTE growth from 10 to 35 in 3 years
  • Remotely on boarding of five new activities Contract with Differences (CWD), Alternative Investment Fund Managers Directive (AIFMD), Depository Trust and Clearing Corporation (DTCC), Pending Restructure and Referential data points Audit successfully.

Other contributions:

  • Given presentations on Syndicated loan services business presentations to Senior management of Neuberger Berman (NBB) and received appreciation from them
  • Lead the internal audit team which had conducted audits in Transaction Processing & Income vertical in preparation of the corporate audit
Feb 2011Feb 2012

Team Leader - Operations

State Street Syntel Services Pvt. Ltd

Reconciliation Process

  • Managing team of 15-20 members
  • Ensuring the coding of the day 1 exceptions in timely manner
  • Reconciling Accounting & Custody books of account
  • Providing Cash Availability to IMs after reconciliation, to facilitate them to make investment decisions
  • Preparing and presenting Daily/Weekly/Monthly MIS to all the stake holders
  • Conducting training of new team members
Mar 2008Dec 2010

Senior Associate

State Street Syntel Services Pvt. Ltd

Defined Contribution Services - US Payroll (Transfer Agency)

  • Leading the Team which was responsible for on boarding of Payroll process from Boston Financial Data Services (BFDS) for two major clients
  • Activities included, Employee enrollment into new Account Setup with the Retirement services companies Maintenance of their accounts
  • Collection of bulk check from the employer along with break up of the list of members, allocation of funds into individual accounts and purchasing as per the percentage contributions defined
  • Working for Retirement savings account in accordance of ERISA act of 1974
  • Ensuring the compliance of activities according Performance and compliance standards of BFDS
  • Conducting training of new members
  • Preparing and presenting MIS to senior management
  • Lead the corporate audit of the process
Aug 2006Feb 2008

Trainee - Associate

State Street Syntel Services Pvt. Ltd

Client Finance - Cash Management (Transfer Agency)

  • Working on corporate action of funds with regards to funds pay-in and pay-out every day
  • Issuing international payments on application like HVP, HBOS and HSBC
  • Preparing treasury sheet and intimating the management company trustee about the liquidity in accounts
  • Reconciliation of Funds and general ledgers and Client Money Accounts
  • Sending monthly reconciliation report pack to Management Company and Liaising with Management Companies and clients for resolutions
  • Communication with different department via E-mail for quick resolution of the query
  • Identifying discrepancies across different account and resolving outstanding items
  • Also did offsite migration of One of the Mutual Fund Management Company
  • Reporting incidents of Financial Crime and maintaining controls within the process as required by UK authority(FSA)

Education Qualification

Jun 2006

Bachelor of Commerce

Mumbai University

S.K. Somaiya college of commerce


  • Lead the Way - State Street Core Values Program - 2018
  • Team of the Quarter - Q1 & Q2 2018
  • Team of the Quarter - Q1 & Q3 2017
  • Q1 & Q2 2014 Syntel value award ‘Synergy’
  • Q3 2013 ‘Extra Miler Award’
  • Q3 2013‘Performance Converge Award’
  • 2013 ‘Make a Difference – Certificate of Appreciation’ from the Board of Directors of State Street Trust Bank for outstanding performance and contribution to the business
  • Transfer Agency (TA) Best Performer Award 2007 awarded by Managing Director of International Financial Data Services (IFDS)


  • Wall Street Office (WSO)
  • LoanIQ
  • DTCC
  • AWD (Automated Work Distributor)
  • Clear Par

Other Information

Traveled to Boston, MA (USA) to BFDS and State Street offices

Languages Known : English, Hindi, Marathi, Gujarati, and Kutchi