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Work experience

Oct 2014Oct 2015

Receptionist

options By Sanjeev Kapoor
  • Deliver excellent customer service, at all times.
  • Assist in keeping the hotel reception area clean and tidy, at all times.
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail. Administer all reservations, cancellations with company policy
  • Keep up to date with current promotions and hotel pricing to provide information to guests.
  • Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety.
  • Be involved and contribute at team meetings
Sep 2013Jul 2014

Sales Executive

Max Landmark Group
  • listening to customer requirements and presenting appropriately to make a sale;
  • maintaining and developing relationships with existing customers in person and via telephone calls and emails;
  • cold calling to arrange meetings with potential customers to prospect for new business;
  • responding to incoming email and phone inquiries;
  • negotiating the terms of an agreement and closing sales;
  • gathering market and customer information;
  • representing their company at trade exhibitions, events and demonstrations;
  • negotiating on price, costs, delivery and specifications with buyers and managers;
  • challenging any objections with a view to getting the customer to buy;
  • advising on forthcoming product developments and discussing special promotions;
  • creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer;
  • liaising with suppliers to check the progress of existing orders;
  • checking the quantities of goods on display and in stock;
  • recording sales and order information and sending copies to the sales office, or entering figures into a computer system;
  • reviewing your own sales performance, aiming to meet or exceed targets;
  • gaining a clear understanding of customers' businesses and requirements;
  • making accurate, rapid cost calculations and providing customers with quotations;
  • feeding future buying trends back to employers;
  • attending team meeting and sharing best practice with colleagues.

Education

Jun 2010May 2013

Graduation

English Hons