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Summary

A highly experienced and professional manager accomplished in Operations, Relationship management and Business development with one of the top 5 Fund Administration companies in the world. Qualified to Degree level and with an MBA, strong analytical, financial and team management skills has seen him competently manage major change, dealing with industry fluctuations and developing new ways to maintain competitor advantage within the Fund administration space.

As a problem solver, with well proven abilities in generating and developing new business while being competent at both strategic and operational levels, Suhas's experience to date would ensure significant value to any company requiring a senior professional in the Financial Services domain.

Work History

Sep 2006Apr 2015

Manager-Operations

GlobeOp Financial Technologies Services I Pvt Ltd.,       

GlobeOp is one the leading administrator in the financial services industry. We provide Front, Middle and Back office and Fund Administration services to hedge funds, mutual funds and institutional investors. I joined GlobeOp as an Associate, was promoted to Associate Manager in 2009, was promoted to Manager in 2011.

To deliver the weekly/monthly NAVs for the French Managed Account Platform that has 23 funds and an AUM of USD 2 billion
To manage the KPIs of the client and ensure that all external dependencies are highlighted
To ensure that queries from clients, TA's, Trustees, auditors are replied in a timely fashion
To automate the reconciliations for all the funds; Document the exceptions if any
To participate in the automation projects of the in house systems at the company level
To conduct training for the staff on new developments and refresher courses on systems
To hire the staff across all levels from Associate to Associate Manager
To provide the feedback to the staff on their performance during the mid-year and annual appraisals
To train the staff on system updates and new developments

Jan 2004Sep 2006

Assistant Manager

Exl Service.com (I) Pvt Ltd.,

Exl is one of the leading BPOs in India with clients from Insurance, Mortgage, Banking and Finance sectors. Exl had a tie up with Bank of America to manage the Small Business Online Banking, Transaction Monitoring to resolve the disputes of debit cards and other paid premium services. I joined Exl as an Associate and was promoted to a Trainer in 2005, Senior Process Trainer in 2006 and Assistant Manager in 2006.

To manage the Disputes Resolution process and provide cash waivers to customers
To debit the customer's account for ordering a copy of check and statements
To manage the KPIs to ensure a quick turn-around to the customer
To train the staff to enhance the response time and improve quality of the process
Lead the project to spread awareness about the information security policy of the bank

Jan 2003Apr 2003

Customer Service Advisor

Hutchison Tele-Services (I) Pvt. Ltd.,

I) Pvt. Ltd., Customer Service Advisor Hutchison Tele-services is a sister concern of the Hutchison Wampoa based in Singapore. They provide voice based support for the 3G mobile phones for customers in UK and Australia. 3G phones support Video calling and messaging along with other 2G functions.

To make outbound calls to vendors and merchants in the UK for sale of the 3G phones
To handle inbound queries related to the 3G handset, Billing, Merchant Disputes and features provided by Hutch
The systems handled were Kana and ACD

Jan 2001Oct 2002

Support Services Representative

Stream Tracmail(I) Pvt. Ltd.,

Steam (US) tied with Tracmail (I) Pvt. Ltd., to start their operations in India in 2001. They provided email and voice based technical support to HP, MSN, Gateway, Cendant, Web TV and other clients in the US

To make outbound calls to vendors and merchants in the UK for sale of the 3G phones
To handle inbound queries related to the 3G handset, Billing, Merchant Disputes and features provided by Hutch
The systems handled were Kana and ACD


Education

2010

M.B.A

2005

Train the Trainer Level 1

NIS Sparta, Mumbai
1999

B.Com

Modern College

Skills

Experience of complex hedge funds and managed accounts platforms, Team Management, New business or change management, Client Reporting