Sugumar Samy


Work History

Work History
Feb 2015 - May 2015

Sr Executive

India Property Online Pvt. Ltd.


Handling and taking ownership of Photography team, Content building team and Content writing team.




Working and co ordination with various sales and service team to get the photo appointment for pan india photography team,

coordinating with the sales and service team to prioritize the paid and free appointments (Listings)

Tracking the appointment of each location to make sure the same has been completed on time with out any delay.

Coordinating with other center team leader on the canceled and reschedule appointment.

Working with the image analysis team on image editing process before it gets uploaded to site.

Handling separate team for the builder part on the getting appointment for the same.

Scheduling panoramic shoot for builders to increase the attraction on the property.

Regular follow up with the customer on under construction property to have the updated pictures on site.

Working with the image stitching team on Panoramic photo editing and upload.

Preparing productivity report and measure the utilization of the resource



Content Building:


Handling separate team for content building part.

Working with the database team to get dump of property details collected from field executive through out center.

Allocating the resource for editing based on the workload.

Working on the dump to identify the unique entry of properties to convert them as IP entry.

Collecting Price details of the property to update in website for customer reference.

Working with the field executives and Builders on the legal documents to categorize the verified properties.

Preparing productivity report and measure the utilization of the resource.

Jan 2014 - Apr 2014

Assistant Manager-Logistics

Mahisam SDN. BHD

Responsible for overseeing the inventory management process, defining departmental strategies for appropriate inventory levels, eliminating obsolete and off-spec material, and reduce aging material

Develop methods and procedures for scheduling of raw materials from suppliers to support manufacturing in achieving customer demand and minimizing cost impacts

Develop and maintain transportation system on domestic and international freight that ensures business needs are met

Manage customer service activities including order entry, customer satisfaction, interface with sales, production, labs, regulatory and quality ensuring customer service creates competitive advantage in marketplace including resolving critical customer complaints

Create, manage and achieve the overall logistics and customer service department budgets

Develop and lead Sales and Operations Planning (S&OP) process

Ensure Company is in compliance with laws and regulations regarding transportation, including hazardous materials. Resolve any legal issues pertaining to transportation/distribution

Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.

Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

Ensures availability of merchandise and services by approving contracts; maintaining inventories.

Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

Secures merchandise by implementing security systems and measures.

Protects employees and customers by providing a safe and clean store environment.

Maintains the stability and reputation of the store by complying with legal requirements.

Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Aug 2011 - Jan 2014

Process Leader

First Source Ltd

Accountability and responsibility to manage the Operations team to meet and exceed production targets and "Customers'" satisfaction in line with Tenets of Operation to reflect in Key Performance Indicators

Tracking the client disaster day by day and to discuss with the technology team for permanent fix on the issue.

Preparing bi monthly shipment reconciliation to get this sign off form the client to raise Invoice.

Incoming reconciliation between ROM and DE to make sure all the FLN’S received as per the receipt date.

Invoice preparation.

Preparing Payroll details for the team.

Preparation of account review, QRM presentation.

Maintaining the Metrics on monthly basis such as TABLE F and presenting the same in quarterly internal audit review.

Score card preparation for team member and working with the manager to fit them in bell curve.

Involve in the Root Cause analysis of errors on Customer Audit. Generate a suggestion for Corrective & Preventive Action.

Working with the WFM team to derive the weekly capacity for Onshore and Offshore team.

Working with the WFM team on KA cost to derive the monthly CTR projection.

Creating and tracking the issue log escalated by client in order to have them the status on time on escalation.

Tracking and coordinating with technology team and transition team on for any change request from client.

Working with SME on P&P preparation for new Project also for the existing project in case of any deviation in quality w.r.t instruction

Preparing and planning Capacity for vendor based on incoming trend.

Analyzing the internal error with service excellence team and taking necessary action on the error.

Coordinating with Vendor proprietor on deliverables, TAT, Quality and invoice.

Involving in customer call to understand the requirement

Aug 2011

Apr 2008 - Aug 2011

Operational Engineer

HOV Services

Evaluation and implementation of initiatives for the improved safety and performance of equipments and processes

Resolved challenging issues with customer service, loss situations, on-time shipment and other key areas of performance. And attended meetings with current suppliers.

Managing a team of 13 people and four productions site (Xian, Nan chang, Mexico and India) taking care of ten projects in Florida cell.

Primary contact for escalations in process related issues.

Maintaining the Metrics on monthly basis and presenting the same to management.

Part of BCP Team in the Business continuity process.

Production support and troubleshooting.

To co ordinate with system engineering and support functions w.r.t software tools and deployment and enhancement.

To analyze the errors reported by the customer and providing appropriate feedback.

ISO Documentation preparation.

Involving in customer Calls.

Co ordinate with the software, testing team to derive the time line for the change requested by the customer.

Scheduling weekly call to production site (Mexico, Xion, Nan chang) to discuss project deliverables production planning.

Preparation of account review, PRM and CRM presentation.

Planning the production control for the projects allocated with respect to BA and manpower Planning and allocating the batches to the BA with respect to their capacity on a day-to-day basis.

Monitor and ensuring that customer requirements such as quality and timeliness are met.

Escalate the deviations if any to the project members or production site accordingly.

Tracking unusual occurrences, and updating the Album.

Making sure the process & product have been evolved based on the said procedure.

Involve in the Root Cause analysis of Customer / CAL Audit / External Audit. Generate a suggestion for Corrective & Preventive Action.

Preparing IRP, if any deviation in customer deliverables.

Quality Assuring, Editing and Transmitting of files

Verbalize with US team and client for the clear understanding and advancement of the tasks.

Mar 2007 - Apr 2008

Payer Relationship Executive

e4e Nittany Outsourcing Services

Clear Investigation of claim

Applying the validation rules manually such as member eligibility criteria claims duplicate in order to adjudicate a claim

Have knowledge in the working with the Facility claim such as

Inpatient Claims.

Outpatient Claims.

Ambulatory surgical claims.

Home Health Claims.

Dialysis Claim.

To review the current CMS rate sheet before making a payment to the claim as per the carrier and locality for outpatient and ambulatory surgical claim.

Browse and validate the Prospective Payment System code before making payment to Inpatient Claims.

Researching and reviewing each claim and decide whether the claim should be paid or denied for services provided.

Validating the member database before considering the benefit of the subscriber.

Weekly the concern follows the “QRM “(Quality Review Management) and our Project quality is reviewed by higher officials of the Concern and “Project Auditors” plays a main role in Presenting the QRM


Apr 2000 - Apr 2004


S.A College Bharathidasan University