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Summary

Over 7 years' experience in operations, product design, and sales with a rapidly growing design and manufacturing business.

Customer liaison throughout sales and production cycle, including:

  • customized product development, pricing, production sourcing, and coordinating manufacturing and delivery
  • frequent on-site interface with international manufacturers to clarify customer needs and ensure quality production

Proven ability to:

  • anticipate needs and troubleshoot complicated problems
  • enhance sales growth through long-term customer service, rapport, and trust building
  • leverage market knowledge to secure profitable business opportunities

Areas of Expertise:

  • General Operations Management
  • Component Pricing Negotiation
  • Product Design and Development
  • Staff  Selection and Supervision
  • Reverse Online Auctions
  • Customer Service
  • Outsourcing to Asia
  • Account Sales and Sales Support
  • Program Management
  • Product Sourcing
  • Vendor Selection and Management
  • Printing Projects

Work experience

20012008

General Operations Manager

Van Stry Design

Responsible for day-to-day operations and principal sales contact for this successful family-owned manufacturing business specializing in design and manufacture of custom display products for retail businesses.

Selected Accomplishments

  • Key player in increasing overall sales 350% from 2002 to 2007 through customized development of retail displays, high quality service, and improved efficiencies in sourcing
  • Personally closed over $9 million in sales in 2008
  • Relocated production of new and repeat items to Southeast Asian manufacturers, reducing overhead, improving gross margins, and growing sales volume through competitive pricing
  • Reduced delivery time and handling costs for frequently ordered products by implementing a west coast import, warehousing, and shipping operation
  • Improved operations and tracking through purchase of an ERP system to replace outdated accounting system

Selected Fixturing Projects

Education

19962000

BA

Academic interests in Game Theory, Mechanical Engineering, Computer Science, Applied Statistics, and Mathematics

Production Officer, Yale University Dramatic Association 1999 – 2000

Associate Editor, Rumpus, Yale College Tabloid 1996 – 1998