Suf Hayes


Over 7 years' experience in operations, product design, and sales with a rapidly growing design and manufacturing business.

Customer liaison throughout sales and production cycle, including:

  • customized product development, pricing, production sourcing, and coordinating manufacturing and delivery
  • frequent on-site interface with international manufacturers to clarify customer needs and ensure quality production

Proven ability to:

  • anticipate needs and troubleshoot complicated problems
  • enhance sales growth through long-term customer service, rapport, and trust building
  • leverage market knowledge to secure profitable business opportunities

Areas of Expertise:

  • General Operations Management
  • Component Pricing Negotiation
  • Product Design and Development
  • Staff  Selection and Supervision
  • Reverse Online Auctions
  • Customer Service
  • Outsourcing to Asia
  • Account Sales and Sales Support
  • Program Management
  • Product Sourcing
  • Vendor Selection and Management
  • Printing Projects

Work experience

Work experience
2001 - 2008

General Operations Manager

Van Stry Design

Responsible for day-to-day operations and principal sales contact for this successful family-owned manufacturing business specializing in design and manufacture of custom display products for retail businesses.

Selected Accomplishments

  • Key player in increasing overall sales 350% from 2002 to 2007 through customized development of retail displays, high quality service, and improved efficiencies in sourcing
  • Personally closed over $9 million in sales in 2008
  • Relocated production of new and repeat items to Southeast Asian manufacturers, reducing overhead, improving gross margins, and growing sales volume through competitive pricing
  • Reduced delivery time and handling costs for frequently ordered products by implementing a west coast import, warehousing, and shipping operation
  • Improved operations and tracking through purchase of an ERP system to replace outdated accounting system


1996 - 2000


Academic interests in Game Theory, Mechanical Engineering, Computer Science, Applied Statistics, and Mathematics

Production Officer, Yale University Dramatic Association 1999 – 2000

Associate Editor, Rumpus, Yale College Tabloid 1996 – 1998