Sue Bergamo


Executive level IT Manager with a broad background in applications development, operations and business development -Systems integration, web development and business process, data management -Transformation and organizational change -Infrastructure operations -Mergers & acquisitions Business Development -Enterprise applications development -Department Head -Web, Legacy, Mid-tier development -Domestic and International experience Proven Program Manager -Results driven -Small to large program management -Enterprise wide implementation (32,000) Strategic Planning -Strategic and tactical analysis and implementation of solutions -Change advocate -Business results driven Process & Methodology -PMO creation -Business workflow analysis and recommendation -Quality and testing analysis -SDLC training and development

Work History

Work History
Oct 2008 - Present


Aramark Galls & Wearguard
Chief Information Officer for two Aramark Companies - Galls & Wearguard, providing technology solutions to help both businesses sustain and grow sales in the uniform industry. Responsibilities include working through a transformation effort at WearGuard and the delivery of all technology-including ERP, inventory and order management systems, campaign and promotional systems, data warehousing, and web technologies. Utilizing Oracle based products and other industry tools to architect and migrate legacy applications to the future technology roadmap. Work closely with business areas to redefine processes to reduce the existing technology footprint. Implementing industry standard processes (ITIL, CMM) for architecture, change, problem and program management. Work closely with all areas of the Uniform Company to deliver infrastructure, security and back office applications in a shared services environment.
Jan 2007 - 2008

Sr. Director-Enterprise Data Management/Business Intelligence

Department head of the $17B retailer, specilizing in office products. Department reponsibilities include business intelligence, data warehouse, data architecture and database administration. Support for 1700 locations and over 1000+ databases supporting the Corporate offices, International sites and store locations. Development of enterprise initiatives focused on building out a master data management strategy. Thought leader behind an information architecture strategy. Established an offshore presence in India for development and production support efforts.
Aug 2004 - Aug 2006

Director - Development Services

Head of Application Development for a $37B major retailer, specilizing in pharmacy products. Lead a group of 200 internal employees and consultants for over 300 applications for corporate, front store and pharmacy operations in support of 6100 nationwide stores. Eight direct reports manage a portfolio of applications, including product management, analysis/design, application architecture and database services. Applications supported include Web/J2EE, DataWarehouses, Distribution/ Logistics, Retail, Pharmacy, HR, Call Centers and Financial in support of corporate operations and acquisitions. Provided the strategy, management and direction setting to implement SOA and reuse concepts. This included the implementation of tools for these services. Established outsourcing efforts of both application development and production support activities.
Dec 2001 - Nov 2003

Operations Manager

Liberty Mutual
A multi-faceted position leading application development teams in the transition from legacy applications to web based (Java, JSP, Websphere). Strategic analysis and recommendations: 1) Infrastructure monitoring for application development efforts to go from good to great. Focus on performance engineering/monitoring,tiered service models and organizational model. 2) Quality and service delivery for portfolio management. Strategic efforts included the creation of a work flow model to foster enhanced communications between service groups, the creation of an SDLC (based on CMMI, RUP, Six Sigma), a Quality Assurance Standard and an End-to-End Testing Methodology
Apr 1990 - Aug 2001


Cigna Insurance
Enterprise wide program manager responsible for the strategic efforts to transform business and systems units: - Enterprise wide Change & Release Management initiative - Analysis of mergers/acquisition/sell decisions - Re-engineering of business and system integration - Corporate wide communications strategy - Creation of Project Management Office - Employee Training and development/corporate university Other roles included: - Applications development management for web based technologies. - Operations management of data centers
Oct 1997 - Apr 1999

Assistant Director - Annuity Services

Hartford Life Insurance


1990 - 1994


1988 - 1990


Tunxis College