Work History

Work History
Feb 2014 - Present

Senior Services Technician

State of Alaska, Division of Senior & Disabilities, Provider Certification & Compliance
• Ability to understand, analyze, apply, & explain complex program statutes, regulations, policies, & procedures • Communicates effectively with both technical & non-technical users • Adjust workflow to complete critical tasks in a timely manner • Develop specific process for processing archival & offsite storage of files • Policy & procedure development • Maintain records of files & version controls • Write technically detailed, illustrated instructions for processes
Oct 2008 - Present

Virtual Office Support Administrator

Alaska Office Specialists
Alaska Office Specialists is a service-based business offering the services of technical writing, business writing, grant writing, document template creation, report writing, content writing (minimum standards apply to all writing). Hosting, setup and maintenance of WordPress based sites, social media management. visit www.alaskaos.com for more information.
Sep 1995 - Present

Owner, Designer, Web Master

Sue's Tiny Costumes
• Manage small business including product development, class development, web design & maintenance, marketing & budget • Write technically detailed, illustrated instructions for processes & doll patterns • Distance Education Teacher for pattern drafting classes • Research & write business, marketing, & merchandising plans • Project management including task management, goals, timelines and GANTT Charts • Set project goals, determine risks, prepare contingency plan, & time line for achievement • Collect & analyze data on customers to identify potential markets • Web site design & maintenance of hand coded websites • Install & maintain Wordpress sites • Proficient in white hat SEO techniques • Track keywords, visitors & other analytical data for each site • Troubleshoot hosting issues
May 2008 - Feb 2014

Office Assistant II

State of Alaska, Division of Senior & Disabilities, Provider Certification & Compliance
Transitioned to the Senior Services Technician as my work as an Office Assistant II became more complex than the Office Assistant II position allows. • Ability to understand, analyze, apply, & explain complex program statutes, regulations, policies, & procedures • Communicates effectively with both technical & non-technical users • Adjust workflow to complete critical tasks in a timely manner • Develop specific process for processing archival & offsite storage of files • Policy & procedure development • Maintain records of files & version controls • Write technically detailed, illustrated instructions for processes • Master Certified Office 2003, SharePoint (site owner) • Visio, Star UML, Project, • Organizing training sessions; materials gathering, staff/location coordination, equipment setup • Train additional staff on various processes & assign tasks overseeing accuracy
Apr 2006 - Apr 2008

Career Development Mentor & Computer Instructor

Nine Star Education & Employment Services
• Organizing training sessions; materials gathering, staff/location coordination, equipment setup • Develop class curriculum • Teach computer classes to adults • Teach goal setting workshops • Develop basic computer classes or work one on one with students to develop skills • Answer student questions about various software applications • Aid students in preparation for the Microsoft Office Specialist exams • Assess clients for barriers & brainstorm ways to overcome them • Draft & edit resumes, cover letters & other business correspondence • Confer with clients to determine what program will be most helpful • Conduct job-matching to find good fit between clients & hiring companies • Direct clients to appropriate resources & assists clients in their use of outside assistance

Education

Education
2006 - 2009

Bachelors/Associates

Charter College
Bachelors– Alpha Beta Kappa Bachelors of Science Degree - Business Management and Technology: Concentration in Business Applications Bachelors of Science Degree - Business Management and Technology Associate of Applied Science Degree - Computer Science: Concentration in Business Applications Associate of Applied Science Degree - Business Management Practice Certificate - Computerized Office Associate Certificate - Computerized Office Specialist Relevant Classes • Technical Writing • Project Management • Statistics • Research Methodologies • Telecommunications • Advanced Web Development • Visual Basic.NET • Business Law • Contract Management • Human Resources • Operations Management • Perl • Marketing • JavaScript
1997

Certificate

Solano Community College
Studied Fashion Design, completed Certificate program
1992 - 1994

Fairfield High
Member of Future Farmers of America, placing highest in the class for showing chickens at the Dixon May Fair and Solano County Fairs. Showed numerous sewing and handicrafts placing Best of Show, 1st-3rd place each year at San Mateo and Solano County Fairs. Member of Scarlet Brigade Marching Band playing flute. Championship band placing undefeated Grand Champions at all band reviews. Marched Tournament of Roses Parade and Disnelyand.

Skills

Skills

Microsoft Office

Master Certified

Outlook

Access

MS Project

PowerPoint

Data Entry

Process Improvement

Documentation

Team Building

Project Management

Leadership

Strategic Planning

Training

Event Management

Social Media Marketing

Content Management

Facebook

Dreamweaver

Human Resources

CSS

Team Leadership

Problem Solving

Teaching

Databases

Microsoft Excel

Time Management

Microsoft Word

Troubleshooting

Research

Analysis

HTML

Blogging

Management

Marketing

Visio

Quality Assurance

Project Planning

Web Design

Web Development

SEO

WordPress

Software Documentation

Writing

Editing

SharePoint

Business Process Design

Technical Writing

Business Analysis

Data Analysis

Certifications

Certifications

Microsoft Office Master