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Summary

Adept with formatting programs, content management systems, office suites and code. Sue excels at improving workflows and documenting processes. She is known for her ability to accomplish assignments and projects on time thanks to her love of task lists and project management skills. She is a collaborative team member, getting along well with people around her. She is a great asset to a team!

Portfolio

Technical Samples

Skills

  • Technical Writing
  • Project Management
  • Self-Motivated
  • Digital, Verbal & Written Communication
  • Problem Solving
  • Customer Centric Service
  • HTML, CSS, JavaScript, PHP
  • XML, JSON
  • Visual Studio Code
  • Universal Modeling Language (UML)
  • Microsoft Office, Adobe Acrobat
  • Content Management & WordPress

Achievements

  • 5+ Websites are demonstrations of website coding, writing and maintenance
  • Author, illustrate and diagram 10+ instructions & articles written with an end user in mind
  • Build 15+ templates to make workflows, work and repetitive tasks efficient
  • 20+ Charts and graphs; 4+ custom macros to improve workflows
  • Install, setup, manage content creation and maintain look, security and functionality of 10+ websites
  • Design, testing and illustrated technical writing for 100 patterns for a variety of dolls from ½” -18” tall
  • Successful project management and project planning of 2 technical books and 100 patterns
  • Marketing of 100 patterns via website development, blog content and social media outlets
  • 2 Website designs, development and management including new content and security
  • Published author of “Pattern Drafting for Miniatures” & “Pattern Making for Dolls”, International Doll
  • Magazine”, “Doll Castle News”, “Dolls, Bears & Anywears”, & “Dolls In Miniature “
  • Organize, develop and teach basic sewing class
  • Project development for individual field identification flags & game props
  • Project management of Court Garb design, budget, sourcing, pattern making and construction
  • Received 1st Order of the Rose award
  • Take meeting minutes, with accuracy, formatting to organizational standards
  • Participate in discussions on regulations and effects of Telehealth and Telemedicine in Alaska
  • Website updates and management
  • 66% increase in workflow via macro design, programming, development and implementation
  • 60% refinement in workflow from development of checklist tool, trained staff to maintain tool
  • 74% time gain for team from programming of tool to track certification process
  • 85% increase in data collection, clean up & notification efficiency
  • Appointed SharePoint Administrator for 2 sites to develop tools for team including technical documentation
  • Present technical topics to non-technical and technical users in easy to understand language
  • Instruct 50+ individuals in basic computer skills & Microsoft Office applications
  • 50% improved time management; reduce management’s information systems data entry
  • Collect and present computer student statistics & career development data to 60+ professionals
  • Create 10+ document templates used for generating reports following company style guide
  • 50% increase in streamlining administrative processes
  • Develop class curriculum, teach 5+ computer classes, answer student questions about software
  • Serving 5-15 people daily, draft and edit resumes, cover letters and other business correspondence

Work experience

May 2008Dec 2017

Senior Services Technician

State of Alaska, Division of Senior & Disabilities, Provider Certification & Compliance

Part of a collaborative team of 10-15 professionals. Quickly became a sought out subject matter expert in Excel, SharePoint and process improvements.

Sep 1995Present

Technical Writer, Web Master

Sue's Tiny Costumes

Sue's Tiny Costumes makes patterns in micro scale; designing, planning and creating products from concept to completion.

Apr 2006Apr 2008

Career Development Mentor & Computer Instructor

Nine Star Education & Employment Services

Education

20062009

Bachelors/Associates

Charter College

Bachelors– Alpha Beta Kappa Bachelors of Science Degree - Business Management and Technology: Concentration in Business Applications Bachelors of Science Degree - Business Management and Technology Associate of Applied Science Degree - Computer Science: Concentration in Business Applications Associate of Applied Science Degree - Business Management Practice Certificate - Computerized Office Associate Certificate - Computerized Office Specialist Relevant Classes • Technical Writing • Project Management • Statistics • Research Methodologies • Telecommunications • Advanced Web Development • Visual Basic.NET • Business Law • Contract Management • Human Resources • Operations Management • Perl • Marketing • JavaScript