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Work experience

Mar 2012Present

Banquet Executive

Sheraton Jumeira Beach Resort

Sheraton Jumeira Beach Resort is a 5 star hotel in Jumeira Beach Residence, Dubai. The hotel has large and busy F&B operation with 8 outlets and 256 rooms. Also with one Ballroom, three meeting rooms and outside venues in the lawnswhich can serve up to 2000 guests.

Job Profile

  • Develop strategies to meet annual sales goals.
  • Tracking daily sales and advance deposits.
  • Prepares periodic sales report showing sales volume and potential sales.
  • Supervises all banquet events to include scheduling date and time for events, menus, pricing, staffing, signing and the deposit.
  • Coordinate the planning and execution of all meetings, banquets and catering events.
  • Responsible for bookings, confirmations, billings, generating proposals and contracts.
  • Maintains and communicates event information calendar.
  • Interfaces with other departments to ensure proper set up for successful coordination of events.
  • Communicates with customers before, during and after event.
  • Holds a database of contacts for repeat and future bookings.
  • Solicits new and existing clients in order to meet budgetary sales expectations.
  • Assists in drafting the sales forecast.
Oct 2009Feb 2012

Banquet Operations Manager

Al Hamra Fort Hotel & Beach Resort

Al Hamra Fort Hotel is a 5 star luxury hotel in RAK which took over by Hilton Hotels in 2011.

The hotel has a large and a busy F&B operation with 7 outlets and a large Convention Centre and 9 meeting rooms. In addition to many high profile functions, serving higher rank officials and numerous heads of states.

Job Profile

  • Ensure that corporate and hotel standards and policies are explained to employees and implemented adequately.
  • Conduct regular training sessions with the assigned team in line with the departmental SOP's.
  • Ensure the timely set up of all Banquets' venues according to the service settings and as outlined in the function sheets.
  • Constantly obtain customer feedback during operation to ensure satisfaction.
  • Ensure general maintenance of sections appointed and follow up on work order forms.
  • Coordinate all menu proposals, presentations and buffet set-up with the Executive Chef.
  • Prepare duty schedules, ensuring adequate manpower and efficient workforce at all time.
  • Ensure that grooming standards are followed by all employees on a daily basis.
  • Evaluate the performance of the assigned team and initiate internal development and promotions.
  • Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
  • Handle the welcome and seating of arriving guests with the assistance of the Hostess.
  • Maintain a professional and friendly relationship with the outlet patrons.
  • Establish and update the outlet's database of regular guests.
  • Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards.
  • Be actively involved in the outlets promotional activities.
Mar 2007Oct 2009

Head Waiter

Hilton Abu Dhabi

Hilton Abu Dhabi has a large and busy F&B operation with 7 F&B outlets. Banquet Division serves an average of 300- 400 covers per day and outside catering for up to 4000 guests. In addition, many palace caterings, serving the president, high rank officials and numerous heads of states.

Job Profile

  • Perform all necessary tasks to service food & beverage according to the SOP of the hotel.
  • Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests.
  • Practice good customer relations and attend to customer complaints and queries satisfactorily.
  • Ensure the Outlet is set-up for service and supervise for a smooth operation.
  • Direct and supervise the service team to ensure that all duties are performed as per standards.
  • Ensure that all employees have received adequate training to perform their duties.
  • Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available.
  • Ensure minimum wastage, breakage and spoilage.
  • Actively use up selling techniques by exceeding guest expectations and to increase revenue
May 2006Feb 2007

F&B Executive

Galway Miridiya Hotel

Job Profile

  • Handling bar and Restaurant Operations.
  • Inventory of the restaurant.
  • Responsible for the arrangement for the interior design, and entremets in F&B for any local or international promotions.
  • Monitor the daily number of covers and the average check of the restaurant.
May 2005Feb 2006

Shift Manager

Pizza Corner India (P) Ltd Bangalore, India.

Job Profile

  • Preparing daily inventory and indent required for a daily operations of the restaurant.
  • Preparing ware house inventory and the indent for the month.
  • Preparing the daily duty roster and staffing.
  • Preparing the IRA (Ideal Real Actual) Food cost for the month.
  • Preparing the P & L sheet of the restaurant for a month.

Education

Jun 2001Apr 2005

Bachelor of Hotel Management Degree

Bangalore University

While  hotel Management Degree  I learn about, F&B Management , Kitchen Operations, House Keeping Operation ,Front Office Management, Behavior Of Human Resource, F&B marketing

and strategy, Financial Management, Hygiene and nutrition, Basic of maintenance Department and ethics and Law.     

Skills

Communication
Food and Beverage Revenue and Forecasting Tools
Opera
MS Office

References

Guneet Sarang

AJeev Bhugawoo

Vivek K Huria

Certifications

Feb 2008Present

Leadership

Hilton Abu dhabi
Jun 2008Present

Train the trainer

Hilton Abu dhabi
Jun 2008Present

Mastering the art of Service

Hilton Abu dhabi
Aug 2009Present

Complain handling and Basics in Hygiene standards training

Hilton Abu Dhabi, Al hamra Fort and Beach Resort
Jun 2010Present

Represented Al Hamra Fort Hotel in MLA Black Box Culinary Challenge 2010

The Emirates Culinary Guild
Jun 2012Present

Service Culture Training

Sheraton jumeirah Beach Resort

Summary

  • Total seven years experience.
  • Complete knowledge of hotel operations.
  • Outstanding oral, written and training communication skills
  • Unparalleled guest relation skills, resolving guest requests and concerns.
  • Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
  • Excellent eye for details can carry out actions to improve the appearance of the property and employees as well as establish relevant actions that meet guest's expectations.
  • Positive and upbeat approach to employee relations and guest complaints.
  • Strong computer skills especially MS Office package and hotel operating systems.
  • Remarkable ability to ensure proper selection, training, motivation and counseling of all employees.
  • Having experience of working all the venues of the hotel like- Pool bar, Room service and All Day dining, Which increase my confidence how to handle overall food and beverage operation under pressure

Objective

Obtain a managerial position in the hospitality sector, whilst contribute towards its growth and develop my personal competencies.

Interest

Playing Cricket, Watching Movies

PERSONAL INFORMATION

Date of Birth : 08/06/1981

Gender : Male

Nationality : Indian

Marital Status : Married

Languages : English, Hindi & Bengali

Holding a valid U.A.E Driving License