Convergys India Services
Pvt. Ltd. May 2014 to Manager: Facilities. Responsibilities: Facilities: Establish and Manage Facilities Management Operations, establishing and operating processes, delivering a quality facility and services to the users, and maintaining the facility to a high standard. Manage the housekeeping of the site, including the services provided by sub-contractors. Ensure the site is always clean, neat and tidy, and well organized. Vendor management for all facility related services and requirements. Service delivery tracking as per the agreed contractual terms, recording deviations and acting on defaults. Monitoring security operations entailing regularization of visitor's entry/exit to the facility premises and traffic inside and outside premises. Manage the security operations so as to minimize external security threats and intrusion. Protect against internal risks. Manage the operation of the security system, and compliance with internal security requirements. Interface with local authorities. Establish a reaction process to handle high risk events. Monitoring operations of Fire Fighting Equipment, Access Control System, Security, Electrical arrangement & Power Backup, A.C., Generators and Lifts, etc. Overseeing maintenance & upkeep of Office Equipment's like Fax Machine, and Xerox Machine, etc. as well managing renewals/AMC of Office Equipment's. Actively involved in making SOP and subsequent process improvements for various functions such as parking policy, scrap disposal SOP, guest house policy and directives. Accurate compilation and accounting of site expanses for timely billing and monthly data/center reports for the management. Provide support to special events including staff functions and special event days, etc.