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Suci Nurfitriani

Airport Services


I can make a good communication and cooperation to support daily activity in my jobs and responsibility. I able to work with as a team. Being a fast-learner and determined person, I can efficiently adapt to a new surroundings.


Oct 2009Dec 2013

Air Transport Management

STMT Trisakti Jakarta

Learned about management and air transport management and also economics.

Work experience

July 2016Present

Information & Customer Service Relation

PT. Angkasa Pura II (Persero)
  • Provide announcements about the departure, arrival, delay of land transfers of a flight as well as other important announcements for airport visitors through PAS  (Public Announcement System);
  • Provide information about flight schedule, airport, tourism, and other general information directly to  airport visitors at  PID  (Public Information Desk);
  • Provide information services about flight schedule, airport, tourism, and other information through  TIC  (Telephone Information Center);
  • Report on the condition of equipment / auxiliaries and supporting facilities;
  • Help oversee facilities and equipment supporting facilities services;
  • Responding complaints directly or via telephone and website;
  • Report problems / complaints that can not be resolved to supervisor;
  • Making daily operational reports during the hours of service and important reports to supervisor.

May 2014May 2016

Team Assistant

Western Union
  • Prepare documents that required for apply visa;
  • Prepare correspondence, reports, and materials for publications and presentations;
  • Arrange travel arrangements for the Company's staff;
  • Arrange accommodation and entertainment arrangements for the Company's visitors;
  • Prepare and maintain the Company's expense report;
  • Prepare and maintain the Company's petty cash report;
  • Maintain the Company's calendar;
  • Maintain the Company's IT and mobile equipment;
  • Setup and coordinate meetings and conferences;
  • Create, transcribe, and distribute meeting agendas and minutes;
  • Answer telephones and handle in appropriate manner;
  • Maintain hard-copy and electronic filing system;
  • Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing;
  • Sign for UPS/Fed Ex/Airborne packages;
  • Research, price, and purchase office furniture and supplies;
  • Coordinate project-based work;
  • Supervise support staff;
  • Other duties as assigned.

Accounting Functions:

  • Process and submission of quotation/ purchase order/ invoices for marketing related payments which includes setting up new vendor in the system when necessary;
  • Data entry of marketing transactions and analysis of expenses;
  • Liaise with external vendors and Company's regional accounting for outstanding issues such as payment settlements, reconciling of statements and quarterly report;
  • Keep excellent filing records on all vendors.
Oct 2013May 2014

Customer Relation Officer

PT. ILG International Aviation for FINN Air Cargo
  • Booking shipment to system;
  • Booking space to Airlines;
  • Provide the information once the Airline confirm the space;
  • Updated the AWB for billing;
  • Monitoring shipment until the shipment arrive to destination;
  • Inform to agent about the status shipment;
  • Making daily telesales report.
Sep 2012Nov 2012


PT. Angkasa Pura II (Persero)
  • Receive Flight Progress strip from ATC  ( Air Traffic Control );
  • Make a draft from the strip;
  • Input data from draft to system.


Oct 2009Oct 2009

L.A. Lights Meet The Experts

L.A. Lights

"TV Program & Entertainment"

Jan 2011Jan 2011

Table Manner

Puncak Pass Resort

Learn for table manner and this certificate was part of Tour and Travel course.

Jan 2011May 2011

Electronic Data Interchange Course - Indonesia

EDI Indonesia

Completed module:

- PEB (Pengiriman Ekspor Barang - Export Shipments of Goods) - January 13, 2011

- PIB (Pengiriman Impor Barang - Import Shipments of Goods) - January 20, 2011

- SCM (Supply Chain Management) - May 21 and 28, 2011

Jun 2012Jun 2012

Navigasi Penerbangan dan Ground Handling

STMT Trisakti

This certificate describes about the aerostation navigation and ground handling

Jun 2012Sep 2012

Amadeus Selling Platform Basic Reservation Course


Learning about basic reservation for flight

Sep 2012Nov 2012

On Job Training Certificate

PT. Angkasa Pura II (Persero)