Download PDF

Subramanian Bala

  • Austin TX
  • 512-965-4254

 IT Manager: Product Management • Cloud Service Delivery • IT Program | Project Management

Professional Summary

Results-centered IT Management professional with over 17 years experience impacting corporate performance via orchestration of structured product development and process management methodologies for enterprise IT systems / service development and integration on business transformation initiatives. Seasoned in mentoring and managing global cross functional teams and large scale process automation using structured frameworks. Recognized by senior management for providing innovative business process oriented solutions for enterprise IT product and managed services development that resulted in efficient delivery of value-adding business applications and services delivery. Passionate advocate of business and technology convergence using Business Process Management (BPM) framework.

  • Manage Cloud / SaaS product and services development for managed services hosting and delivery.
  • Brought in proven systems development methodologies and structured framework - Agile / Scrum, RUP, Waterfall for SDLC - slashing turnaround time, improved “time-to-market”, increasing percent of projects completed on time, within scope and budget using PMI - PMBOK.
  • A TOGAF certified Enterprise Architect - along with BPM framework developed road-map and managed product development for enterprise systems and services development. Managed process automation and measurement for continuous operational improvement and generating business value by aligning IT deliverables with business objectives.
  • Achieved cost savings by streamlining operational IT business processes utilizing BPM and process improvement by incorporating ITIL, Six Sigma and CMM methodologies.


Product | Process and Project Management
  • Cloud - SaaS | IaaS Product Management | Development
  • Managed | Cloud Services Hosting Operations Management
  • Enterprise Systems – Software Product Development & Management
  • Agile - Scrum | RUP | Waterfall – SDLC
  • IT Program | Project Management PMBOK
  • Product Life Cycle Management – PLM
  • Process | Service Improvement & Integration – Six Sigma, ITIL, BPM-SOA
  • Global | Matrix | Dev Ops team leadership
  • Data Center IT Service Delivery
  • Business | Systems Gap Analysis for Enterprise Architecture mapping
  • Customers | Partner | Stakeholder relations for Product Management
  • Business Intelligence & Analytics
  • Federal & State IT services Delivery

Work History

Nov 2013Present

IT Program Manager - Enterprise IT Services Operations

Lockheed Martin | Systems Made Simple

As a consultant at U.S. Dept. of Veterans Affairs-Enterprise Data Center Service Delivery, Managed services delivery Product Management efforts for aligning business architecture with enterprise IT capabilities for services enhancement.

  • Identified gaps in IT operations to provision efficient IT services for including Private Cloud services (IaaS / PaaS) in compliance with FedRAMP/FISMA regulations with a goal to reduce IT provisioning cost by 10-15% in the first year.
  • Managed IT service operations process improvement portfolio and the development of program road map for enhanced service structure to include Private Cloud services for IaaS | PaaS delivery on VMware platform.
  • Managed projects using Waterfall & Agile - Scrum for enhanced services development and process improvement program to align with VA's Enterprise Architecture for IT services strategy and policies development framework
Jun 2013Nov 2013

IT Program Manager Consultant

Xerox Business Services

As a consultant managed data center infrastructure and managed services implementation portfolio of projects for two Texas State agencies (TWC & TCEQ) including virtual & cloud computing needs on VMware | VCE appliance  with a budget over $15+ Million. 

  • Manage data center IT services provisioning on physical and virtual - compute, storage and networking projects.
  • Coordinated resources assignment and commitment with the agencies’ staff on systems change management and IT virtual infrastructure deployment.
  • Efficiently delivered projects on-time for the agencies on virtual / physical servers provisioning and migrations, upgrades and updates
Jul 2012Apr 2013

SaaS Operations Manager Consultant

Emerson Process Management

As a consultant through Adecco group to manage Global SaaS Operations for integrating Emerson’s globally distributed and diversified business units’ requirements for CRM functional enablement and to manage enterprise systems integration program.

  • Integrated business processes across global LOB units for providing measurable unified CRM service delivery
  • Defined and developed a global CRM systems operations and support structure with industry best practices (ITIL/ITSM)
  • Developed and Mentored offshore teams for global operations, 24x7 support and Program management.
Jul 2007Jul 2012

Sr. Manager - Cloud | SaaS Product Management & Service Operations 

ORACLE Corporation

Manage Oracle's SaaS CRM Cloud product management and SaaS applications hosting in Agile - Scrum environment. Integrate continuous release into hosting operations using BPM / SOA oriented app development framework. Redefined hosting operations processes to slash dev-ops turnaround time and operational efficiency to ensure projects are completing within scope. Enforce compliance with corporate and Federal IT standards / regulations (ITIL, SAS-70, FedRAMP / FISMA). Collaborate with customers and partners advocates, sales and Marketing teams for developing product release road maps, prioritizing product backlogs (PBIs), analyzing product architecture and study market competition to achieve measurable performance for SaaS CRM service offerings in Cloud platform. Manage a virtual team to collaborate with a diverse range of internal/external clients to define and integrate business operations. Oversee processes for continuous improvement and efficient delivery of top quality enterprise SaaS services delivery.


Notable Accomplishments:

  • Collaborate with Customers, partners, sales / marketing advocates, analyze product architecture and gather market information for product positioning, manage release road maps and product backlogs along with MRD PRD, BRD to coordinate Sprint planning and organizing SCRUM for continuous roll out of new service offerings in Cloud CRM.
  • Re-designed end-to-end operational processes for management of hosted environments and on-site / off-shore virtual teams that facilitated to slash turnaround time by 25% in change & release management for efficient service operations and integration of enterprise SaaS applications with improved customer experience and retention.
  • Achieved 99.8%+ service availability (up-time) for high value global wide clients. Consistently managed and delivered cloud application deployment and customers provisioning for SaaS delivery on time - Recognized by clients and management for consistent surpassing of SLA expectations

Consultant: IT Product Management | Project Manager

Various Fortune 100 Corporations

Leveraged industry contacts and knowledge to work as a consultant for diverse Fortune 100 corporations including, Cisco, Dell, Shell Oil, USAA, and Verizon Communications.


  • As IT Project Portfolio Manager, completed a portfolio of projects in nine months for the United Services Automobile Association (USAA) 7% below base-lined budget of $1.75M+. Delivered a 10% cost savings in program/projects and service delivery through initiating a strategic framework in alliance with USAA’s Enterprise Business Architecture mappings and operational governance that added overall business value for aligning business objectives with IT deliverables using BPM that would encapsulate PMI principles, CMMi and ITIL
  • Hired by Cisco Systems as a Process Development Project Manager. Ensured corporate standards were met via established business / enterprise architectural framework during project life cycle. Introduced value chain-based business process oriented operations structure using BPM framework to augment Cisco’s “GEM” methodology, to create better end-to-end process integration, control, measurement and Improvement with Six Sigma and CMMI that helped to raise average service availability up-time by 2% for Cisco’s ROS Management.
  • As Program Manager with Dell, Ensured ease-of-use and concise metrics for executives in the Enterprise Product Development and Marketing Groups in line with Dell’s business model / architecture mappings. Improved service delivery time, data quality, marketing strategies and pricing tactics through design of a statistical decision making tool for global wide business Intelligence on product performance in various market segments and developed a BI dashboard for global wide product performance analysis.
  • Teamed with Verizon as a Product Development Manager to re-structure legacy systems for online order management system integration and reduced order fulfillment turnaround time by 20% thru re-defined business rules and workflow management. As a Product Management consultant in Cobalt Group, served as liaison between external clients, manufacturers and dealerships (B2B/B2C) to manage the orchestration of an end-to-end business process and service integration using BPM / SOA framework. Utilized RUP and Agile methodologies for product development management in J2EE, .Net and EAI domain. Managed product requirements and business processes change implementation for complex eCRM solutions.
  • Hired as Product Delivery Project Manager for GTech Corp, utilized RUP and RAD Software Development methodologies to accelerate time-to-market by 20% with an overall 8% project cost reduction through re-engineered processes and dependencies. Championed product prototype delivery using technology framework based on J2EE with SOAP \ web services across global game hosting systems and helped to increase overall global market share by 4%.
  • Employed by Cirrus Logic, Inc to advise executives on inventory management BI reporting involving data gathering and analyzing metrics to report on global product distribution and resource optimization and associated systems development. As a Project Manager lead SDLC, managed JAD sessions for systems design.

Notable Accomplishments:

  • Leveraged process management (BPM) framework knowledge with Cisco’s process control team to integrate process monitoring / measurement for Six Sigma and attach KPIs to CMM for network monitoring service delivery initiatives - Helped improved customer experience and increased the avg service availability up time by 2%.
  • Completed a portfolio of projects in nine months for the United Services Automobile Association (USAA) 7% below base-lined budget of $1.75M+
  • Slashed order fulfillment turnaround time 20% by re-designing the Order Mgmt system via re-defined key operational business processes in-line with value-chains for Verizon
  • Lowered transport and materials cost 15% by re-defining business and operational processes for system development and bringing in the best practices in process automation, monitoring and measurement for Shell.
  • Leveraged RUP / RAD methodologies and off-shore team for quick turn-around of deliverables with 8% reduced cost and accelerated time-to-market by 20%. 
  • Achieved efficient Product/Project delivery and scope management through RUP, Agile and waterfall development methodologies in .Net/J2EE environments and within SOA framework.
  • Employed PMIs PMBOK for efficient software product development programs, process automation and to integrate business systems.

Key Corporate Enhancements:

  • Developed strategic framework via value-chain based operational process governance, greatly increasing business value, customer experience and combining company objectives with IT services deliverable for Cisco.
  • Upgraded and enabled enterprise business and banking systems for web channel delivery as IT Portfolio Manager for United Services Automobile Association (USAA).
  • Achieved 10% overall program cost savings utilizing BPM and BPI for operational governance, and PMI principles for IT PMO office at USAA.
  • Aided offshore locations in greater materials management and operational efficiency for Shell Chemicals.
  • Drove corporate footprint in capture of an additional 4% market share in Europe and in the Americas due to increased efficiencies


Sr. Programmer and Systems Analyst

Corporate & Govt Agencies

Additional excellent experience as Web Technologist with Dell Corporation • 1999-2001. Senior Systems Analyst with State of Texas • 1998-1999. Senior Programmer Analyst with State of Utah, DWS Information Technology Division • 1994-1998.



University of Nebraska - Lincoln

Master's of Science ~ Economics - Minor in Resource Management & Business Analytics



Tamil Nadu Agricultural University - India

Master's of Science ~ Business / Marketing Management, Minor in Econometrics & Operations Research



Agile | Scrum: Certified Scrum Product Owner | CSPO

Scrum Alliance

Enterprise Architecture

TOGAF - The Open Group Architecture Forum

ITIL V 3.0 Foundation

IT service management - IT information Library (ITIL)


Scrum | Agile Foundation Certified

Scrum Study

Project Management Masters Certificate

Villanova University

Project Management certification using the PMI's PMBOK.