Self-motivated individual with over 13 years experience in Sales and marketing plus Quality and People management. Experienced at managing projects from the requirement gathering identification phase through to completion. Highly skilled at relationship building with clients and across organizations and teams in both in-person and online environment.

Exceptional presenting and interpersonal communication skills with excellent problem solving and negotiating skills. Proficient in prioritizing and completing tasks to meet customer’s need in a flexible and multitasking manner whenever necessary. Enjoys learning new programs and processes with flexibility.



Customer Service

  • Built the best relationship with the clients fulfilling their expectations with outstanding services with quality maintaining the turn around time.
  • Helping the clients build financial security through quality and outstanding services.
  • Networking with the Third Party Administrator towards delivering a smooth processing of Claims, Settlement of Claims and Revenue Collection.
  • Interacted efficiently with the customer providing information and solving the issues.

Sales and Marketing

  • Implementation of the Sales strategy for corporate customers of Dubai Telecom.
  • Business Development through enhancement in sales strategies maintaining the best client relationships.
  • Maintained positive, motivated and efficient environment fostering maximum sales.
  • Lead generations for Legitimate Home Business Solutions.
  • Internet Marketing and Affiliate Marketing plus Email Marketing.

Operation and Quality

  • Improving the development, delivery, and support systems in addition to providing the client quality service.
  • Developing strategies, implementing quality system, procedures to meet world-class quality standards.
  • Management of the quality of raw materials, assemblies, product components and services related to production and inspection processes.
  • Direction and control of the processes that transform inputs into finished goods and services.


  • Expertise in building organizational processes, measurement systems along with deploying enhancement measures to maximize efficiency towards optimum productivity.
  • Drafting comparative statements, conducting meetings and negotiating the terms and conditions with the suppliers on behalf of company management.
  • Closely coordinated with all departments to ensure smooth operation in addition to encouraging customer loyalty through the courteous and efficient solution of disputes, complaints and discrepancies.

Work experience

Work experience


Oct 2014 - Present
Mandal Marketing
Internet Marketing and Social Networking


Oct 2014 - Present
Star Health and Allied Insurance Co. Ltd

Insurance Advisor plus selling Life and Health Insurance products.

Executive in Corporate Cell

2013 - 2014
Kasturi Medical Centre Pvt Ltd


Band III Practitioner

2013 - 2013
IBM Global Process


Relationship Officer

2012 - 2013
SMC Global Securities


Process Specialist

2008 - 2011
Motif India Inc


Operation Head

2004 - 2008
Operation Head, Srushty Publicity

Chief Organizer

2001 - 2004
The Geeta Mandir Trust






Chemical Engineering


Calcutta University

Pure Science


Business Strategy, Data Analysis, Multitasking, Leaderships, Communications, Team Management and Quality

Extra-Curricular Activities

  • Six Sigma (White Belt) Certification from Aveta Business Institute.
  • Working under the mentorship of Joel Therien(Global Virtual Opportunities) and Carol Walczak in the field of Internet Marketing.
  • Writing blogs viz. Mandal [email protected]
  • Volunteered in Motif Charity Walk and the Project "Yuva Unstoppable".
  • Lead vocalist of Music Club in NITK.



 I hereby solemnly declared that the information furnished above is true to the best of my knowledge and belief.


Subhash Mandal