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Summary

Self-motivated individual with over 13 years experience in Sales and marketing plus Quality and People management. Experienced at managing projects from the requirement gathering identification phase through to completion. Highly skilled at relationship building with clients and across organizations and teams in both in-person and online environment.

Exceptional presenting and interpersonal communication skills with excellent problem solving and negotiating skills. Proficient in prioritizing and completing tasks to meet customer’s need in a flexible and multitasking manner whenever necessary. Enjoys learning new programs and processes with flexibility.

Portfolio

Customer Service

  • Built the best relationship with the clients fulfilling their expectations with outstanding services with quality maintaining the turn around time.
  • Helping the clients build financial security through quality and outstanding services.
  • Networking with the Third Party Administrator towards delivering a smooth processing of Claims, Settlement of Claims and Revenue Collection.
  • Interacted efficiently with the customer providing information and solving the issues.

Sales and Marketing

  • Implementation of the Sales strategy for corporate customers of Dubai Telecom.
  • Business Development through enhancement in sales strategies maintaining the best client relationships.
  • Maintained positive, motivated and efficient environment fostering maximum sales.
  • Lead generations for Legitimate Home Business Solutions.
  • Internet Marketing and Affiliate Marketing plus Email Marketing.

Operation and Quality

  • Improving the development, delivery, and support systems in addition to providing the client quality service.
  • Developing strategies, implementing quality system, procedures to meet world-class quality standards.
  • Management of the quality of raw materials, assemblies, product components and services related to production and inspection processes.
  • Direction and control of the processes that transform inputs into finished goods and services.

Administrative

  • Expertise in building organizational processes, measurement systems along with deploying enhancement measures to maximize efficiency towards optimum productivity.
  • Drafting comparative statements, conducting meetings and negotiating the terms and conditions with the suppliers on behalf of company management.
  • Closely coordinated with all departments to ensure smooth operation in addition to encouraging customer loyalty through the courteous and efficient solution of disputes, complaints and discrepancies.

 

Portfolio

Customer Service

  • Built the best relationship with the clients fulfilling their expectations with outstanding services with quality maintaining the turn around time.
  • Helping the clients build financial security through quality and outstanding services.
  • Networking with the Third Party Administrator towards delivering a smooth processing of Claims, Settlement of Claims and Revenue Collection.
  • Interacted efficiently with the customer providing information and solving the issues.

Sales and Marketing

  • Implementation of the Sales strategy for corporate customers of Dubai Telecom.
  • Business Development through enhancement in sales strategies maintaining the best client relationships.
  • Maintained positive, motivated and efficient environment fostering maximum sales.
  • Lead generations for Legitimate Home Business Solutions.
  • Internet Marketing and Affiliate Marketing plus Email Marketing.

Operation and Quality

  • Improving the development, delivery, and support systems in addition to providing the client quality service.
  • Developing strategies, implementing quality system, procedures to meet world-class quality standards.
  • Management of the quality of raw materials, assemblies, product components and services related to production and inspection processes.
  • Direction and control of the processes that transform inputs into finished goods and services.

Administrative

  • Expertise in building organizational processes, measurement systems along with deploying enhancement measures to maximize efficiency towards optimum productivity.
  • Drafting comparative statements, conducting meetings and negotiating the terms and conditions with the suppliers on behalf of company management.
  • Closely coordinated with all departments to ensure smooth operation in addition to encouraging customer loyalty through the courteous and efficient solution of disputes, complaints and discrepancies.

Work experience

Oct 2014Present

Owner

Mandal Marketing
Internet Marketing and Social Networking
Oct 2014Present

Sales

Star Health and Allied Insurance Co. Ltd

Insurance Advisor plus selling Life and Health Insurance products.

20132014

Executive in Corporate Cell

Kasturi Medical Centre Pvt Ltd

Kolkata

20132013

Band III Practitioner

IBM Global Process

Kolkata

20122013

Relationship Officer

SMC Global Securities

Kolkata

20082011

Process Specialist

Motif India Inc

Ahmdabad

20042008

Operation Head

Operation Head, Srushty Publicity
Nagpur
20012004

Chief Organizer

The Geeta Mandir Trust

Nagpur

Education

2000

B.Tech

Surathkal

Chemical Engineering

1995

B.Sc

Calcutta University

Pure Science

Skills

Business Strategy, Data Analysis, Multitasking, Leaderships, Communications, Team Management and Quality

Extra-Curricular Activities

  • Six Sigma (White Belt) Certification from Aveta Business Institute.
  • Working under the mentorship of Joel Therien(Global Virtual Opportunities) and Carol Walczak in the field of Internet Marketing.
  • Writing blogs viz. Mandal [email protected] mandalmarketing.blogspot.com
  • Volunteered in Motif Charity Walk and the Project "Yuva Unstoppable".
  • Lead vocalist of Music Club in NITK.

 

Declaration:

 I hereby solemnly declared that the information furnished above is true to the best of my knowledge and belief.

 

Subhash Mandal