Junior Assistant Technical Support Engineer
Presently I am working with 247 Computing Services Pvt. Ltd, Chennai as a Desktop and Server Support Engineer from April 2012 to. On site Wheels India Ltd at Chennai. Worked as Junior Assistant Technical Support Engineer in Manappuram Finance Ltd at Chennai, from JOB RESPONSIBILITIES Provide Desktop support, Remote support, making MIS, coordination with users. Installing and troubleshooting operating system(Win Vista, Win XP, Win 7, Win 8 and Open Suse). Assembling, hardware up gradation troubleshooting. OTRS Ticketing system to handle client calls on assigned ticket and resolve the problem. Provide Software, Hardware and Network Support, as well as Operating System. Installing Symantec antivirus and restricts clients(Exe, USB blocking) and Troubleshooting virus related problem Provide Support in Resolving Networks Problem and troubleshooting of LAN Connectivity issues. Configuring Microsoft outlook for user and troubleshooting Mail Problem. Installation Configuration of Printer and Scanner devices(Network printers and local printers) on desktops. Created images for various divisions for all desktops and laptops using Ghost. Monitoring and call logging for MPLS and Internet link. Backup management and storing high volume data on backup drives. Users mail restrictions using MX Hero. LAN Administration: added users; printers; removed users; controlling access right list. Cabling, patching, and LAN troubleshooting Installation & troubleshooting of different client applications software's i.e. SAP, Design Software(UG, NX Ideas and AutoCAD) over windows platform and resolve related basic problems. Maintained technical knowledge in networking area; operating system(Server and PC).