Download PDF

Work History

Nov 2007Present

Advisor

I2M
  • Responsible for thought leadership, business development and new consulting offers to the high technology industry segments.
  • Developed the Program management approach and structured the PMO function for a large IT outsourcing firm.
  • Put together a complex outsourcing bid ($12 M) for a large outsourcing RFP and served as a single point of contact during the due diligence phase.
  • Market sizing, strategy development and go to market recommendations for a mobile CRM software vendor.
  • Wrote technology analyst reports, performed competitive profiling and analyzed  Web 2.0 deployment trends in Asia for a US based technology analyst firm.
Feb 2009Present

Director

PingThink

Provide strategic consulting advice to IT firms and other technology firms.

  • Did an elaborate study on the new media landscape and made specific recommendations to a Government agency to harness the power of the social media.
  • Developed the strategic marketing approach and marketing metrics to add robustness to marketing and promotion activities for a Statutory board dealing with new media.
  • Conducted a strategic marketing assessment of the global gaming sector and the possible opportunities for Singapore. The recommendations have been accepted and will be put up to the Board shortly.
  • Did a series of workshops on integrating Government IT with social media for a large Government agency
  • Segmented and mapped out the Influence zone for specific communication activities for a large global IT vendor.
Nov 2009Oct 2013

Professor

S.P.Jain School of Management

I am currently a faculty with responsibilities for teaching advanced IT courses to MBA students specializing in the IT management stream and managing corporate consulting projects. The courses that I have taught are:

  1. Enterprise business applications -- Development, deployment and maximizing value.
  2. IT project management -- Strategic view of projects, project issues and change management
  3. Online marketing -- Use of online marketing approaches, digital media and social media
  4. Emerging platforms and services -- Assessment of emerging tech trends like social media, cloud computing and mobility and it's implications on business.
  5. Emerging platforms and business innovation
  6. Negotiations.

I have mentored and managed about 75 corporate consulting projects  on the technology and business areas. I have also developed several initiatives for students to realize their potential. I have also mentored MBA students for post MBA careers.

I won the Best Professor in Information Technology award in 2013.

Sep 2005Jun 2007

Director -- ICT Practice

Frost and Sullivan

Responsible for thought leadership, sales, research, consulting covering the Enterprise IT sectors for APAC.  Key reports and consulting assignments delivered include:

  • Contact centre and Shared services outsourcing trends and growth opportunities in Asia Pac
  • Enterprise software trends and growth prospects for 2006-2010
  • Assessment of the top 25 IT services firms– strategies and impact
  • Assessed the impact of Web 2.0 technologies and practices on the Enterprise
  • Assessment of the Enterprise Content Management growth trends, drivers and future scenarios in APAC
  • Formulated and implemented the advanced research practice to decide the prestigious Frost and Sullivan technology awards.
  • Developed business strategy and  go to market approaches for a major Telco, leading Government agencies and  major software and services firms.
  • Made 7 global industry briefings, authored over 30 market insight documents sent to clients and  25 major presentations at various industry forums in Asia.
Jul 2002Sep 2005

Director --Consulting

Ennovatte
  • Developed a new consulting practice called  strategy@work which incorporates the key principles of the Balanced Score Card, and Project Portfolio Framework to manage effective strategy implementation for 5 major clients.
  • Project Director (pre-sales) on contract basis for Cisco, for one of the world’s largest metro Ethernet project.
  • Program Manager and lead consultant to develop a Master plan for IT consolidation and change management for Telekom Indonesia (4 million mobile subscribers)
  • Assessment of key competencies of senior management personnel for growth for a MayBank(largest bank in Malaysia with assets of US$ 56B)
  • Designed and deployed the Enterprise Performance Management using the Balanced Scorecard approach and linking to CRM deployment for Telecom Malaysia (largest Telco in Malaysia), and The Fullerton group (hotel chain in Asia).
  • Developed a service offer for optimizing and improving marketing communications using CRM model and developing a Relationship prism for a Direct marketing firm
  • Built a complete end-to-end service offer to manage M&A integration services in the high-tech industry for a leading software firm to acquire a BPO firm
  • Developed and deployed the strategy blueprint, operations model and IT support to increase lending to the SME sector for Bank Central Asia (largest Indonesian bank with $13B in revenues) using DW/BI
  • Advised on the use of Data Warehousing and Business intelligence tools, applications and business impact for Bank Central Asia
  • Assessment report of business strategies and innovation of Asia’s leading telcos for Deutsche Telecom
  • Conducted training programs for sales people to sell high-end consulting and professional services for several software and IT service companies.
  • Executive Coach providing coaching interventions, training, and workshops targeted at improving business and personal performance.
Jun 2001Jul 2002

Vice President

Scicom
  • Developed a complete Business Plan and Info-memorandum for prospective investors including detailed financial model, competitive positioning
  • Won major contracts (>$250K) from Nokia and Telecom Malaysia for CRM / BPO outsourcing through a unique SMARTsourcing model.
May 2000Jun 2001

Business Director

Icon Medialab, Asia
  • Recruited a full team of 30 people, developed the Icon consulting practice, go to marketing strategies, engagement models.
  • Directly led 2 client engagements (U.S.$ 500K) through proposal, scoping and delivery
  • Developed and implemented the E-marketplace offerings (U.S.$350K) for the global paper industry
Feb 1998Jun 2000

Director -- Marketing and Service offer Deployment

NCR Asia Pacific
  • Responsible for the growth of the entire portfolio of service offers encompassing consulting services, technology services and customer services from marketing, demand creation, to the launch of the offer, sales and fulfillment / delivery across Asia Pacific (from Korea to India and China to New Zealand).
  • Secured and managed 4 large Managed Services projects (US $4M) through its life cycle – from proposal stage  to delivery.
  • Created short term and sustainable intervention mechanisms to control project risk and keep projects and service agreements to corporate norms.
  • Responsible for driving growth plans for key accounts, leading special bid reviews, sales collateral, funnel management and developing improved capabilities
  • Turned around a major country operation through a management revamp and instilling a new growth focus.
  • Part of the global taskforce on Fast Track New Initiatives. Led a taskforce on identifying acquisitions and subsequently integrating operations.
Apr 1997Feb 1998

Assistant Director -- Corporate Development

Crimson Logic
  • Created the corporate project management framework, project portfolio model and strategic goals.
  • Developed the Balanced scorecard and initiated remedial measures to fix the gaps in processes, tools, and competencies.
  • Developed and implemented the business plan for Internet based E-commerce exchange.
  • Developed the business plan for deployment of extranet services specifically tailored for the high tech electronics-manufacturing sector.
Jul 1994Mar 1997

Program Manager -- Strategic Planning

Infocomm Development Authority
  • Developed strategic plans (scope, funding and benefits) for IT2000 initiatives in the Education and Digital library clusters. Assessed several business plans and collaboration efforts from industry to support the IT2000 thrusts.
  • Member of the core team that conceptualized developed and rollout of the “Borderless Virtual Library” and the Students Teachers Workbench (STW) deployed in schools, one of the largest and earliest education project in Asia.
  • Developed and deployed the first large-scale knowledge management system on the corporate intranet.
  • Conceptualized strategy and projects for deployment of E-commerce using the Internet and Singapore ONE in the retail, banking and manufacturing sectors
  • Developed the strategy and operational framework for IT Outsourcing for specific Government ministries, which has been subsequently institutionalized. This was implemented in various phases over a two year period
  • Led several research projects like the IT industry surveys, sector studies, competitive profiling.
Mar 1993May 1994

Marketing Manager

American Megatrends Inc
  • Maximizing design wins for OEM products (BIOS) amongst PC manufacturers, custom design products and product development. Managed a team of 7 Marketing /Sales people and U.S. $ 12 million business
  • Developed and implemented business plans to leverage superior PC design skills to non-PC products like POS, hybrid ATM etc
19931989

Other earlier employment
  • Marketing Manager: American Megatrends (Atlanta based technology firm)
  • Country Manager: Diamond Point International (Ohio based systems integrator)
  • Technical Marketing Manager for a U.S. based distributor for Ciprico (Minneapolis based storage firm) and VMIC (Huntsville based real time systems integrator)

Education

Jan 2013Jul 2013

Executive diploma

Singapore Institute of Directors

Successfully completed all the 6 modules of the Singapore Institute of Director course qualifying me to be an independent director on public listed companies.

19841987

MMM

Mumbai University, Jamnalal Bajaj Institute
19771981

B.S.

Shivaji University, Walchand College of Engineering

Skills

Teaching MBA students
I teach advanced electives in Marketing and Technology. I have developed cutting edge contemporary courses which are typically never taught in most MBA schools. I routinely receive the highest student ratings from the students who not only develop a deeper understanding of the technology subjects that I teach, but go on to developing an innovative mindset.    This has been the most fulfilling aspect of my career.
Executive Coaching and performance management
Executive coach focusing on executive performance on developing new skills, perspectives and approach. Worked with a number of senior executives and teams in the high tech sector and accomplished breakthroughs in performance and perspective. Developed the HR competency models for sales, consulting teams and project managers for a  software firm. Recruited, coached, mentored high performance teams (marketing to project delivery) in 2 different organizations  
Training, facilitation, Learning and Development
Developed and delivered the “The Consultant Toolkit” equipping consultants to effectively manage the complete consulting lifecycle. Trained close to 15 teams and over 100 consultants in this methodology. Facilitated learning workshops on Entrepreneurial mindset, team dynamics, and negotiation amongst others through the use of movies. Developed an executive coaching framework to integrate thought, idea, action and learning, targeting senior executives. Facilitated several E-business workshops using the E-Business development roadmap for clients.  
Marketing and Business development
Excellent at crafting value propositions and articulating new concepts. Have extensive market research experience, identifying opportunities, competitive profiling and developing marketing collateral. Handled sales engagements and client services at CXO levels Consultative approach and proficient at selling consulting engagements and outsourcing services.  
Program Management
Program Director for one of the largest broadband rollouts in Asia. Did the business case, project scoping, SOW, contractor management, resource management and the required information systems before it was handed over to project managers Executive Coach to several project teams mentoring them towards better execution. Creation of appropriate mechanisms and taking a hands on approach towards project rescues and aligning all projects to corporate norms. Managed the program to transition 4 major Managed Services contracts from country specific model to a hub and spoke model.  
Business consulting
Development of various functional strategies that include market penetration, segmentation and go to market strategies for IT software and service firms. Development of appropriate incentive mechanisms and industry promotion policies to attract major investments in the Shared Services center segment for a major Government agency in Asia. Creation of a new Business unit for a large bank with the use of Datawarehousing and BI technology and applications  
Strategy Deployment and Execution
Created appropriated mechanisms like Project Portfolio systems, Balanced Scorecard dashboards to track strategy initiatives in various organizations both as a user and in an advisory role. Built the framework to deploy major technology and business initiatives like E-Business, CRM, IT-Business alignment in a way that's transparent and consistent. Developed and deployed the Asian version of the corporate Managed Services approach at NCR keeping in view the market externalities in Asia. Conceptualized and put into operation the SMARTsourcing model for CRM/BPO operations in Malaysia for 2 large customers.
Strategy Development
Conceptualized corporate strategy, business unit strategy, functional strategy for a variety of businesses using innovative approaches and specific strategy tools. Industries include banks, telecom, public services, Government agencies, Enterprise software vendors, IT services firms and BPO organizations. Has a deep understanding of business models, business ecosystem, value drivers, performance catalysts and business positioning.  

My LinkedIn profile

Major presentations and briefing

Consulting methodology

Presentations in 2009

Portfolio

Thought leadership

  1. Speaker at over 50 major industry events including prestigious events like Asia Pacific CIO forum, Global Entrepolis etc. Won the Best speaker award for thought leadership at the CIO forum in 2003.
  2. Maintain a business blog that deals with business strategy, innovation, technology developments, business philosophy and other professional issues.
  3. Interviewed and quoted extensively at BBC, CNBC, Bloomberg, CNA, Business Times, Digital World and other publications.

My Business Blog

I maintain a business blog where I comment on business strategies, IT industry developments and things that inspire me or that I aspire towards.

Objective

A senior management advisory or operations position in an education and learning organization poised for significant change.  Working in ambiguous, challenging and fast paced environment brings out the best in me.

Currently looking for faculty positions or management positions in leading MBA schools.

Summary

A "versatilist",  accomplished at applying a broad range of competencies to a progressively complex situations by synthesizing knowledge and context to  grow businesses, improve operations and build new perspectives. I have a track record of anticipating, analyzing and quickly responding to forces, changes and opportunities and creating business value.

I have accomplished this through a diversified set of roles and experiences over 25 years that complements broad industry knowledge, leadership ability and management trackrecord.

Capped the coprorate experience with a 4 year stint at a leading business school in Asia as a faculty and several management responsibilities. Was voted the Best Professor of IT in 2013.

I am also on the Board of Directors of TiE Singapore and am an Advisor/Board member of 2 start ups in India.