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Subavardhanaa DRV

Sr. Operations Executive


As an astute learner and performer with 4 years and above experience in Business Operations, Relationship Management, Business Development/Support, Customer service and Compliance. Intends to work for a growing organization to accelerate self and company prospects.

Work experience

Aug 2014June 2017

Sr. Operations Executive - Corporate & Key Accounts

ETISALAT - Emirates Telecommunications Corp.

Operations Support, Corporate Accounts, Services & Compliance


Key Contributions:

  • Overseeing and supporting both key accounts and corporate channel services and database management within the department.
  • Attending team's support services and operational related complaints (CBCM)and solve them with minimal escalations. Liaise between clients and all relevant departments within the organization.
  • Receiving clients purchase orders and allocating the required stocks and forwarding to materials/supply management department for the distributions.
  • Ensuring quality service towards customers expectations, reducing the wait time and TAT for various service requests   
  • Contributing high level of service by ensuring all requirements for facilities being handled promptly and efficiently to enhance the customer satisfactions.



  • Improving new business techniques and stand with the team and  senior manager for unsurpassed results.
  • Strive to deliver  clients Satisfaction – Established vision and strategy of new business promotions.
  • Ensured that the business plan aligned with client objectives and interests in order to exceed the client’s satisfaction with hassle-free.

Nov 2012Feb 2014

Financial Relationship Associate


Financial Consultant, Business Development, Wealth & Portfolio Management

Bank Assurance (AXIS BANK Ltd vertical)

  • My background in working on a bank assurance channel(Axis bank ltd), building relationship with the employees and drive them for business from their customers.
  • Developing professional relationship with clients for various Investment banking processes.
  • Providing high level of customer service by ensuring that all requirements for facilities being handled promptly and efficiently to enhance the customer satisfactions.
  • Providing end-to-end financial solutions to the bank customers in terms of Wealth/Growth, Savings and Retirement and for family.
  • Analyzing client portfolio, identifying their needs and providing them better investments solutions.
  • Making frequent contact to clients for both monitoring and informing their investment positions.
  • Contacting clients periodically to determine any changes in their investment status.


Planning & Training:

  • Responsible for business productivity, sales and marketing, staff development to the very highest level of service.
  • Estimate, Plan, and Execute training projects by ensuring the processes and adhering to the set standards of quality.
  • Trained end users / employees (in-house or on-branches) in the delivery of courses in a safe manner.
  • Conducted Seminars/workshop to developing new business ideas and standards.


Jun 2012Nov 2012

Relationship Officer


Risk Insurances, Med Claim Investment, Premium Products Consultant

Bank Assurance(AXIS BANK Ltd vertical)


  • Maintained & managed an assigned portfolio with existing bank clients to retain & grow their banking relationships in a good manner and in line with assigned business growth targets.
  • Management skills that have allowed me to both manage and work constructively and innovative in group-based environments.
  • Handling General insurance services to customers through bank in types of Vehicle, Med claim, Commercial goods, Travel emergency, Marine etc.,
  • Developed relationship with the corporate clients for human and business hazardous risk solutions.
  • Designed and applied various methods to accomplish targets on monthly basis of bank employees individually and as branch.




  • An Institutional training under SHAREKHAN LTD stock broking firm(India) for more than 1 year as Management trainee during graduation.

Specializations - Operations, Acquisitions, Strategic advisory, Market analysis.





MBA / Financial Management

Bharathiar University

Currently pursuing



Bharathiar University

Business Management with Computer Applications






Management and leadership

Leads and directs others; teaches/trains/instructs; counsels/coaches; manages conflict; helps team members set and achieve goals; delegates effectively; makes and implements decisions; enforces policies

  • Certified in TALLY.ERP9
  • Good knowledge of MS- word, MS-excel, MS-power point. 
  • Excellent with Adobe Photoshop, Coral draw & All Windows versions.
  • Can also accomplish Software Installation, Hardware Installation & Networking.


Interpersonal communication

Writes clearly and concisely; listens attentively; openly expresses ideas, negotiates/resolves differences; provides and asks for feedback; offers well-thought-out solutions; cooperates and works well with other



Team Player'15


Circle Excellence Award' 16