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Subavardhanaa DRV

Relationship Manager

Summary

As an astute learner and performer with 4 years and above experience in Relationship Management, Business Development/Support, Customer service and Compliance. Intends to work for a growing organization to accelerate self and company prospects.

Work History

Aug 2014Present

Relationship Manager - Business Operations

ETISALAT - Emirates Telecommunications Corp.

Operations Support, Corporate Accounts, Services & Compliance

 

Key Contributions:

  • Overseeing and supporting corporate accounts channel and services related complaints and database management within the department.
  • Attending team's support services and operational related complaints (CBCM)and solve them with minimal escalations. Liaise between clients and all relevant departments within the organization
  • Ensuring quality service towards customers expectations, reducing the wait time and TAT for various service requests   
  • Contributing high level of service by ensuring all requirements for facilities being handled promptly and efficiently to enhance the customer satisfactions.

 

 

Initiatives:

 

  • Improving new business techniques and stand with the team and  senior manager for unsurpassed results.
  • Strive to deliver Corporate clients Satisfaction – Established vision and strategy of new business promoting plans.
  • Ensured that the business plan aligned with client objectives and interests in order to exceed the client’s satisfaction with hassle-free.
Nov 2012Feb 2014

Financial Relationship Manager

MAX NEWYORK LIFE INSURANCE CO.Ltd

Financial Consultant, Business Development, Wealth & Portfolio Management

Bank Assurance (AXIS BANK Ltd vertical)

  • My background in working on a bank assurance channel(Axis bank ltd), building relationship with the employees and drive them for business from their customers.
  • Developing professional relationship with clients for various Investment banking processes.
  • Providing high level of customer service by ensuring that all requirements for facilities being handled promptly and efficiently to enhance the customer satisfactions.
  • Providing end-to-end financial solutions to the bank customers in terms of Wealth/Growth, Savings and Retirement and for family.
  • Analyzing client portfolio, identifying their needs and providing them better investments solutions.
  • Making frequent contact to clients for both monitoring and informing their investment positions.
  • Contacting clients periodically to determine any changes in their investment status.

 

Planning & Training:

  • Responsible for business productivity, sales and marketing, staff development to the very highest level of service.
  • Estimate, Plan, and Execute training projects by ensuring the processes and adhering to the set standards of quality.
  • Trained end users / employees (in-house or on-branches) in the delivery of courses in a safe manner.
  • Conducted Seminars/workshop to developing new business ideas and standards.

 

Jun 2012Nov 2012

Relationship Officer

BAJAJ ALLIANZ GENERAL INSURANCE CO.Ltd

Risk Insurances, Med Claim Investment, Premium Products Consultant

Bank Assurance(AXIS BANK Ltd vertical)

 

  • Maintained & managed an assigned portfolio with existing bank clients to retain & grow their banking relationships in a good manner and in line with assigned business growth targets.
  • Management skills that have allowed me to both manage and work constructively and innovative in group-based environments.
  • Handling General insurance services to customers through bank in types of Vehicle, Med claim, Commercial goods, Travel emergency, Marine etc.,
  • Developed relationship with the corporate clients for human and business hazardous risk solutions.
  • Designed and applied various methods to accomplish targets on monthly basis of bank employees individually and as branch.

 

 

ADDITIONAL WORK EXPERIENCE: 

  • An Institutional training under SHAREKHAN LTD (India) for more than 1 year as Management trainee during graduation.

Specializations - Operations, Acquisitions, Strategic advisory, Market analysis.



 

 

Education

20092012

BACHELOR'S

Bharathiar University

Business Management with Computer Applications

 

 

 

 

Skills

8
Management and leadership

Leads and directs others; teaches/trains/instructs; counsels/coaches; manages conflict; helps team members set and achieve goals; delegates effectively; makes and implements decisions; enforces policies

6
Interpersonal communication

Writes clearly and concisely; listens attentively; openly expresses ideas, negotiates/resolves differences; provides and asks for feedback; offers well-thought-out solutions; cooperates and works well with other

 

6
Technical
  • Certified in TALLY.ERP9
  • Good knowledge of MS- word, MS-excel, MS-power point. 
  • Excellent with Adobe Photoshop, Coral draw & All Windows versions.
  • Can also accomplish Software Installation, Hardware Installation & Networking.

 

Certifications

Cluster Performer'14

Max New York Life Insurance

Circle Excellence Award' 15

Etisalat