Objective

I drive the Internal Communications Team to develop, deliver and support an effective European internal communications strategy, in line with business objectives, brand values and culture, for the lastminute.com Group.

Work History

Work History
Jan 2009 - Present

Internal Communications Manager Europe

lastminute.com

• To provide key support for the delivery of lastminute.com`s internal communication programme working directly with the Executive Leadership Team.• Lead, inspire and develop the team responsible for building the intranet• Develop creative and articulate written material for a range of audiences - from senior executives to front-line employees - and for various communication vehicles including the intranet, e-mail, speeches, presentations, e-ads and print collateral.• Administering the Intranet, ensuring high standards of design and content.• Responsible for publication of regular items including news and events• Collate and produce responses for the Senior Management Feedback forum on a fortnightly basis.• Have editorial ownership of the weekly company brief along with its design, development and distribution.• Work with the technical team to fully scope and support intranet related projects. • Have editorial ownership of the company intranet to ensure it’s relevant, topical and current.• Provide training and support for the intranet publishers/users.• Work with the Internal Communications and HR team to evaluate and monitor the effectiveness of programmes through surveys, audits and interviews.

Apr 2005 - Dec 2009

Learning & Development Advisor

lastminute.com

• Develop and deliver a robust week-by-week plan for induction and orientation• Facilitate Orientation every six weeks for mulitsite UK starters• Design and facilitate acquisition induction • Revisit orientation groups forum• Launch new starter questionnaire for all new starters• Deliver interview & recruitment workshops for all managers• Incorporate material into 1st line management development module• Ongoing development of manager qualification template and ensure induction / year one managers responsibilities are being communicated at every juncture• Support the OD manager in the development and delivery of Management Development and Team Development interventions • Support the OD manager in creating an international talent development framework and processes, • Coach and support Individuals as part of their Personal Development Planning • Provide L&D support to broader HR projects eg Performance Management, Outplacement activity• Manage a portfolio of skills based Programmes eg Presentation Skills, Negotiation Skills etc., and relevant supplier relationships

• Experience working with development tools such as MBTI, Lominger, Voices 360 Feedback and Strength Finders.

Mar 2002 - Apr 2005

Training Officer

lastminute.com

• To work closely with line managers and identify organisational training needs and define appropriate solutions

• To deliver internal Operational/Systems training across various business units within lastminute.com and all sub-brands.

• To demonstrate all operational system capabilities to external third parties and deliver training to third party users

• To update and document internal processed for training purposes

• To assist with the coordination of external product training

• To train and induct all new staff members

• To participate in the design and delivery of all soft skills training

• To participate in the design and deliver of 1st line management development activity within the UK.

• To evaluate effectiveness of internal training programmes

Oct 1998 - Apr 2002

Customer Services Advisor

Holiday Autos

• Resolving pre-departure queries and complaints from online and offline bookings• Making amendments to and re-pricing bookings• Confirmation of online bookings• Cancellations• Taking of payment• Servicing Requests (e.g. meal requests, wheelchair access)• Dealing with emergency situations• Dealing with fraud• Schedule changes

Education

Education

Skills

Skills

Internal Communications

Learning & Development

References

References

Matthew Dallisson

“Stuart always strives to deliver with passion and conviction. His impressive ability to coach others through challenges has always led him to receive warm feedback on both his delivery and approach.”