In August 2018 I moved back to the UK and moved into a Global Account Manager role, the role in itself has overall responsibility for the accounts that I look after, specifically across; Commercial and Client Engagement. I currently support accounts from various countries including the UK, South Africa, France, Germany, Portugal, Poland & Netherlands.
Overall responsibility within Webhelp for ensuring the success of the strategic business relationship with specific Global clients.
Responsible for the overall operating strategy and ensuring that financial and performance goals are met and optimized.
I act as point of escalation and client champion within Webhelp, working closely with the Webhelp in-country operations and central functions
Own and manage the Exec level client relationship within Webhelp for ensuring the success of the strategic business relationship with respective clients.
I ensure the appropriate account governance and manage the client relationship in accordance to the mutually agreed standards
Responsible for the overall operating strategy of our clients and ensure that financial and performance goals are met and optimized.
I own the global P+L for the accounts that I look after.
Leads pricing/commercial negotiations
I drive best practices across WH delivery sites, share learning and promote collaboration
Responsible to develop and maximize the potential for business growth and drives innovation
Global Account Manager
- Kilmarnock, United Kingdom, GB
- [email protected]