I joined the team at Northumberland Park in August 2008. Initially working on the Pre-series trains ensuring planned maintenance tasks and Train Preps were performed on time, validation of Vehicle Maintenance instructions, and assisting with test runs. Providing technical support to the customer for the fleet of customer service trains. I spent a 5 month period acting as a Bombardier Warranty Team Leader. In this role I led a team of up to 3 Warranty contractors and 1 Train Systems Technician. Out of office Hours I acted as the senior Bombardier representative on site, and was the point of contact for various external contractors, suppliers and the Bombardier Modification Team. Much of the teams work involved initial fault finding and rectification of the train. While the role was a hands on one, I was able to spend much of the time agreeing and setting Scopes Of Work with my team, where appropriate calling on the advice of the Bombardier Product Support Engineers. This allowed me to keep an overall view of what the team was doing allowing me to support them with technical information or materials as required, and support the customer any other issues that may arise. I was the lead technical trainer for the TSSSA project, and as such I have prepared and delivered several training courses to the exacting standards required for acceptance by London Underground. I developed a suite of level 3 fault finding training materials alongside the Product Introduction training team. Development of the Level 3 training materials has allowed me to enhance my skills when interpreting engineering specifications for the purpose of creating comprehensive training documentation. The development process involves a review process with both Bombardier and London Underground engineers and training professionals, a list of outstanding issues are produced and need to be addressed before the course can be delivered. Addressing these ‘OILs' was challenging especially where customer requests for additional information or tooling conflicted with the requirements of the course specification or the TSSSA contract.