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Ester Vanessa

  • Villa Pamulang Jl Arjuna 3 Blok DE 3 No 23, South Tangerang, Banten
  • 087875783848

Curriculum Vitae

Summary

I was born in Jakarta. I am 24 years old. I was graduated from Universitas Indonesia in major Communication, Diploma Program, with GPA 3.29. Now I currently study in Universitas Terbuka in major Communication, Bachelor Extension Program. 

I am a fast learner, service oriented, having positive attitude, well organized, paying attention to detail and accuracy, target oriented, having good experiences in customer care, and able to work in team.

"Play for more than you can afford to
lose and you will learn the game."
Winston Churchill

Work experience

May 2016Jul 2016

Customer Service Staff

PT Eatiki

*handling and responds to customer inquiries regarding order, complaints, and technical problem notifications by phone and correspondence.

*doing outbound call to clarify the reservation is succed.

*documenting customer trouble reports on trouble ticketing system, doing modify or changing reservation status in application and input activities in daily report.

*review request, contact customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate dapertment.

Jun 2013Jan 2016

Customer Services Representative

PT Bank UOB Indonesia

to handle account opening, cross selling of bank products, doing inbound and outbound calls activating dormant account, receiving customer complains, cheque books request, customers' clearing input.

20112012

Documentation Section

Universitas Indonesia
Documentation of“ Kota Seni” at FISIP UI. "Kota Seni" is an art event of FISIP UI which is held every year.
20112012

Producer

Universitas Indonesia

Producer of my documentary movie“ Beat The Box” as one of the assignments in TV Production study program ( 2011)

Producer of a TV Feature program“ Existence of Dead Vertical” as a Final Assignment for passing my Diploma study program at UI (2012)

Mar 2011Sep 2014

SPG Event, Reguler, and Usher

Agencies

SPG Event  "Dunhill” at North and Center Jakarta area (mobile selling)

SPG Event  "Starmild" at North Jakarta area (mobile selling)

SPG Event“ Smartfren” at ITC Fatmawati

SPG Event“ HP Printer and Ink” at Harco Mangga Dua

Usher "Honda" of IIMS event (2013)

Usher "Ford" of IIMS event (2014)

Aug 2010Aug 2010

Media and Sponsorship Division

Universitas Indonesia

Media and Sponsorship Division of “OKK UI” at Universitas Idonesia. OKK UI is an event of orientation period for newcomers (students) in Universitas Indonesia which is held every year. At this event, I have to make the proposal with my  team to be given by the media in order to support the event and willing to air  the event.  Mainwhile, I have to make the negotiation and dealing with the sponsorship.

Education

2014Present

S1 Communication

Universitas Terbuka

Now I currently study here

20092012

D3 Communication

Universitas Indonesia

I was graduated with GPA  3.29 (scale 4.00). 

20042009

English Course

LBPP LIA

i joined english course since I had studied in Junior High School until I was graduated from Senior High School with my latest program, High Intermediate Program

20062009

Senior High School

SMA Negeri 68 Jakarta
20032006

Junior High School

SMP Negeri 216
19972003

Elementary School

SD Melania III Jakarta

Skills

Communication

excellent

Customer Service

excellent

Public Speaking

excellent

Leadership

excellent

Marketing

excellent

Computer

Microsoft Office skill : very good

Google Docs  : very good

Outlook  : excellent

Internet : excellent

English

Skill level:

Spoken : 10

Written : 10

Other Experiences

2008   :   Finalist Motix Star Search by Positive Management

2009   :   Finalist of MOKA 2009 by Plor Management

2011   : - Semifinalist of Pemilihan Abang None Jakarta Selatan

                - Semifinalist of Miss Indonesia