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My objective is to be a qualified employee maintaining a high level of productivty in a call center environment.

Work experience

Jan 2008Present

Customer Service Specialist

TMS Services
  • Accurately entered phone, email, and fax orders.
  • Built confidence in our potential customer's by having a friendly phone presence and strong product knowledge.
  • Utilized excellent customer service skills to research and resolve customer issues.
  • Demonstrated drive and enthusiasm while handling customer questions, complaints and inquires.
  • Handled customer service transactions while maintaining customer goodwill and retaining the customer’s business.
Oct 2007Jan 2009

Seasonal Lead Production Worker

Omaha Steaks
  • Supervised and coordinated warehouse and freezer for incoming/outgoing shipments.
  • Verified and maintained records of incoming and outgoing shipments.
  • Supervised workers engaged in lifting, transporting and loading materials for shipment.
  • Processed, packaged and stored supplies, materials, and equipment. 
  • Maintained timely loading, unloading, and packaging of products.
  • Efficient handling of dry ice, perishable products, and customer orders.
Sep 2006Dec 2007

Freight Handler

Gordman's Distribution Center
  • Provided work supplies for workers on production lines.
  • Utilized powered pallet jacks to retrieve pallets throughout warehouse to prepare for shipment.
  • Maintained quality of each product and kept record of the number of pallets as well as the quanity of items on it to ensure accuracy.
  • Accurately assorted items onto production lines following spreadsheets consisting of 1-10,000 items in a particular order.


Tolisha Green


Aug 2004Aug 2006


University of Missouri-Kansas City