My objective is to be a qualified employee maintaining a high level of productivty in a call center environment.
Jan 2008 - Present
Customer Service Specialist
- Accurately entered phone, email, and fax orders.
- Built confidence in our potential customer's by having a friendly phone presence and strong product knowledge.
- Utilized excellent customer service skills to research and resolve customer issues.
- Demonstrated drive and enthusiasm while handling customer questions, complaints and inquires.
- Handled customer service transactions while maintaining customer goodwill and retaining the customer’s business.
Oct 2007 - Jan 2009
Seasonal Lead Production Worker
- Supervised and coordinated warehouse and freezer for incoming/outgoing shipments.
- Verified and maintained records of incoming and outgoing shipments.
- Supervised workers engaged in lifting, transporting and loading materials for shipment.
- Processed, packaged and stored supplies, materials, and equipment.
- Maintained timely loading, unloading, and packaging of products.
- Efficient handling of dry ice, perishable products, and customer orders.
Sep 2006 - Dec 2007
Gordman's Distribution Center
- Provided work supplies for workers on production lines.
- Utilized powered pallet jacks to retrieve pallets throughout warehouse to prepare for shipment.
- Maintained quality of each product and kept record of the number of pallets as well as the quanity of items on it to ensure accuracy.
- Accurately assorted items onto production lines following spreadsheets consisting of 1-10,000 items in a particular order.