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Enjoy Reading and playing bowling. Quality time with my familiy and friends.

IT literate. Keeping uptodate with new technologies.


I am a senior manager with extensive experience working with medium and large teams in the Information Technology Management business for the Oil and Gas industry in South/North America, Asia and Europe. I have up to 19 years experience in various areas such as Project Management, Service Delivery, Operations Management, Account Management, Marketing and Sales, Business Development for Information Management Projects within service companies such as Schlumberger LTD, and National Venezuela Oil and Gas industry (PDVSA)

I am a business oriented person. In the job, I'm focused on achieving objectives. A solid set of soft skills such as oral/written communication, organisation, initiative, appraising, mentoring, and HSSE awareness in combination with analytical skills such as problem solving, financials, P&L responsibility, sales, marketing and strategic negotiation, which I consider to be key to effectively run the operations in your business and/or attract and retain high profile clients.

Work experience

Jun 2009Present

Commercial Director

Grupo ERA, C.A.

·Manage a team of business and information-technology specialists in developing new Internet technology and software solutions for businesses and individuals.

·Develop a new sales and marketing organization capable to meet the business targets.

·Design commercial strategies to meet sales targets. Motivate sales team.

·Strategic agreements with companies providing consultancy services in the marketing area and technology. Develop and maintain strategic relationship with key business

·Financial follow-up in coordination with administration team.

·Sales growth of 25% in 2009. Client base growth of 35% in 2009.

·New products introduction (portals, web based and printed catalogues)

Mar 2007Mar 2009

Service Delivery manager , UK


· Overall Management of IT Operations. A Service Delivery team of 65 and be responsible for career development and appraisals, taking responsibility for service desk, desktop support . application support, infrastructure, data management, library, cartography and GIS teams and services in BG group offices. (Outsourcing Project)

·Yearly revenue approx. 15MMUSD. Consistent Growth of 4-5% last two years.

·Designed, proposed and implemented organization changes (new roles) to improve efficiency and meet new demands of services.

·Quality and profitable services are performed to the agreed KPIs/SLAs. Improved Performance indicators above 90% in 2007 and 2008.

·Design, Propose and Implementing 2 (two) Virtual Reality rooms as an integral service for 3D visualization for business development activities. (Oil and gas explotation)

·Design, Propose and Implementing a New technology platform to manage HelpDesk operations.

·Reporting to Global Service Delivery Manager and Global Operations Manager.

Jan 2006Feb 2007

Recruiting Manager Latinamerica


·Responsible for staffing experienced professionals for the Latin-American market.

·Building relationships with client-organizations within the company at regional level.

·Headhunting - identifying and approaching suitable high profile candidates.

·Rapid search and selection of complex profiles such as Well site supervisors and Rig Managers for vacancies in Latinamerica. (Brasil, Argentina, Colombia, Mexico and Venezuela)

·Staffing targets met at 100%


Jan 2004Dec 2005

Account Manager


·Responsible for PDVSA account management for information solutions and new technologies.

·Retain the PDVSA portfolio to an established KPI retention rate of 90%+ (from a total 8 MMUSD) product and services opportunities.

·Ensuring in-depth understanding of the financial status of the portfolio including individual value, billing and contract renewal.

·Growth of 10% in the pipeline opportunities compared with previous year.

·Sales target met and over passed in 5% in the 2005 period.

·Obtaining more than 1 MM USD in extra revenue through new initiatives such as IM Hub.

    Obtaining important training and consultancy contract during hard times in PDVSA

Aug 2001Dec 2003

Regional Service Delivery Manager


·Overall Management of an IM and IT Service Delivery team of 58, taking responsibility for service desk, desktop support, infrastructure, application support, cartography and library teams in PDVSA offices. (West), and be responsible for career development, supervision and appraisals.

·Definition of service level agreements (SLA’s) related to contracted services.

·Responsible for P&L. Yearly Revenue est. 8 MMUSD.

·Proposed and implemented new technologies and software, obtaining a 20% increase in sales in the period 2002-2003.

·Design, propose and implemented Service Quality Meetings to follow up and monitor the level of satisfaction for key clients.

·Customer satisfaction results in continuous growth from 87% to 91% comparing 2001-2002.

·Implementing new technologies to follow up and monitor business opportunities in the PDVSA account (CRM).

Apr 1999Jul 2001

Service Center Coordinator


·Overall Management of an IT Service Delivery team of 20 and be responsible for career development and appraisals, taking responsibility for service desk, desktop support, application support, infrastructure, and library teams in PDVSA offices – Caracas.

·Ensure SLA’s and key performance indicators are achieved and client expectations are met.

·Proposed and implemented new scope for different service lines, obtaining a 12% growth in revenue, comparing 1999-2000.

·Customer satisfaction results growth from 84% to 89% comparing 1999-2001.

·Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.

·Design, propose and implement a continuous training plan for new technologies to attend key client needs and improved technical support.

Jan 1998Mar 1999

Cartography and Mapping Coordinator


·Responsible for the operation of the Cartography and Mapping Center. A team made of 6 cartographers to develop and delivers CAD/GIS map products, data, applications, and services that support planning projects for our client PDVSA.

·Fulfilling data and basic mapping needs of local government and client (PDVSA) upon request.

·Preparation of coordinates data compilations, tabular data, and special purpose maps related to PDVSAplanning projects within established deadlines and budgets.

·Develops written CAD/GIS Standards, policies, and methods; establish and provide on-site training to staff.

·Supervise maintenance of CAD/GIS hardware, software, and equipment and participates in the development of the section budget, to cover implementation, updates and maintenance.

Mar 1997Dec 1997

Project manager


·Work closely with customers to understand the business requirement for the projects, developing effective working relationships and ongoing management processes for the project.

·Define the deliverables, resource requirements and work plan for the project, and manage their development and delivery.

·Ensure that the project is delivered within the financial requirements of the client.

·Estimate and plan projects, with built in contingencies, resource allocation and costs.

·Active Seeking new opportunities forbusiness growth in the area of Geomatic solutions.

Mar 1990Feb 1997

Mapping and Cadastral supervisor


Main Responsibilities:

·Train, supervise and provide technical support to the Cartographers, GIS Analysts and Technicians.

·Responsible to coordinate the workload of a team of 5 cartographers/technicians. Appraising, trainingand career development.

·Compilation of all reports, daily work records within the cartography and cadastral function.

·Assisting with preparation of annual budgets for the Cartography and Cadastral function.

·Performing high-level technical review of cartography and geographic information to determine accuracy and usability including planning, organizing, administering, and reviewing.

·Assisting in the implementation, management, and documentation of CAD/GIS databases using ArcGIS, Oracle, and other software as required.

·Performing highly responsible technical work in systems design and implementation for use in entry of geographic information, data analysis, map production, report production, and enhancement of existing programs to meet current and future requirements

Reason for leaving: Offer from Schlumberger to join the company.

Jan 1988Feb 1990

Training Coordinator


Main Responsibilities:

·Planning Training schedule and logistics - booking training rooms, identifying delegates and sending invites, dealing with PDVSA delegate enquiries and changing invites, collation and review of course review forms, and on-going co-ordination.

·Co-ordination of training material production Including:

·Setting target dates, arranging meetings, monitoring progress and resource/time required, escalating issues, re-arranging target dates and monitoring progress.

·Preparation of Training material - Writing course outlines, storyboards, training course plans and Business Process

Reason for leaving: Offer made by PDVSA to join the company.


Ronnie Ceballos

Orlando Rivera

Available upon request

Jesus Diaz

Miguel Pedroza

Available upon request.


Sep 1981Nov 1988

B Sc.

Universidad del Zulia


Soft and tecnical skills (II)
ITIL methodology Financial management Marketing Recruiting Process Career Development IT Hardward & Software Generic ·        Main Frame ·        Operating Systems ·        Internet Browsers ·        Programming Tools ·        General MS-Office applications ·        Project Management ·        Graphic Design  ·        DataBase Management ·        Specialized Cartography and Engineering ·        Document Management ·        Tracking and Ticketing Systems    
Soft and technical skills
Service Management                            Operations Management      Project Management Multi-site operations      Revenue goal/growth attainment    Business development Information Management Knowledge management      Decision Making Strategic planning   P&L responsibility   HSSE awareness Sales and Marketing    Key Account management (KAM)  Commercial & Sales Negotiation  Negotiations  Mentoring & Motivation  Appraising & Coaching Leadership  Initiative    Problem solving Effective Communication   Problem management (ITIL)  Change Control (ITIL) Incident management (ITIL)  Release management (ITIL)  Service delivery (ITIL)   


Jul 2008Aug 2008

ITIL Foundations

May 2001Jul 2001

Programme Managers

SLB Training CEnter