Work History

Work History
Jun 2003 - Present

Region Office Manager

  •  Provide administrative support to five regional managers by creating and completing reports in Excel, designing PowerPoint presentations, managing their schedules, making travel arrangements, and handling all aspects of office management
  •  Deliver classes for field technicians by providing service skills training and conducting role-play sessions to ensure their understanding of company expectations
  •  Create flyers, newsletters, and brochures for use by branch employees as reference and materials. Worked directly with Corporate to develop a service technician greeting card, resulting in a version rolled out company-wide
  •  Responsible for all aspects of event planning for up to 130 attendees, from identifying location, negotiating costs, menu, schedule and rooming arrangements, to creating the presentations and ordering awards
Jun 2005 - Jun 2006

Sales Manager - Inside Sales

Rydin Decal
  • Successfully managed a staff of five salespeople responsible for maintaining and expanding sales in the college and municipal markets for a customer printing company by introducing sales contests, weekly one-on-one development meetings, weekly team training meetings, all of which positively affected performances
  • Developed and successfully implemented sales marketing plan which resulted in an average of 7% growth of all markets with sales goals met consistently by this team for the first time in almost two years
  • Participated in a Marketing Kaizen panel for three months which was instrumental in updating direct marketing pieces and company website design
  • Direct contact with our top customers to ensure satisfaction in products and services, as well as discuss ways company could improve
Jan 2003 - May 2005

Office Manager

  • Responsible for coordination and successful implementation of all office functions of a $2.5M sales and service branch which included: A/P, A/R and collections, sales administration and tracking, IS support, payroll, human resource functions, purchasing, training staff, handling escalated customer issues
  • Assisted with P&L management and customer job labor and revenue budgeting
  • Stepped in as acting branch manager over several periods while position was in flux, assuming additional responsibilities which included sales and account management, overseeing production, and field ride-alongs
  • Provided regional sales marketing support by creation of monthly customer newsletters, specialized sales flyers, PowerPoint presentations, and Access database maintenance


Nov 2006 - Present

DDI Certified Trainer Course

Certification to train leadership and customer service skills.

Aug 1979 - May 1981

College of DuPage