Steve Todero

Summary

Since 1997, I have held longstanding positions of increased responsibility for leading customer support organizations, in charge of tracking, monitoring, reviewing, training and managing customer service personnel. In these positions, I have proved and continue to prove myself as a capable, manager and take-charge leader with ability to coordinate diversified departmental and customer support functions. Combined with my ability to proficiently manage and train others on the complexities of comprehensive databases and improve workflow efficiencies, My background also covers experience with accounting, retail, banking and IT managing

Work History

Work History
May 2005 - Dec 2007

Manager, Customer Care Services

Thomson/NETg
Feb 2002 - May 2005

Call Center Supervisor "Mentoring Program"

Thomson NETg, Wave
Feb 2000 - Dec 2001

Help Desk Manager & Integration Owner

Allstate Investments
Aug 1997 - Jan 2000

Senior Manager of Technical Support / Help Desk

Peapod
Dec 1991 - Sep 1997

Manager of Client Services

Education

Education
1979 - 1983

BS