I enjoy reading and magic.
To obtain a position as a General Manager.
- 34 years of Management experience.
- Experience in all phases of retail marketing, merchandising, customer service and sales.
- Aided in organizing and coordinating the opening of eighteen retail stores.
- Supervises employees effectively. Obtains excellent results from the sales staff.
Aug 1984 - Jun 1986
Aug 1981 - Jun 1984
Manatee Junior College
Barns & Noble
Provide excellent customer service in order to maximize store sales and profits. Assist in meeting and exceeding sales plan. Practice effective line management. Handle difficult customer service issues and concerns to the satisfaction of the customer. Schedule payroll effectively to maximize store productivity. Help monitor controllable expenses to stay within budget. Help control shrinkage (internal and external) and protect company assets. Supervise banking functions and deposits. Oversee shipping and receiving. Ensure the store is neat clean and organized. Ensure that store maintenance and housekeeping is completed on schedule. Monitor and maintain accuracy timeliness of employee pay and benefits eligibility. Ensure that the staff follows all company policies and procedures. Conduct orientation training of new employees and assist in creating a base of employees eligible for promotion.
Mar 2013 - Present
Deliver exceptional customer service, positive supervision and management of staff, ensure store cleanliness and visual merchandising, adhere to stringent inventory controls, ordering, accounting, loss prevention and overall efficiency and compliance with operational best practices.
Oct 2012 - Mar 2013
The Merchandise Supervisor is responsible for supporting whole store functions by executing store and Company objectives, delivering results in sales and customer experience while ensuring employee satisfaction. Supervisors in the store are responsible for the customer experience, the sales floor and execution of daily store operations.
Oct 2009 - Nov 2011
I provide direction and support to store personnel regarding merchandising, financial management, inventory control, work performance and customer service. I manage financial resources to achieve financial goals plans. I manage all store processes to company standards including freight processing, merchandise presentation and reconciliation of all cash and inventory transactions. I supervise the interviewing, selection, hiring and training of all associates. I approve and administer appropriate disciplinary action to associates, including making recommendations for termination, in accordance with company guidelines. I oversee the daily and weekly processing of payroll and LRM. I ensure that the appearance of the stores Interior and exterior are maintained to standards. I am responsible for implementing safety and shrink best practices. I achieve and maintain a high level of customer service by ensuring that service standards are high in customer issues are quickly and efficiently resolved. I achieve and maintain a high level of associate engagement through effective leadership.
Sep 2006 - Sep 2009
Oversee all store operations including payroll, scheduling training, customer service, receiving of merchandise inventory loss prevention in sales after taking over the store by increased sales by 13.51%, to comp. I increased IPC, ADS, and multiple sales in the store.I increased the product margin by 4.58%.I developed a strong management and sales team.Since taking over the store, my corporate audits have been in the mid-90s.I brought store shrinkage from 13.58% to 2.68%. In 2007, I brought the store to 1.3 million and in 2008, I am on track to make1.4 million. In 2009, I am on track to bring the store to 1.6 million.
Jun 2003 - Aug 2006
Oversee all store operations including payroll, scheduling, training, customer service, receiving of merchandise, inventory, order merchandise, and sales. I have improved the merchandise mix in the store, which has increased sales in the store. I have developed ways to increase productivity and save payroll hours. I am on track to make this store a $1,000,000.00 store.
Nov 2000 - Nov 2002
Oversee all store operations including payroll, scheduling, training, customer service, receiving of merchandise, inventory, and sales. I had to hire and train a new staff due to internal theft problems. I brought the store from 23% shrinkage ($100,000) to 1.75% ($1,200). In 2001, I came in under budget for payroll, supply orders and everything on the P&L report. I have trained my Store Asst. Managers to a point where they can be considered for Store Managers. On my last store visit (4/2002), I received a 100% on my store audit.
Jul 1997 - Nov 2000
Bag & Baggage
Oversee all store operations including payroll, scheduling, training, customer service, receiving of merchandise, inventory, and sales. After I hired and trained a new staff, the store became “Outstanding store of the quarter” (Dec. 97). We also were one of the top stores in customer service. Furthermore, out of 180 stores, our store became the #1 seller of the company’s top of the line Briggs and Riley luggage. In May of “99”, the store received a 94% on its annual audit. It was one of the top scores in the company.
Jul 1992 - Mar 1995
Responsible for maintaining profitable store operations, supervise and schedule employees; oversee in store repairs; perform daily, weekly, and monthly bookkeeping of all store sales and payroll. Maintained number two store in sales in Florida, 12th out of 68 stores in the company. Maintained excellent customer service while selling upper end ladies and children's apparel.
Assistant Manager- 7/92 to 8/93 - Handled payroll, developed daily, weekly, and monthly sales reports. Scheduled staff and trained new personnel. Created store and window displays and improved customer service.
Aug 1988 - Feb 1992
Beall's Dept Store
Store Manager of three Beall's outlet stores at the same time. Assistant manager of three different Beall’s full price stores. Managed a staff of 45. Responsible for displays, merchandising, customer service, scheduling, price changes, merchandise transfers, and yearly inventory. Interviewed, hired, and trained new employees. Worked closely with store buyers for a proper merchandise mix. Oversaw all areas of the store including: men's, missies, women's, juniors, children's, accessories, lingerie, and linens. I helped the company open 17 new stores.
Feb 1988 - Jul 1988
Clearwater Police Dept.
Handled all types of cases including shoplifting, burglaries, robberies, and traffic accidents. Deterred crime, maintained order, enforced laws and aide in service functions (such as emergence medical care).
Feb 1981 - Feb 1987
Magic Moment Rest.
I Performed slight-of-hand magic tableside for patrons of the restaurant. Managed the magic shop in the restaurant. Ordered magic supplies, costumes, and balloons for the restaurant in Sarasota, Florida and London, England. Demonstrated and taught magic tricks to the patrons.