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I am a creative and driven marketing and communications professional who has an proven track record of success in promoting and driving a brands image to further the imprint that it has in the marketplace. I thrive on collaboration and teamwork and know that only with the work of many individuals will an organization thrive and prosper for all that have the opportunity to work for it. I not only work hard, I work smart and will stop at nothing until the goals that I set for myself as well as the organization that I have the honor to work for are not only met, but surpassed.

Work experience

Jan 2011Present

Field Claims Representative

Farmers Insurance
  • Maintain profit margins and revunue by managing each claim independently while determing the relevace of each claim
  • Interpreting policiy language and endorsements while following all Department of Insurance Guidelines
  • Reveiwed recorded statements in relation to the facts of loss to determine claim valiidity
  • Managed fraud risk
  • Negotiated settlements with shops and customers
  • Made payments on claims
  • Managed costs by determining repairability or total loss determinations
  • Maintained customer service with insured, claimants, and shops
Aug 2006Dec 2009

Director of Administration

Bruin Express Intermodal
  • Managed billing and customer service departments to ensure proper procedures and customer satisfaction
  • Managed service calls to our customers to ensure their satisfaction with our service
  • Made sales calls to gain new business by promoting and selling our brand to potential clients
  • Managed drivers on a delivery by delivery basis to ensure that deliveries were made on a timely manner and if not determine whether it was due to driver or origin error
  • Quoted rates and negotiated with potential clients to gain their business
Jun 2003Aug 2006

Assistant Manager

Enterprise Rent A Car
  • Managed a "Show" branch with two satellite offices with over 400 vehicles and thirty employees
  • Responsible for profit and loss margins by decreasing cost and expenses as well as customer service training for all the employees on an ongoing basis
  • Ensured that all customers were completely satisfied with their experience in my branch with follow up calls every evening before leaving for the day
  • Maintained a positive work environment that encouraged all employees to problem solve difficult situations in a successful manner


Sep 2010Jun 2012

Master of Arts

National University



Writing Skills
Excellent Creative writing skills Business plans Marketing and Communication Plans Profit and Loss Analysis
Video Audio Editing
Proficient in Final Cut Pro, Discreet, and I movie software DVD Studio Pro I-DVD  
Computer Skills
Both PC and Mac proficient Microsoft office including including Powerpoint Mac OSx